Ashley Hawley
Enrollment Advisor II
Surprise,Arizona
Summary
Results-driven Enrollment Advisor bringing 15+ years' experience in customer service. Decisive leader with excellent verbal and written skills, a keen eye for detail and a solid understanding of enrollment. Pursuing a new professional challenge with room for advancement.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Enrollment Advisor
National University System
Scottsdale, AZ
11.2020 - Current
- Met or exceeded enrollment and retention goals consistently.
- Helped students complete applications and navigate admissions processes.
- Established solid rapport with students.
- Communicated details about available classes, materials and services.
- Provided prospective or new students with information about educational and career planning, university resources and academic programs.
- Reached out to applicants via calls, texts, and emails.
- Trained and mentored new enrollment professionals.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Maintained 80 dials, 20 emails and 20 outgoing text message benchmark per day.
Restaurant Manager/Pool Server
Hotel Valley Ho
Scottsdale, AZ
09.2019 - 07.2020
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition
- Managed nightly traffic that averaged 225 covers
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction
- Developed, implemented and managed business plans to promote profitable food and beverage sales
- Organized special events in restaurant, including receptions, promotions and corporate luncheons
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
- Applied mathematical abilities on daily basis to calculate and check figures in all areas of accounting systems
- Balanced reports to submit for approval and verification
Loft Attendant/Supervisor
Craft Culinary Concepts
Glendale, AZ
08.2018 - 09.2019
- Worked all events at State Farm Stadium requiring Premium Services, frequently working with/for players and their families
- Worked directly with Premium Services Manager to achieve inventory and room set standards prior to game day
- Responsible for 8 field boxes, 3 party lofts, 92 suites, and 1 Owners Loft
- Planned, organized and monitored resources to ensure efficient use of labor, equipment and materials
- Identified problems and proposed solutions to management team
- Demonstrated genuine hospitality while greeting and establishing rapport with guests
- Minimized resource and time losses by addressing any employee or production issue directly and implementing timely solutions
- Evaluated employee behaviors, skills and knowledge on regular bases and provided hands-on training and mentoring to individuals with lagging skills
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions
- Printed dining checks with total due, collected payment and offered receipts to complete transactions
Food & Beverage Manager/Event Manager
Castle Hot Springs Resort
Morristown, AZ
01.2019 - 05.2019
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
- Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety
- Coordinated and organized all restaurant inventory
- Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements
- Helped general management develop prices based on inventory costs and portion sizes
- Fulfilled contractual obligations, including communications, vendor coordination, schedule creation, budget administration and rehearsal and day of event coordination
- Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement
- Coordinated florists, photographers, musicians, officiants and ceremony participants during rehearsals and pre-ceremony, ceremony and reception events
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company
- Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests
Bartender
Levy
Phoenix, AZ
02.2018 - 02.2019
- Worked all events at Chase Field, Talking Stick Resort Arena, and Comerica Theatre
- Adhered to state laws regarding alcoholic beverage service
- Notified management of ordering needs for liquor, beer, wine, and bar supplies
- Upheld strict cash handling procedures
- Conducted monthly inventory
- Ensured liquor was secured at end of shifts
- Managed strict beverage control to minimize waste
- Crafted special drink and cocktail menu items for seasonal offerings
- Served high customer volumes during special events, nights and weekends
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory
Assistant General Manager
Tilt Studio
Tempe, AZ
05.2016 - 11.2016
- Handled cash in accurate manner and prepared deposits
- Build customer loyalty by devising promotions and products according to customer needs and budget
- Managed budget implementations, employee reviews, training, schedules and contract negotiations
- Managed all merchandising, replenishment and inventory decisions to drive growth
- Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations
Assistant Restaurant Manager
DMB Associates
Buckeye, AZ
12.2015 - 05.2016
- Ensured that restaurant was compliant with all federal, state and local hygiene and food safety regulations
- Immediately resolved issues with patrons by employing careful listening and communication skills
- Recruited and hired employees who would bring talent, charisma and experience to restaurant team
- Supervised all areas of restaurant so that it always looked clean and well-maintained
- Verified all deliveries against invoices and completed shortage and overage reports
Store Manager
AAFES
Glendale, AZ
03.2013 - 12.2015
- Managed Starbucks, Charley's, Pizza Hut, and Subway; supervised Popeye's and Burger King
- Lead quality-assurance projects and enhanced productivity to increase profits
- Increased Starbucks sales volume by 44% in less than 1 year
- Managed all aspects of store operations, organization, maintenance and purchasing functions
- Maintained proper product level and inventory control of grocery shelves and backroom to foster proper ordering and rotation
- Ensured compliance with policies, standards and security measures
- Managed, hired and developed top talent to strengthen workflow and productivity
- Generated repeat business through exceptional customer service
- Increased profits through effective sales training and troubleshooting profit loss areas
Education
Bachelor of Arts - Psychology
Northcentral University
San Diego, CA 02.2021 - Current
Some College (No Degree) - General Studies
University of Mount Olive
Mount Olive, NC 08.2006 - 02.2009
Skills
Operations managementundefined
Additional Information
- Certifications and Licenses , Foodservice Management Professional (FMP)
Timeline
Bachelor of Arts - Psychology
Northcentral University
02.2021 - Current
Enrollment Advisor
National University System
11.2020 - Current
Restaurant Manager/Pool Server
Hotel Valley Ho
09.2019 - 07.2020
Food & Beverage Manager/Event Manager
Castle Hot Springs Resort
01.2019 - 05.2019
Loft Attendant/Supervisor
Craft Culinary Concepts
08.2018 - 09.2019
Bartender
Levy
02.2018 - 02.2019
Assistant General Manager
Tilt Studio
05.2016 - 11.2016
Assistant Restaurant Manager
DMB Associates
12.2015 - 05.2016
Store Manager
AAFES
03.2013 - 12.2015
Some College (No Degree) - General Studies
University of Mount Olive
08.2006 - 02.2009
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