Ashley Hawkins
Summary
Results-driven professional with over 10 years of experience in healthcare support services. Demonstrates strong communication and interpersonal skills, effectively building rapport with diverse individuals and healthcare professionals. Expertise in administrative functions and customer service ensures smooth operations through efficient coordination of communications, referrals, and policy enforcement. Skilled in conflict resolution and finding balanced solutions to enhance patient care.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Hospital Patient Access Coordinator
Emory University Hospital
10.2023 - Current
- Managed patient scheduling and appointment coordination to ensure timely access to healthcare services
- Assisted patients in completing registration forms and verifying insurance information
- Handled patient inquiries and resolved issues related to insurance coverage and billing
- Maintained accurate patient records and updated databases to ensure compliance with privacy regulations
- Trained new staff on patient access protocols and customer service best practices
- Provided excellent customer service in a fast-paced healthcare environment
- Resolved patient inquiries and complaints to enhance overall patient satisfaction
- Coordinated scheduling of appointments across multiple departments to optimize patient care.
- Applied HIPAA privacy and security regulations while handling patient information.
High Dollar Insurance Collector
Northside Hospital
02.2020 - 09.2023
- Managed accounts receivable for a healthcare organization, consistently achieving a 98% collection rate.
- Utilized advanced negotiation skills to resolve billing disputes, leading to a 30% increase in collections.
- Developed and implemented strategic follow-up procedures that reduced outstanding claims by 40%.
- Maintained detailed records of collections, ensuring compliance with all regulatory requirements.
- Collaborated with insurance providers to expedite claims processing and maximize revenue.
- Analyzed collection trends and reported findings to management to improve departmental efficiencies.
- Utilized various software programs such as Excel, Word, Access and QuickBooks when completing tasks.
Accounts Receivable/Claims Manager
Neurosport Physical Therapy
01.2018 - 01.2020
- Provided oversight and leadership of the overall invoicing.
- Collected and managed cash application activities, timely management of all AR and claims aging components for four clinics and 500 plus patients.
- Billed with 90% accuracy and collected over 85% of billed revenue.
- Reconciled over 300K in Aged Receivables within a one-month period thus contributing to the organization's positive financial standing.
- Mentored front office staff on Account Receivables Procedures and Best Practices.
- Managed a team of accounts receivable specialists ensuring timely billing and collections processes.
- Prepared detailed reports on claim status and activities for management review.
- Analyzed data from previous claims to identify trends and areas for improvement.
- Reviewed and approved complex claim settlements, making sure they were within policy guidelines.
Patient Access Representative
Valley Regional Imaging
04.2012 - 01.2015
- Managed patient check-in and check-out processes efficiently to ensure a smooth workflow in a busy healthcare environment.
- Coordinated with medical staff to schedule patient appointments and follow-ups while maintaining a detailed electronic filing system.
- Handled patient inquiries and provided information regarding services, insurance verification, and financial policies.
- Assisted in the collection of patient data for registration, ensuring accuracy and compliance with healthcare regulations.
- Maintained patient confidentiality and adhered to HIPAA regulations while processing sensitive information.
- Utilized electronic health record (EHR) systems to input and update patient information effectively.
- Assisted with scheduling outpatient appointments.
- Assembled registration paperwork and placed identification bands on patient.
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
Inventory Control Specialist/ Exec Admin Assistant
United States Army
06.2007 - 01.2011
- Accountable for the entry of personal and classified information into government database.
- Run daily, weekly, and monthly reports for supervisor and management personnel.
- Endured accurate data compliance in accordance with Army regulations.
- Oversaw equipment daily log in information.
- Coordinated with vendors to ensure timely delivery of requested items.
- Maintained accurate records of inventory, stock levels and deliveries.
- Inspected and recorded incoming and outgoing orders for count, damage and dates.
- Created purchase orders for new stock based on current stock levels and forecasted demand.
- Managed inventory control system to track all shipments and deliveries.
Education
BACHELOR OF ARTS - BUSINESS MANAGEMENT
MIDDLE GEORGIA COLLEGE
Cochran, GASkills
- Quality Patient and Customer Care
- Medical and office management
- Leadership
- Project Management
- Account Receivables
- Medical records and terminology
- Office Administration
- Documentation Management
- Billing and Collections
- Quality Assurance
- HIPAA regulatory compliance
- Benefits Administration
- Staff development and training
- Achieve or exceed revenue targets
- Customer Management Systems
- Electronic health records
- Claims processing
- Accounts receivable
- Appointment scheduling
Certification
BLS Certified – American Heart Association 2024
HIPAA Compliance Training – Completed 2023
Bloodborne Pathogens Training – Emory University 2023
Infection Control and Prevention Basics, Non-Clinical 2024
Languages
English
Affiliations
- Home Healhcare Volunteer – Angles Assisted Hands
Home Health Aid | 2018
Timeline
Hospital Patient Access Coordinator
Emory University Hospital
10.2023 - Current
High Dollar Insurance Collector
Northside Hospital
02.2020 - 09.2023
Accounts Receivable/Claims Manager
Neurosport Physical Therapy
01.2018 - 01.2020
Patient Access Representative
Valley Regional Imaging
04.2012 - 01.2015
Inventory Control Specialist/ Exec Admin Assistant
United States Army
06.2007 - 01.2011
BACHELOR OF ARTS - BUSINESS MANAGEMENT
MIDDLE GEORGIA COLLEGE