ASHLEY HEDLUND

PATIENT SERVICE REPRESENTATIVE

University Of Colorado

10.2020 - 02.2023

Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
Pursued continuing education opportunities to stay current with industry trends
Responded quickly to meet customer needs and resolve problems
Assisted with new hire orientation and employee training
Committed to delivering excellent customer service while working in a fast-paced environment
Participated in ongoing training to enhance own job skills and knowledge
Provided efficient and courteous service to customers at all times
Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives
Skilled in using various software applications and programs including Microsoft Office and Adobe Creative Suite
Developed departmental objectives, budgets, policies, procedures and strategies
Met deadlines while maintaining high-quality deliverables
Defined problems, collected data, established facts and validated conclusions
Focused on learning new skills and staying updated with industry changes
Worked with coworkers to complete tasks
Managed and coordinated multiple projects while ensuring timely completion
Identified ways to improve efficiency in operations and implemented process changes
Investigated and directed patient inquiries and complaints to appropriate medical staff members and followed up to ensure satisfactory resolution
Explained policies, procedures, and services to patients using medical and administrative knowledge
Coordinated communication between patients, family members, medical staff, administrative staff, or regulatory agencies
Analyzed patients' abilities to pay to determine charges on sliding scale
Maintained knowledge of community services and resources available to patients
Referred patients to appropriate health care services or resources.