Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Ashley Haynes

Ellaville,GA

Summary

  • Seasoned Insurance Customer Service Specialist with a proven track record at State Farm Insurance, adept in conflict resolution and policy requirements. Excelled in enhancing customer satisfaction and retention rates through expert account management and dispute resolution. Skilled in multitasking and documentation processing, demonstrating a commitment to professionalism and quality control.
  • Highly skilled Insurance Customer Service Representative with broad experience in managing customer inquiries, processing insurance claims and maintaining client records. Strong skills include effective communication, problem-solving and relationship-building abilities. Previous roles have showcased ability to boost customer satisfaction levels and contribute to team success through hard work, attention to detail and excellent organizational capabilities.

Overview

11
11
years of professional experience

Work History

Insurance Customer Service Representative

Smart Financial
Newport Beach, CA
05.2021 - Current
  • Assisted with customer inquiries, complaints, and requests for information regarding insurance policies.
  • Verified accuracy of customer data entered into the system.
  • Provided quotes on various types of insurance policies.
  • Performed administrative duties such as filing, scanning, faxing, copying documents.
  • Advised customers on available coverage options that best fit their individual needs.
  • Ensured compliance with company guidelines and regulatory standards when dealing with customers' accounts or policies.
  • Actively participated in training sessions to stay up-to-date on changes in regulations related to insurance policies.

Retention 1 Specialist

State Farm Insurance
Dunwoody, GA
11.2016 - 05.2021
  • Assisted customers with complaints, inquiries, and billing issues while maintaining a high level of customer satisfaction.
  • Provided detailed reports on customer feedback and retention metrics for management review.
  • Collaborated with other departments to develop promotional campaigns aimed at increasing retention rates.
  • Utilized CRM software to track customer interactions, record feedback, and monitor progress towards goals.
  • Worked closely with sales team members to ensure successful onboarding of new clients.
  • Explained new products and services to customers.
  • Resolved customer service or billing issues by exchanging merchandise, refunding money, or adjusting bills.

Dispatcher/CLIENT SUPPORT Specialist

Custard Insurance Adjuster
01.2014 - 11.2016
  • Route inbound calls from to appropriate department for assistance
  • Educate prospective policy holders on company products and services
  • Respond to inbound emergency and non-emergency from insured commercial truck drivers
  • Locate and dispatch field adjustors to active accident scenes
  • Receive and entered initial loss reports for commercial policy holders

Education

Associate of Applied science - Business Administration

South Georgia Technical College
Americus, GA
01.2008

Skills

  • Organization
  • Insurance terminology
  • Conflict Resolution
  • Investigation support
  • Documentation processing
  • Policy requirements and eligibility
  • Quality Control
  • Document Review
  • Multitasking
  • Denied claims identification
  • Data Management
  • Dispute Resolution
  • Insurance plan verification
  • Professionalism
  • Background in insurance
  • Account management expertise
  • Multitasking Abilities
  • Office Equipment Operation
  • Time management abilities

References

References available upon request.

Timeline

Insurance Customer Service Representative

Smart Financial
05.2021 - Current

Retention 1 Specialist

State Farm Insurance
11.2016 - 05.2021

Dispatcher/CLIENT SUPPORT Specialist

Custard Insurance Adjuster
01.2014 - 11.2016

Associate of Applied science - Business Administration

South Georgia Technical College

Similar Profiles

CREATE PROFILE
Ashley Haynes