Ashley Heller
Marine On Saint Croix,MN
Summary
Dedicated and results-driven general manager with over six years of experience in the restaurant industry. Proven expertise in customer service, team management, financial oversight, kitchen management, and ensuring smooth daily operations. Committed to improving efficiency, enhancing customer satisfaction, and driving business growth.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Kitchen Manager
Applebee's Neighborhood Grill & Bar
02.2024 - Current
- Managed a team of 35-40 employees, fostering a collaborative and efficient work environment.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
- Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
- Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
- Achieved rapid ticket times during peak service hours by effectively managing workflow distribution across various stations.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Increased overall profitability with effective budget management, including cost control strategies for purchasing and labor expen
General Manager
Chili's Grill & Bar
06.2022 - 01.2024
- Managed a team of 40 employees, fostering a collaborative and efficient work environment.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
Front of House Manager
Chili's Grill & Bar
03.2019 - 06.2022
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Performed cash handling activities and secured nightly bank deposits.
- Analyzed customer feedback and implemented strategies to improve customer satisfaction.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Improved staff retention by fostering a supportive work environment and providing ongoing training opportunities.
Manager
Premier Cleaners
11.2011 - 02.2017
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Education
No Degree - General Studies
Inver Hills
Inver Grove Heights, MNCertificate - American Sign Language
Saint Paul College
St. Paul, MN05.2019
High School Diploma -
Roseville Area High
Roseville, MN06.2011
Skills
- ServSafe Certification
- Multitasking and Organization
- Customer Service
- Food Safety
- Inventory Management
- Problem-Solving
- Operations Management
- Health Code Compliance
- Sanitation Standards
- Order Accuracy
- Goal Setting
- Employee Scheduling
Certification
- ServSafe Certificate
- Certified Food Protection Manager
Languages
American Sign Language
Professional Working
Timeline
Kitchen Manager
Applebee's Neighborhood Grill & Bar
02.2024 - Current
General Manager
Chili's Grill & Bar
06.2022 - 01.2024
Front of House Manager
Chili's Grill & Bar
03.2019 - 06.2022
Manager
Premier Cleaners
11.2011 - 02.2017
No Degree - General Studies
Inver Hills
Certificate - American Sign Language
Saint Paul College
High School Diploma -
Roseville Area High