Summary
Overview
Work History
Education
Timeline
Generic

Ashley Hedrick

Marceline,MO

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

11
11
years of professional experience

Work History

Assistant Manager

Ma Vic's
04.2021 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
  • Conducted performance evaluations and provided constructive feedback to employees.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.
  • Analyzed sales data to identify trends and adjust inventory orders accordingly.
  • Negotiated with suppliers to secure better pricing, reducing operational costs.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Cook's Assistant

Ma Vic's
04.2016 - Current
  • Managed time effectively under pressure while completing multiple tasks simultaneously such as chopping vegetables, cooking side dishes, and washing dishes.
  • Collaborated with the cook to develop daily specials that incorporated fresh ingredients from local suppliers, promoting sustainability and supporting small businesses.
  • Contributed to increased menu variety by suggesting new dishes based on seasonal ingredients and customer preferences.
  • Assisted the cook in efficiently meeting dietary needs and restrictions of customers by preparing customized dishes.
  • Kept an organized kitchen workspace by properly disposing of trash, recycling materials, and breaking down boxes efficiently.
  • Maintained high levels of hygiene and food safety by regularly cleaning equipment, utensils, and kitchen workspaces.
  • Enhanced customer satisfaction by ensuring timely delivery of orders through effective communication with the cook and servers.
  • Supported smooth restaurant operations by promptly restocking necessary supplies during peak hours.
  • Received consistent positive feedback from both customers and staff for providing attentive assistance during busy periods.
  • Participated in weekly meetings with management to address concerns or suggestions for improving workflow within the kitchen environment.
  • Supported cost-saving initiatives within the kitchen by monitoring ingredient usage and suggesting alternative options when necessary.
  • Reduced food waste by monitoring inventory levels and informing the cook about any potential shortages or expired products.
  • Demonstrated flexibility by adapting to changing priorities or special requests from cook during meal preparation.
  • Ensured proper storage of ingredients by organizing and labeling items in designated areas according to safety guidelines.
  • Assisted with portion control measures to maintain consistency in serving sizes across all menu items.
  • Facilitated teamwork among kitchen staff members through clear communication regarding tasks at hand or upcoming needs throughout shifts.
  • Improved kitchen efficiency by assisting in food preparation and maintaining a clean work environment.
  • Cleaned and maintained work areas, equipment and utensils.
  • Lifted and carried heavy materials.
  • Stocked and rotated food items according to expiration dates.
  • Followed food safety practices and sanitation guidelines.
  • Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
  • Prepared sandwiches, salads and other specialty items according to customer specifications.
  • Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
  • Maintained composure and work quality while under stress.
  • Assisted in setting up and breaking down kitchen stations.
  • Monitored food temperature, discarding items not stored correctly.
  • Loaded dishes, glasses and tableware into dishwashing machines.
  • Pushed, pulled and transported large loads and objects.
  • Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
  • Trained new staff on food preparation and safety procedures.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.

Food Preparation Worker

Ma Vic's
04.2014 - Current
  • Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
  • Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
  • Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Packaged and stored food products following proper handling and preservation methods.
  • Prepared ingredients according to precise specifications, resulting in consistent meal quality across all menu items.
  • Maintained a clean and sanitary workspace, adhering to strict health and safety standards for optimal work conditions.
  • Organized and re-stocked various stations and self-service items.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Maintained organization in kitchen to keep track of multiple tasks and prepare meals correctly.
  • Multitasked effectively during high-volume periods by prioritizing tasks based on urgency and importance.
  • Demonstrated strong attention-to-detail when measuring ingredients and following recipes closely for best results.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Supported kitchen team by being responsive and pitching in to complete tasks.
  • Handled high-pressure situations calmly and professionally during peak hours of operation.
  • Supported the kitchen staff in maintaining a high level of cleanliness, ensuring compliance with all food safety regulations.
  • Followed recipe guidelines meticulously, ensuring a consistent flavor profile for signature dishes.
  • Managed time to juggle multiple meal preparations simultaneously and complete job duties on time.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Guaranteed customer satisfaction by quickly delivering orders.
  • Assisted chefs in preparing high-quality meals, contributing to excellent customer satisfaction ratings.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Operated large-volume cooking equipment such as grills, deep-fat fryers or griddles.
  • Utilized organizational skills to maintain an orderly pantry system, simplifying ingredient retrieval during busy shifts.
  • Collaborated with team members to efficiently complete complex recipes, ensuring timely service to guests.
  • Monitored and maintained required food temperatures for safety.
  • Trained new staff members on proper food preparation techniques and kitchen safety protocols, fostering a cohesive work environment.
  • Expedited orders accurately, streamlining kitchen processes and reducing wait times for customers.
  • Managed inventory levels effectively, minimizing food waste while maintaining adequate supplies of fresh ingredients.
  • Conducted regular equipment maintenance checks, keeping kitchen tools in optimal working condition.
  • Enhanced kitchen efficiency by maintaining clean and organized workstations.
  • Prioritized health and cleanliness, thoroughly cleaning kitchen surfaces and equipment.
  • Increased kitchen workflow efficiency by implementing more effective ingredient storage system.
  • Improved recipe consistency by meticulously measuring and prepping ingredients before cooking.
  • Enhanced dining experience with prompt preparation of appetizers and salads.
  • Ensured compliance with health and safety standards by rigorously following sanitation procedures.
  • Assisted in training new kitchen staff, fostering team-oriented environment.
  • Reduced food waste by closely monitoring stock and using inventory management techniques.
  • Contributed to menu planning with innovative ideas for seasonal dishes.
  • Reduced meal preparation time without compromising on quality, using effective multitasking skills.
  • Facilitated smoother kitchen operations by preemptively setting up for busy shifts.
  • Supported team morale and productivity with timely completion of prep tasks.
  • Strengthened kitchen safety, conducting regular checks on equipment and appliances.
  • Supported cost-saving measures by suggesting more efficient food suppliers.
  • Assisted head chef in inventory management to avoid overstock and shortages.
  • Improved customer experience by assisting with special dietary requests and allergies.
  • Streamlined meal prep processes, allowing for quicker service times during peak hours.
  • Prepared variety of dishes to customer satisfaction, ensuring high-quality culinary experiences.
  • Collaborated with kitchen staff to develop new menu items, receiving positive feedback from customers.
  • Maintained sharp and functional kitchen tools, contributing to safer and more efficient food preparation.
  • Cleaned and maintained work areas, equipment and utensils.
  • Lifted and carried heavy materials.
  • Stocked and rotated food items according to expiration dates.
  • Followed food safety practices and sanitation guidelines.
  • Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
  • Prepared sandwiches, salads and other specialty items according to customer specifications.
  • Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
  • Maintained composure and work quality while under stress.
  • Assisted in setting up and breaking down kitchen stations.
  • Maintained high personal grooming standards and uniform presentation.
  • Monitored food temperature, discarding items not stored correctly.
  • Loaded dishes, glasses and tableware into dishwashing machines.
  • Pushed, pulled and transported large loads and objects.
  • Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
  • Trained new staff on food preparation and safety procedures.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.

Waitress

Ma Vic's
04.2014 - 2016
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Processed orders and sent to kitchen employees for preparation.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Inspected dishes and utensils for cleanliness.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.

Education

Macon Co R-IV
New Cambria, MO
05.2010

Timeline

Assistant Manager

Ma Vic's
04.2021 - Current

Cook's Assistant

Ma Vic's
04.2016 - Current

Food Preparation Worker

Ma Vic's
04.2014 - Current

Waitress

Ma Vic's
04.2014 - 2016

Macon Co R-IV

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Ashley Hedrick