Ashley Heinz
Hazlet
Summary
Seasoned Hospitality professional competent in keeping guest needs balanced with business targets. Highly organized in handling administrative functions, leading teams and coordinating facility services. Smooth and efficient multitasker and planner.
Overview
12
12
years of professional experience
Work History
Front Desk Associate
Integrated Health Care
11.2023 - 10.2024
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information.
Office Manager
Speech and Hearing Associates
01.2023 - 11.2023
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Optimized office space utilization, leading to more efficient and productive work environment.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
Front Desk Receptionist
Innerspace Counseling LLC
05.2017 - 12.2022
- Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Welcomed patrons and immediately offered assistance by asking open-ended questions.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Planned coverage needs and organized services to support incoming patients.
- Kept accounts in balance and ran daily reports to verify totals.
- Collaborated with Physcologists and Physciatrists team members to handle guest requirements from check-in through check-out.
- Organized paperwork such as charts and reports for office and patient needs.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Referred and screened patients to make best use of resources, triage staff and serve community members.
- Completed clerical duties and tasks for clinic administration.
- Managed patients with multiple chronic health conditions, acute episodes of care and behavioral health challenges while promoting and supporting prevention and wellness.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Politely welcomed arriving guests, providing room keys and information on amenities and policies.
Intake Coordinator
Grace Hospice LLC
04.2021 - 01.2022
- Maintained current and accurate medical records for patients.
- Enhanced office productivity by handling high volume of callers per day.
- Completed intake assessment forms and filed clients' charts.
- Collected, verified, recorded and processed client demographics, insurance payments and referral information.
- Offered compassionate and attentive guidance to patients during moments of crisis and trauma.
- Carried out front office duties utilizing data entry skills in framework of medical database.
Health Impact Coordinator
NJ Spine & Wellness
04.2019 - 03.2020
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Coordinated care for over 100+ patients
- Dealt with insurances "out of network", Workers Comp and MVA
- Regular front desk and Scheduling
- Reviewed and evaluated test results to suggest care and treatment options.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Organized and facilitated Physical Therapy department head meetings weekly, discussing current census, admissions and discharges
- Supervised team of Psychical Therapists
Manager
Just Pups
08.2012 - 04.2018
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance
- Maintained payroll information by calculating, collecting and entering data.
- Developed deep understanding of customer needs, priorities and pain points to deliver customized service.
- Collaborated with sales, marketing and other internal teams to meet shared goals.
- Provided positive first impressions to welcome existing, new and potential customers.
Education
High School Diploma -
Old Bridge High School
Matawan, NJ07.2012
Skills
- Office administration
- Registration
- Multi-Line Phone Systems
- Credit Card Handling
- Conflict Resolution
- Scheduling
- Staff Management
- Bookkeeping
- Time management
- Medical terminology
- HIPAA Guidelines
- Payment collection
- Medical Records Management
- EMR / EHR
- Inventory oversight
- Insurance Verification
- Typing 60 wpm
- Patient Scheduling
- Microsoft Systems
- Patient Admission
- Employee Coaching and Motivation
- Data Recording
- Vacation and Sick Leave Tracking
- Customer Experience
- Prescription Refill Fulfillment
- High-Volume Environments
- ID Verification
- Reviewing Patient Information
- Commercial Insurance
- Health Insurance Plan Knowledge
- Insurance Authorizations
- Data Entry
- Multitasking Abilities
- Planning and Coordination
- Microsoft Office and DocuSign
- Customer Service
- Time Management
- Attention to Detail
Timeline
Front Desk Associate
Integrated Health Care
11.2023 - 10.2024
Office Manager
Speech and Hearing Associates
01.2023 - 11.2023
Intake Coordinator
Grace Hospice LLC
04.2021 - 01.2022
Health Impact Coordinator
NJ Spine & Wellness
04.2019 - 03.2020
Front Desk Receptionist
Innerspace Counseling LLC
05.2017 - 12.2022
Manager
Just Pups
08.2012 - 04.2018
High School Diploma -
Old Bridge High School
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