Ashley Hazelwood
Martinez,CA
Summary
Compassionate and detail-oriented professional with diverse experience in customer service, benefits advocacy, and team leadership, seeking to transition into social work. Skilled in problem-solving, client relations, and communication, with a commitment to providing empathetic support and advocating for individuals in need. Eager to apply my knowledge and experience to improve outcomes for the less fortunate.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Lincare
Concord, CA
03.2024 - Current
- Provide administrative support to the sales team to fulfill customer orders and follow up with clients as necessary.
- Answer phone calls, providing timely and accurate information while maintaining a compassionate and professional demeanor.
- Collect and process insurance information, ensuring accurate billing and payment tracking.
- Communicate with patients, providers, and other healthcare professionals regarding order status, insurance verification, and payment processing.
Shift Supervisor
Starbucks
Clayton, CA
05.2018 - 03.2024
- Led a team of employees, ensuring smooth daily operations, including shift scheduling, staff training, and adherence to company policies.
- Provided high-quality customer service, addressing customer concerns and fostering a positive experience in a fast-paced environment.
- Maintained store cleanliness and compliance with safety standards, ensuring a welcoming environment for both employees and customers.
- Managed cash flow, including daily cash handling and bank deposits, maintaining accurate financial records.
Benefit Advocate
Alliant Insurance Services
Walnut Creek, CA
03.2021 - 01.2024
- Served as a point of contact for clients seeking guidance on healthcare benefits, eligibility, and coverage issues.
- Handled sensitive client data with confidentiality, ensuring accurate and timely data entry and documentation.
- Managed incoming calls, addressing client questions regarding claims, insurance benefits, and billing discrepancies.
- Collaborated with insurance carriers, physicians, hospitals, and other healthcare providers to resolve claims and billing issues.
- Delegate emails and deal with discrepancies.
- Promoted from Benefit Advocate's Assistant.
Shift Lead
Styles for Less
Clayton, CA
11.2016 - 04.2018
- Managed cash handling procedures and preparing deposits.
- Provided exceptional customer service by addressing inquiries, processing transactions, and assisting with product selection.
- Assisted in the training of new employees and maintained a supportive, team-oriented atmosphere.
Education
B.S. - Family And Human Development, Psychology
Arizona State University
Online12.2021
Associates in Arts in Psychology for Transfer -
Diablo Valley College
Pleasant Hill, CA10.2019
High School Diploma -
Concord High School
Concord, CA06.2016
Skills
- Client Support & Advocacy
- Insurance & Benefits Navigation
- Documentation & Record-Keeping
- Data Management & Entry
- Team Leadership & Staff Coordination
- Empathy & Active Listening
- Conflict Resolution
- Customer Relationship Management
- Multidisciplinary Collaboration
Timeline
Customer Service Representative
Lincare
03.2024 - Current
Benefit Advocate
Alliant Insurance Services
03.2021 - 01.2024
Shift Supervisor
Starbucks
05.2018 - 03.2024
Shift Lead
Styles for Less
11.2016 - 04.2018
B.S. - Family And Human Development, Psychology
Arizona State University
Associates in Arts in Psychology for Transfer -
Diablo Valley College
High School Diploma -
Concord High School