ASHLEY HAYES
Dahlonega,GA
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness and household activities.
Overview
13
13
years of professional experience
Work History
CO MANAGER
RaceTrac Petroleum Inc
08.2016 - Current
- Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Acted as a key liaison between employees and management, facilitating open communication channels and addressing concerns in a timely manner.
- Managed cash stock and inventory balances accurately
- Informed customers about sales and promotions in a friendly and engaging manner
- Recommended and helped customers select merchandise based on their needs
- Maintained visually appealing and effective displays for the entire store
- Answered customers' questions and addressed problems and complaints in person and via phone
- Trained new employees on company customer service policies and service level standards
- Stocked and rotated inventory regularly.
Line Cook
Chick-fil-A
04.2016 - 08.2016
- Produced adequate amounts of mise en place to make meal preparation easier.
- Developed strategies to enhance catering and retail food service revenue and productivity goals.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
PSA
Home Nurse
08.2011 - 04.2016
- Liaised with key accounts to deliver targeted administrative household support.
- Effectively managed time-sensitive situations by prioritizing tasks based on urgency and importance.
- Enhanced client satisfaction by providing personalized care and assistance based on individual needs.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Completed regular check-ins and progress report for each client.
Education
High School Diploma -
Cornerstone Christian Correspondence School
Townsend, GA01.2023
Skills
- Customer Relationship Management
- Customer Service
- Time Management
- Preventive Maintenance
- Task Delegation
- Shift Scheduling
- Employee Development
- Problem Resolution
- Budget Management
- Teamwork and Collaboration
Timeline
CO MANAGER
RaceTrac Petroleum Inc
08.2016 - Current
Line Cook
Chick-fil-A
04.2016 - 08.2016
PSA
Home Nurse
08.2011 - 04.2016
High School Diploma -
Cornerstone Christian Correspondence School
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