Detail-oriented with expertise in luxury residential services, client relations, and property operations. Proven ability to manage high-value clients, streamline administrative processes, and collaborate with executives and leasing teams. Adept at multitasking in fast-paced environments while maintaining exceptional service standards.
- Served as the primary liaison between executives, leasing teams, and residents at a luxury high-rise property.
- Managed administrative operations, including lease documentation, maintenance requests, and key FOB/parking transponder programming.
- Coordinated with senior leadership (The Related Group) to ensure seamless building operations prior to official opening.
Optimized departmental interactions, increasing onboarding process effectiveness.
- Delivered white-glove service to high-net-worth residents in luxury apartments, ensuring exceptional satisfaction.
- Built key relationships with property stakeholders, leading to a promotion to Executive Coordinator with TRG Management.
- Handled complex client requests, including reservations, valet, and VIP event coordination.
- Trained and mentored new concierge staff, improving team performance.