Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley Hawk

Goleta,CA

Summary

Experienced Operations professional with a proven ability to optimize workflows and improve operational efficiency. Collaborative team player adept at adapting to changing requirements for reliable performance. Known for exceptional organizational skills and meticulous attention to detail, leading to successful project outcomes.

Overview

19
19
years of professional experience

Work History

Operations Assistant and Department Cashier

Transportation & Parking Services UC Santa Barbara
09.2016 - Current
  • Assisted with Citations and Permit Sales, ensuring efficient operations during peak periods.
  • Consolidated duplicate entries in parking database, enhancing data accuracy and integrity.
  • Investigated unpaid citations, identifying failures and DMV rejections to address systematic issues.
  • Led Second Level Hearings until July 2024.
  • Audited ePermits for H50 San Clemente, H56 Storke, and H61 West Campus Family Housing.
  • Tracked permit data to prevent overselling while analyzing demand patterns effectively.
  • Managed phone and email communications during high-volume times to maintain service quality.
  • Processed mailed-in check payments, and verified all departmental cash and check deposits ensuring accurate verification before submission to Cashier's Office.

Permit Sales Clerk

Transportation & Parking Services UC Santa Barbara
10.2012 - 09.2016
  • Thoroughly learned the UCSB Parking rules and regulations in order to explain and assist customers via telephone, e-mail/online, or in person parking solutions, questions, or concerns (including permit pricing, where to park or any citation issue)
  • Verified and approved parking permit requests accordingly
  • Cash handling experience with daily reconciliation reports
  • Experienced in UCSB systems: Payroll Personnel System (PPS), ISIS (student), Enterprise Management System (EMS) & Digital Iris, T2 (parking database) and Kronos
  • Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
  • Ran reports on outstanding vehicles and lost permits to communicate with the rest of TPS
  • Helped out with big events like Move-In weekend, Halloween, Spring Insight, and Commencement

Area Supervisor

Ross Discount Stores
05.2012 - 09.2012
  • Oversaw meal schedules and break times for employees, ensuring compliance with labor regulations.
  • Maintained a safe, clean, and welcoming environment for both staff and customers.
  • Implemented Ross policies including TRUE, START, and FAST SCAN to enhance operational efficiency.
  • Managed cash handling processes, ensuring accuracy during transactions and daily reconciliations.
  • Responded to telephone inquiries while maintaining composure in high-pressure situations.
  • Trained new employees on operational procedures and customer service best practices.

Sales Solution Specialist

Cox Communications
08.2010 - 04.2012
  • Progressed from Concierge to Sales Solution Specialist through dedication and exceptional service.
  • Proficient in ICOMS, POS systems, and all versions of MS Office applications.
  • Managed cash handling processes and utilized previous billing system experience efficiently.
  • Educated customers on cutting-edge technologies, enhancing their understanding and user experience.
  • Consistently achieved established sales targets through strategic customer engagement and relationship building.
  • Collaborated with team members to enhance overall sales strategies and improve customer satisfaction.

Supervisor/Student Cook

UCSB Carrillo Dining Commons
10.2006 - 08.2010
  • Supervised 5-15 staff serving 1000+ students.
  • Managed cleaning, delegation, and training of new employees.

Education

Bachelor of Science - Mathematics

University of California, Santa Barbara
Santa Barbara, CA
06.2010

High School Diploma -

Sierra High School
Manteca, CA
06.2006

Skills

  • Attention to detail
  • Professional and friendly
  • Customer support
  • Strong problem solver
  • Excel spreadsheets
  • Administrative background
  • Database maintenance
  • MS office
  • Filing and data archiving
  • Reliability

Timeline

Operations Assistant and Department Cashier

Transportation & Parking Services UC Santa Barbara
09.2016 - Current

Permit Sales Clerk

Transportation & Parking Services UC Santa Barbara
10.2012 - 09.2016

Area Supervisor

Ross Discount Stores
05.2012 - 09.2012

Sales Solution Specialist

Cox Communications
08.2010 - 04.2012

Supervisor/Student Cook

UCSB Carrillo Dining Commons
10.2006 - 08.2010

Bachelor of Science - Mathematics

University of California, Santa Barbara

High School Diploma -

Sierra High School

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