Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

ASHLEY HAWTHORNE

Milwaukee,WI

Summary

Administrative professional offering excellent communication and computer skills. Meets deadlines and works with a high level of multicultural awareness and adaptability. As well as friendly and enthusiastic

Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 10 years of relevant work experience to your team.


Overview

13
years of professional experience

Work History

AURORA ST. LUKE\'S MEDICAL CENTER

PATIENT PLACEMENT REPRESENTATIVE
03.2012 - 01.2023

Job overview

  • Answered an average of 15+calls per day by addressing questions regarding hospital status, open and available rooms for placement, prepared patient charts, pre-admissions and consent forms as necessary. Maintained strict patient and physician confidentiality. Updated patient financial information to guarantee accuracy. Treated all patients, their families, visitors, peers, staff and providers in a pleasant and courteous manner.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.

TARGET –8501 W BROWN

Cashier, Guest Service Rep, and Sales Floor
06.2010 - 03.2012

Job overview

  • Answered questions regarding the store and its merchandise. Demonstrated use and care of merchandise. Greeted customers and ascertained customers needs. Stocked shelves and supplies and organized displays. Organized racks and shelves to maintain the visual appeal of the store. Verified that all customers received receipts for purchases. Developed positive customer relationships through friendly greetings and excellent service. Trained and served as a peer coach for new sales associates. Maintained established merchandising standards, including window, sales floor and promotional displays.
  • Answered customer telephone calls promptly and in an appropriate manner. Operated a cash register for cash, check and credit card transactions with 85% accuracy. Stocked and replenished merchandise according to store merchandizing layouts.
  • Priced merchandise, stocked shelves and took inventory of supplies. Cleaned and organized the store, including the checkout desk and displays. Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Alerted customers to upcoming sales events and promotions.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Reviewed weekly sales ads and monitored price changes.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.

Education

EARLY CHILDHOOD EDU; ART EDU UW

Associate of Arts

University Overview

WISCONSIN CAREER ACADEMY, STREET

High School Diploma
2012

University Overview

Skills

  • Critical thinking Exceptional time management skills Attention to detail
  • Positive and friendly professional phone etiquette people-oriented
  • Excellent communication skills
  • Flexible
  • Pleasant demeanor
  • Patient Greeting
  • Patient Confidentiality and Data Security
  • System Updates
  • Documenting and Recording Information
  • Calm and Effective Under Pressure
  • Administrative and Office Support
  • HIPAA Regulations

Timeline

PATIENT PLACEMENT REPRESENTATIVE
AURORA ST. LUKE\'S MEDICAL CENTER
03.2012 - 01.2023
Cashier, Guest Service Rep, and Sales Floor
TARGET –8501 W BROWN
06.2010 - 03.2012
EARLY CHILDHOOD EDU; ART EDU UW
Associate of Arts
WISCONSIN CAREER ACADEMY, STREET
High School Diploma

Similar Profiles

CREATE PROFILE
ASHLEY HAWTHORNE