Ashley Heiser
Richardton,USA
Summary
Professional recruiter with strong track record in healthcare talent acquisition. Skilled in sourcing and attracting top-tier medical professionals, fostering team collaboration, and adapting to evolving needs. Adept at building relationships, negotiating offers, and ensuring seamless onboarding. Reliable and results-driven with keen focus on achieving organizational goals.
Overview
12
12
years of professional experience
Work History
Physician Recruiter
CommonSpirit Health
05.2023 - Current
- Recruiting physicians and advanced practice providers for Critical Access Facilities across North Dakota and Minnesota including the towns of Dickinson, Williston, Devils Lake, Carrington, Lisbon, Oakes, Valley City, Baudette, Little Falls, Breckenridge, and Park Rapids.
- Utilized applicant tracking systems to manage incoming applications and track progress of active searches.
- Conducted phone screens and in-person interviews with potential candidates to assess skillsets and qualifications.
- Identified top physician talent through online databases, professional networking groups, and social media outreach.
- Provided support during onboarding process by answering questions about company policies, benefits packages.
- Created comprehensive job postings that accurately reflected the requirements of open positions.
- Attended career fairs and other industry events to promote organization's employment brand and recruit new talent.
- Maintained detailed records of all candidate interactions throughout the recruiting process.
Clinic Administrator
CHI St. Alexius Health
10.2022 - 05.2023
- Direct supervisor of 58+ staff of physicians, APP’s, nurses, lab techs, rad techs, and front end staff.
- Managed 2 primary care, 3 urgent care, and 1 palliative medicine clinic.
- Prepared agendas for meetings and took detailed minutes during sessions.
- Implemented strategies to increase patient satisfaction scores through improved customer service delivery.
- Performed administrative tasks such as answering phones, responding to emails, preparing reports.
- Enforced compliance with HIPAA regulations regarding the confidentiality of patient information.
- Interacted with vendors regarding contracts for services or equipment purchases.
- Developed and implemented efficient office procedures to streamline workflow and improve productivity.
- Assisted with recruiting efforts by screening resumes, conducting interviews, and onboarding new employees.
- Resolved conflicts between staff members in a professional manner while maintaining a positive work environment.
- Monitored employee attendance records and managed time off requests accordingly.
- Supported clinical staff members at regular intervals to encourage professional growth.
- Resolved problems in clinical areas to comply with regulations and standards.
- Participated in professional development activities to keep current with health care trends and practices.
- Evaluated staff performance to recommend merit increases, promotions and disciplinary actions.
- Recruited, selected and onboarded skilled staff and providers for clinic.
- Served as liaison between clinic and external agencies to foster communication.
- Coached and mentored direct reports, using development plans for personnel advancement.
- Oversaw the recruitment, hiring, orientation, and training of new staff members in accordance with applicable laws and regulations.
- Complete the entire hiring and onboarding process from position posting through ATS and onboarding.
- Schedule and facilitate new employee orientation.
- Provided HR guidance and support to management on employee-related issues, including performance management, disciplinary action, terminations, and policy interpretation.
HR Manager
Benedictine Health Center
12.2021 - 10.2022
- Streamlined recruitment processes, enhancing candidate experience and reducing time-to-hire.
- Developed and implemented employee training programs, boosting staff retention and engagement.
- Conducted performance evaluations, providing actionable feedback to improve team effectiveness.
- Led initiatives for compliance with labor laws and regulations, ensuring organizational adherence.
- Facilitated conflict resolution sessions, fostering a positive workplace culture and collaboration among staff.
- Analyzed HR metrics to identify trends, informing strategic workforce planning decisions.
- Collaborated with leadership to align HR strategies with organizational goals, driving overall performance improvement.
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
- Implemented performance management systems, providing constructive feedback and coaching opportunities for employees.
- Collaborated closely with department heads in executing strategic workforce planning initiatives that aligned human capital resources with company goals.
- Ensured legal compliance with labor laws by conducting regular audits and updating policies as necessary.
- Led decision-making and implementation of HR policies, procedures, programs and functions.
Executive Director
SMART/Baker Chamber of Commerce
08.2021 - 01.2022
- In charge of planning events, making meeting agendas and taking minutes, writing grants, and filing paperwork.
- Created a culture of transparency through open communication with staff members at all levels within the organization.
- Provided executive leadership in setting long-term goals and objectives, creating policies, and developing procedures for the organization.
- Collaborated with Board of Directors to ensure alignment between organizational mission and vision, core values, and operations.
- Established key partnerships with local businesses to expand outreach opportunities and build relationships in the community.
- Represented the organization at meetings, conferences, and events.
- Negotiated and secured partnerships with external organizations to advance the mission of the organization.
Customer Service Representative
Attain X
06.2021 - 08.2021
- Temporary work for USDA NRCS
- Maintained orderly records.
- Executed mapping of locations.
- Delivered exceptional support to enhance customer satisfaction.
- Developed strong customer relationships and loyalty through effective communication.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Responded to telephone inquiries and complaints following standard operating procedures.
Staffing Coordinator
FMC
09.2019 - 08.2020
- Coordinated staffing schedules to optimize workforce allocation and meet operational demands.
- Developed onboarding materials to streamline integration of new hires into company culture.
- Facilitated communication between departments to enhance collaboration on staffing needs and projects.
- Managed applicant tracking system to ensure accurate candidate data and compliance with hiring policies.
Community Development Specialist
EPEDC
04.2019 - 10.2019
- Authored grant submissions for diverse municipal areas.
- Contributed to discussions at local government meetings.
- Provided recommendations on relevant grant opportunities.
- Advised civic leaders on best practices for engaging residents in decision making processes.
- Developed, implemented and evaluated programs designed to improve the quality of life in underserved communities.
- Built relationships with influential individuals who could help mobilize support for initiatives targeting disadvantaged communities.
- Coordinated outreach activities such as neighborhood canvassing, surveys, focus groups and public forums to gain insight into the needs of the community.
Driver's License Examiner
NDDOT
04.2018 - 04.2019
- Transferring, issuing, and renewing drivers' licenses and ID cards.
- Administering permits and road tests.
- Balancing a cash drawer, and organizing paperwork.
- Communicated efficiently with supervisors regarding any irregularities found during examinations.
- Regularly inspected vehicles brought in for testing according to established guidelines.
- Maintained accurate records of exam results and generated reports to update the department database.
- Assessed applicant's driving knowledge and abilities through observation of driving maneuvers such as turns, lane changes, parallel parking.
- Answered questions or provided advice to public regarding licensing policies, procedures, or regulations.
- Performed record checks on past and current licensees, as required by investigations.
- Recorded and maintained all vital and fiscal records and accounts.
- Maintained confidential client files and other sensitive information with discretion and professionalism.
Legal Assistant
Mackoff Kellogg Law Firm
05.2017 - 04.2018
- Maintained confidential client files and other sensitive information with discretion and professionalism.
- Provided administrative support to attorneys in a fast paced legal environment, including filing and organizing documents, drafting correspondence, scheduling appointments, and managing calendars.
- Answered phones and provided customer service to clients regarding their inquiries or concerns.
- Developed and maintained positive relationships with clients and legal staff.
- Drafted legal correspondence and managed the preparation of court filings.
- Updated case management system with notes, data and reports.
- Proofread legal documents for accuracy prior to filing or distribution.
Member Care Representative
Nationwide Insurance
11.2015 - 01.2017
- Assisting policy holders with policy changes, questions, and payments.
- Provided excellent customer service, demonstrating patience and understanding with all customers.
- Managed multiple tasks simultaneously while ensuring accuracy of work product.
- Developed strategies for improving customer experience through increased efficiency and effectiveness.
- Created detailed reports for tracking customer feedback and satisfaction levels.
- Successfully handled customer inquiries and resolved issues in a timely manner.
- Assisted in training new members of the team on member care processes and procedures.
- Documented requests from customers regarding changes or additions to existing services or products.
- Participated in weekly team meetings to discuss best practices and identify areas of improvement.
Medical Receptionist
Giudice Podiatry
07.2015 - 11.2015
- Answered phones and provided customer service to clients regarding their inquiries or concerns.
- Developed and maintained positive relationships with clients and legal staff.
- Drafted legal correspondence and managed the preparation of court filings.
- Updated case management system with notes, data and reports.
- Proofread legal documents for accuracy prior to filing or distribution.
- Assisting policy holders with policy changes, questions, and payments.
- Provided excellent customer service, demonstrating patience and understanding with all customers.
- Managed multiple tasks simultaneously while ensuring accuracy of work product.
- Recognized potential sales opportunities during interaction with customers.
- Adhered to organizational policies and procedures related to member care operations.
- Maintained up-to-date knowledge of product offerings to effectively answer customer questions.
- Developed strategies for improving customer experience through increased efficiency and effectiveness.
- Created detailed reports for tracking customer feedback and satisfaction levels.
- Successfully handled customer inquiries and resolved issues in a timely manner.
- Assisted in training new members of the team on member care processes and procedures.
- Documented requests from customers regarding changes or additions to existing services or products.
- Participated in weekly team meetings to discuss best practices and identify areas of improvement.
- Interacted with customers via phone, email, and live chat.
Administrative Assistant
CHI St. Joseph's Health
05.2014 - 07.2015
- Complete payroll edits
- Assist with nurse and CNA scheduling
- Taking meeting minutes for Med/Surg, ICU, OB, Quality and Nursing Administration departments
- Maintained files and filing, keeping sensitive information confidential.
- Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records.
- Developed and maintained filing systems for confidential documents and records.
Teller
US Bank
09.2013 - 05.2014
- Assisted customers with deposits, withdrawals, and check cashing services in a friendly and efficient manner.
- Balanced cash drawer and maintained full accountability for assigned cash on hand.
- Developed strong customer relationships by providing excellent customer service and responding to inquiries promptly.
- Completed financial transactions, including deposits, withdrawals, and loan payments.
- Greeted customers with professionalism and friendly and courteous demeanor.
- Ensured that all customer data was kept confidential according to bank policy standards.
- Verified the accuracy of customer account information prior to processing transactions.
Education
MBA - Business Administration
Capella University
03.2022
BS - Business Administration
Capella University
08.2018
Skills
- Healthcare industry knowledge
- Full cycle recruitment
- ATS knowledge
- Project management
- Data analysis
- Organizational skills
- Problem-solving abilities
- Team collaboration
- Strong communication
- Relationship building
Accomplishments
- CHI St. Joseph's Health- Chair of the Christian Effectiveness Committee
- Nationwide Insurance- Root Cause Problem Solving Team Member
- Mackoff Kellogg Law Firm- Employee Appreciation Committee Member
- Fallon Medical Complex- Sunshine Award Recipient
- Capella University- Dean's List Recipient (Multiple Semesters)
- Capella University- Magna Cum Laude
- Delta Mu Delta Member- International Honor Society in Business
Timeline
Physician Recruiter
CommonSpirit Health
05.2023 - Current
Clinic Administrator
CHI St. Alexius Health
10.2022 - 05.2023
HR Manager
Benedictine Health Center
12.2021 - 10.2022
Executive Director
SMART/Baker Chamber of Commerce
08.2021 - 01.2022
Customer Service Representative
Attain X
06.2021 - 08.2021
Staffing Coordinator
FMC
09.2019 - 08.2020
Community Development Specialist
EPEDC
04.2019 - 10.2019
Driver's License Examiner
NDDOT
04.2018 - 04.2019
Legal Assistant
Mackoff Kellogg Law Firm
05.2017 - 04.2018
Member Care Representative
Nationwide Insurance
11.2015 - 01.2017
Medical Receptionist
Giudice Podiatry
07.2015 - 11.2015
Administrative Assistant
CHI St. Joseph's Health
05.2014 - 07.2015
Teller
US Bank
09.2013 - 05.2014
MBA - Business Administration
Capella University
BS - Business Administration
Capella University