Ashley Henderson
Odenville
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Plans Superintendent
USAF
06.2024 - Current
- Maintained safety and compliance of all operations.
- Managed production scheduling and kept team on-task to meet all deadlines.
- Implemented cost reduction measures through strategic sourcing of materials and efficient resource allocation.
- Promoted a culture of teamwork among employees by fostering open communication channels, encouraging collaboration, and providing opportunities for growth within the organization.
- Provided employee training programs focused on skill development, promoting a knowledgeable workforce capable of handling diverse tasks within the section's environment.
- Collaborated with construction and program management teams to design and implement custom solutions for unique requirements.
- Coached employees on company standards and efficiency.
- Supervised day-to-day functions.
- Led continuous improvement initiatives that resulted in enhanced operational excellence and cost savings across multiple departments.
- Managed cross-functional teams to ensure smooth daily operations and timely completion of tasks.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Organized and detail-oriented with a strong work ethic.
- Worked flexible hours across night, weekend, and holiday shifts.
- Self-motivated, with a strong sense of personal responsibility.
- Managed change effectively by proactively communicating with employees about upcoming modifications to processes or policies, fostering a positive environment receptive to ongoing evolution and growth.
Operations Manager
USAF
11.2023 - 06.2024
- Trained and guided team members to maintain high productivity and performance metrics.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Flight Chief
USAF
04.2022 - 11.2023
- Assessed potential threats proactively using intelligence analysis techniques to prevent incidents before they occurred.
- Delivered training sessions to educate personnel on security policies and procedures.
- Identified and reported suspicious activity to prevent security incidents.
- Developed strong relationships with local law enforcement agencies to enhance collaborative efforts in maintaining public safety.
- Mentored junior team members, providing guidance on career advancement opportunities and skill development paths.
- Spearheaded initiatives aimed at enhancing physical security presence across all facilities under jurisdiction.
- Executed decisions and actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.
- Developed security plans and procedures to protect personnel and assets.
- Observed CCTV cameras to detect potential threats and respond accordingly.
- Remained composed and poised in physically demanding, high-stress situations and taught others how to remain same level-headed approach.
- Decreased potential threats by maintaining strict access control procedures for personnel and vehicles.
- Increased overall force protection capabilities by offering input on tactical plans during strategy development meetings with senior leadership figures.
- Boosted morale within the unit through active participation in community outreach programs, promoting positive relationships between military personnel and local residents.
- Demonstrated adaptability while performing multiple roles within the unit, including supervisor, trainer, mentor, or technical advisor as needed.
Family Readiness Leader
USAF
06.2019 - 01.2021
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Documented data and completed accurate updates to case records.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Maintained detailed case histories, metrics and reports to meet strict standards.
- Collaborated with school personnel, parents and mental health providers to maintain comprehensive and integrated approach to student services.
- Conducted outreach to families and other community partners to identify ways to address social, emotional and behavioral needs.
- Developed and implemented strategies to reduce and prevent family conflict.
- Facilitated groups to address specific needs such as grief and loss, anger management and social skills.
- Served as a liaison between military leadership and families, facilitating open communication channels regarding important updates or concerns.
- Enhanced family readiness by developing and implementing comprehensive support programs.
- Promoted overall well-being among military families by addressing mental health concerns and offering targeted resources for support.
Manager, Standardization
USAF
09.2018 - 06.2019
- Performed regular compliance reviews and audits, identifying non-compliance issues.
- Addressed compliance issues by developing and implementing corrective action plans.
- Developed compliance training initiatives and materials, educating staff on regulations.
- Implemented effective compliance policies and procedures to meet regulatory requirements.
- Delivered subject matter expertise for internal and external customers on compliance best practices and quality control.
Security Forces Trainer
USAF
04.2015 - 05.2016
- Provided coaching and mentoring to employees.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Developed customized training materials for various industries, ensuring relevance to the target audience.
- Trained and mentored 625 personnel hired to fulfill various roles.
- Established and maintained quality control standards.
Law Enforcement Desk Sergeant
USAF
03.2011 - 12.2012
- Served as mentor and role model to junior officers.
- Supervised and coordinated daily operations of patrol shifts of up to 28 officers.
- Managed personnel schedules, ensuring adequate coverage for shifts while minimizing overtime expenses.
- Mentored junior officers, providing guidance on best practices for policing techniques and career advancement opportunities.
Pass and Registration Clerk
USAF
05.2009 - 02.2011
- Streamlined check-in and checkout processes to improve efficiency and reduce wait times.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Prepared reports on guest satisfaction levels and other metrics.
Team Member
USAF
05.2005 - 05.2008
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Maintained productive, efficient approach to all tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked effectively in fast-paced environments.
Education
Master of Arts - Forensic Psychology
Liberty University
Lynchburg, VA10-2022
Associate of Arts - Human Services
Community College of The Air Force
Montgomery, AL10-2022
Bachelor of Science - Psychology
Ashford University
Clinton, IA06-2020
Associate of Arts - Criminal Justice
Community College of The Air Force
Montgomery, AL04-2015
Skills
- Continuous improvement strategies
- Managing operations
- Contract negotiations
- Monitoring performance
- Safety procedures
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Critical thinking
- Excellent communication
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 19 staff members.
- Documented and resolved program compliance deficiencies.
- Resolved product issue through consumer testing.
Certification
- First Aid, CPR, AED Trainer Certification – American Red Cross or American Heart Association.
Languages
English
Timeline
Plans Superintendent
USAF
06.2024 - Current
Operations Manager
USAF
11.2023 - 06.2024
Flight Chief
USAF
04.2022 - 11.2023
Family Readiness Leader
USAF
06.2019 - 01.2021
Manager, Standardization
USAF
09.2018 - 06.2019
Security Forces Trainer
USAF
04.2015 - 05.2016
Law Enforcement Desk Sergeant
USAF
03.2011 - 12.2012
Pass and Registration Clerk
USAF
05.2009 - 02.2011
Team Member
USAF
05.2005 - 05.2008
Master of Arts - Forensic Psychology
Liberty University
Associate of Arts - Human Services
Community College of The Air Force
Bachelor of Science - Psychology
Ashford University
Associate of Arts - Criminal Justice
Community College of The Air Force