Ashley Hedstrom
Account Coordinator
Etters,PA
Summary
Diligent customer service account coordinator with solid background in managing client relationships and coordinating account activities. Proven track record of fostering client satisfaction and contributing to team goals. Demonstrated ability to streamline processes and improve communication through effective problem-solving and organizational skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Account Coordinator
Keen Transport Inc.
07.2023 - Current
- Streamlined communication between clients and internal teams for seamless project execution.
- Ensured timely response to client inquiries by maintaining open lines of communication through email correspondence or phone calls.
- Escalated issues to appropriate channels as necessary.
- Updated internal databases with account information to maintain concise, clear records.
- Acted as a liaison between various departments within the organization, facilitating smooth collaboration on shared projects or initiatives.
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Contributed to proposal development, crafting compelling offerings that addressed client challenges and opportunities.
- Organized and updated account databases, ensuring team members had access to current and accurate information.
Phlebotomy Technician
Wellspan Health- York Hospital
03.2021 - 07.2023
- Perform a variety of duties at progressively greater skill levels under varying degrees of supervision.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Preform venipuncture bedside in an inpatient setting, and collect blood and various other specimens in an outpatient lab setting.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Operate a variety of laboratory instruments and process specimens.
- Performs quality control and instrument check procedures and maintains related records.
- Trained new employees.
- Preform in-charge duties when supervisor is not present, such as shift report, maintain and change schedule as needed, etc.
Administrative Assistant
Functional Pathways LLC - SNF And Outpatient
06.2017 - 03.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- General clerical duties including photocopying, fax and mailing.
- Prepare and modify documents including correspondence, reports, drafts, memos, meeting minutes and emails.
- Schedule and coordinate interviews and meetings.
- Prepare schedules for therapist.
- Complete insurance authorizations.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Performs tasks of manager in cases of emergency/illness/lack of manager.
- Patient transport, equipment cleaning, and other duties as assigned by management, patient setup for therapists, assistance in treatment as allowed by governing state practice act, etc.
- Handle technical issues with devices ex. laptop or iPads used by therapists.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Rehab Nursing Technician
Healthsouth Rehabilitation Hospital
03.2016 - 03.2021
- Collaborated with nursing staff to develop individualized care plans addressing each patient''s unique needs and goals during their rehabilitation journey.
- Educated family members on proper techniques for assisting their loved ones during the rehabilitation process to ensure continued success at home post discharge.
- Providing direct patient care activities appropriate to training and competency
- Contributed to a positive rehabilitation environment through effective communication with patients, families, and healthcare team members.
- Assisted therapists in implementing treatment plans for optimal patient outcomes.
- Maintained strict adherence to HIPAA regulations, ensuring the confidentiality of all patient information and records.
- Ensured a clean and safe environment by adhering to infection control measures such as proper handwashing techniques and regular sanitation of equipment surfaces.
- Assisting RN/LPN in completing tasks that support patient care activities such as taking vitals, perform EKG testing, ECT.
- Completes patient care activities as assigned while promoting excellent patient satisfaction and outcomes
Staff Manager (Warehouse Seasonal)
SMX Staffing/Amazon.com
09.2015 - 03.2016
- Answer phones in recruiting office and transfer calls as necessary.
- Managed attendance data entry, ATO, corrected time punches, managed new hire profiles and submitted direct deposit information to payroll.
- Facilitated new hire orientation (roughly 350-500 new associate) a season.
- Filed workers compensation claims, conducted injury reporting.
- Coordinate with managers and supervisors to schedule meetings.
- Audited safety compliance for the entire temporary population.
- Provided positive reinforcement and constructive coaching to associates relating to productivity, quality, and safety.
- Monitored staff activities to quickly identify and correct any costly, unsafe or inappropriate behaviors and delivered corrective action.
- Provided staff with support and training to achieve top client satisfaction.
- Recognized for outstanding leadership, earning the trust of staff and upper management by consistently delivering results and demonstrating commitment to the team's success.
Education
Certification in Phlebotomy - Phlebotomy
Wellspan Health
York, PA02.2021
Certificate of Technical Studies - NAAP
Harrisburg Area Community College
Harrisburg, PA09.2016
Skills
- Customer service
- Account management
- Data entry
- Order management
- Troubleshooting and problem resolution
- Logistics support
- Microsoft office
- Administration and operations
- Team leadership
- Multitasking and organization
- Computer skills
- HIPAA regulations
- Medical terminology
- Records management
- Patient Care
- Patient registration
Certification
- Certified Phlebotomy Technician (ASCP), 07/01/21
- CPR Certification
- AED Certification
ASCP Board of certification (BOC) - Laboratory Professional
Earned in 2021, this credential is for laboratory professionals, demonstrating knowledge and skills in specific areas of clinical pathology.
Timeline
Account Coordinator
Keen Transport Inc.
07.2023 - Current
Phlebotomy Technician
Wellspan Health- York Hospital
03.2021 - 07.2023
Administrative Assistant
Functional Pathways LLC - SNF And Outpatient
06.2017 - 03.2021
Rehab Nursing Technician
Healthsouth Rehabilitation Hospital
03.2016 - 03.2021
Staff Manager (Warehouse Seasonal)
SMX Staffing/Amazon.com
09.2015 - 03.2016
Certification in Phlebotomy - Phlebotomy
Wellspan Health
Certificate of Technical Studies - NAAP
Harrisburg Area Community College
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