Summary
Overview
Work History
Education
Skills
Awards
Certification
Timeline
Generic

ASHLEY HAZEN

Orange

Summary

Dynamic and versatile operations professional with extensive experience supporting law firms, client services, and hospitality environments. Proven success in managing cross-functional operations including HR, IT, recruiting, vendor management, and facilities. Led major initiatives such as multi-office relocations, firm mergers, system migrations, and payroll transitions. Adept at team leadership, process development, and client experience—having hired and managed teams, implemented SOPs, and improved retention by 10%. Known for excelling in fast-paced settings, resolving escalations, and driving efficiency through collaboration and strategic planning.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Operations Manager

The Estate Lawyers
03.2023 - Current
  • Led day-to-day firm operations supporting a team of 10 attorneys and 15 support staff, ensuring smooth coordination across departments.
  • Managed all aspects of IT systems, including vendor selection, contract negotiation, software upgrades, cybersecurity practices, hardware purchase and tech troubleshooting.
  • Oversaw Human Resources, including recruitment, onboarding, performance management, employee relations, and compliance with employment laws.
  • Led and executed four successful office relocations, coordinating vendors, IT infrastructure, design logistics, and internal communications to minimize disruption and maintain business continuity.
  • Directed the firm-wide transition to a new document management system, including vendor evaluation, contract negotiation, data migration, and employee training—resulting in increased efficiency and improved document access.
  • Played a key operational role in a law firm merger, aligning systems, onboarding new staff, integrating processes, and supporting a seamless cultural and logistical transition.
  • Assisted finance department with AR/AP, invoice processing, cost tracking, payroll support, and internal controls.



TEAM PROGRAM SUPERVISOR

FERRY INTERNATIONAL
08.2018 - 03.2023
  • Recruited, hired, onboarded, and supervised a team of five Account Specialists, fostering a high-performing and collaborative team environment.
  • Managed client contract addendums and credit adjustments, ensuring accuracy, compliance, and client satisfaction.
  • Increased client renewal retention by 10% year-over-year through strategic cold calling and proactive relationship management.
  • Coordinated 10–15 client interviews daily within a fast-paced environment, optimizing limited scheduling availability and maintaining a high booking success rate.
  • Facilitated onboarding presentations via Zoom for new clients, providing engaging, informative overviews to ensure successful program launches.
  • Collaborated with the Product team to restructure (trifurcate) the service offering and assist in the creation, rollout, and communication of new client benefits.
  • Oversaw event reconciliation by tracking and analyzing event data through custom dashboards and reporting tools.
  • Supported development and user testing of a new team-wide CRM platform to enhance client tracking and communication.
  • Researched and analyzed client data and assessments to accurately match individuals with appropriate coaching support.
  • Co-managed nine Facebook groups, contributing to daily posts, engagement strategies, and online community management.
  • Assisted with annual large-scale events serving over 5,000 clients, contributing to planning, logistics, and participant communication.

ASSISTANT MANAGER

KOSIOVOS HOSPITALITY GROUP
03.2015 - 06.2018
  • Managed full-cycle employee onboarding and offboarding for two restaurant locations, including interviews, hiring documentation, and exit procedures.
  • Created and maintained employee schedules, supported performance improvement plans, and facilitated internal promotions to support team growth and retention.
  • Supported inventory management of food, wine, and beer across both locations, contributing to cost control and accurate stock levels.
  • Handled on-site customer escalations with professionalism and efficiency, ensuring timely resolution and high levels of guest satisfaction.
  • Assisted with expense budget management, monitoring costs and identifying opportunities to improve financial performance.

Education

Fullerton College -

Fullerton College
01.2014

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Interpersonal communication
  • Health and safety compliance
  • Project leadership

Awards

GEM AWARD, 2020, TOM FERRY, Winner of 2020 Gem Award at Tom Ferry in the category of Building and Maintaining Trust.

Certification

  • Quest Leadership Training - 2023

Timeline

Operations Manager

The Estate Lawyers
03.2023 - Current

TEAM PROGRAM SUPERVISOR

FERRY INTERNATIONAL
08.2018 - 03.2023

ASSISTANT MANAGER

KOSIOVOS HOSPITALITY GROUP
03.2015 - 06.2018

Fullerton College -

Fullerton College

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