Ashley Helm
Overland Park
Summary
Accomplished professional with a proven track record in initiating and managing strategic initiatives within dynamic corporate environments. Recognized for exceptional leadership, innovation, and dedication to achieving organizational objectives. Adept at driving growth through the establishment of new departments, fostering employee development, and implementing effective training programs. Consistently awarded for outstanding performance and commitment to excellence.
Overview
21
21
years of professional experience
Work History
Lead Operations Supervisor
All City Management Services
07.2022 - Current
- Motivated and trained employees to maximize team productivity.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Conducted regular site inspections to ensure adherence to quality standards and identify areas for improvement.
- Assessed employee performance through regular evaluations, providing constructive feedback to promote growth and improvement.
- Implemented safety protocols for field operations, reducing workplace accidents and maintaining compliance with industry regulations.
- Monitored team performance to assess training requirements and areas in need of improvement.
- Oversaw work of roughly 180 personnel, with 22 direct reports.
- Implemented and maintained high standards of quality in all areas.
Front of House Manager
Texas Roadhouse
10.2003 - 03.2011
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
Education
High School Diploma -
Shawnee Mission North High School
Shawnee Mission, KSSkills
- Staff Training and Development
- Health and safety compliance
- Teamwork and Collaboration
- Customer Service
- Team Leadership
- Decision-Making
- Customer Service Management
- Effective leader
- Relationship Building
- Staff training/development
- Employee Motivation
- Operations Management
- Goal Setting
- Inventory Tracking and Management
- Employee Relations
- Scheduling
- Hiring and Onboarding
- Business Leadership
- Schedule Management
- Inventory Control
- Scheduling and Coordination
- Management Team Building
- Delegating Work
- Performance Evaluation and Monitoring
- Staff hiring
- Customer Retention
- Administrative Management
- Employee Development
- Staff Development
- Payroll Administration and Timekeeping
- Performance Improvements
- Operations Oversight
- Marketing Strategies
- Organizational Structuring
- Recruitment
- Revenue Growth
- Cost Control
- Department Oversight
Accomplishments
- Establishment of New Department
- Employee of the Year
- Training Program Development
Section name
Establishment of New Department:
Successfully conceptualized, developed, and launched a new department within the organization, addressing emerging market demands and enhancing overall operational efficiency.
Led cross-functional teams through the entire setup process, including resource allocation, infrastructure development, and workflow optimization, resulting in seamless integration within the existing framework.
Employee of the Year:
Recognized as the Employee of the Year for exceptional contributions to organizational success, demonstrated through exemplary performance, leadership, and dedication.
Consistently exceeded performance targets and contributed innovative solutions to complex challenges, earning the trust and respect of colleagues at all levels of the organization.
Training Program Development:
Spearheaded the design and implementation of a comprehensive training program aimed at enhancing employee skills, knowledge, and productivity.
Conducted thorough needs assessments to identify gaps in skill sets and developed tailored training modules to address specific areas of improvement.
Utilized innovative training methodologies, including e-learning platforms, workshops, and hands-on exercises, to ensure maximum engagement and knowledge retention among participants.
Monitored program effectiveness through performance metrics and feedback mechanisms, continuously refining content and delivery methods to optimize learning outcomes.
Timeline
Lead Operations Supervisor
All City Management Services
07.2022 - Current
Front of House Manager
Texas Roadhouse
10.2003 - 03.2011
High School Diploma -
Shawnee Mission North High School