ASHLEY HENDERSON
Newnan,GA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Technician
Blackwater Technologies
202 Deer Run Lane Bremen, GA 30110
07.2023 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Explained diagnostic findings to customers and outlined repair or service options.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
- Operated hand tools and power equipment according to company safety procedures.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Followed safety procedures to avoid injuries in field.
Service Center Representative
Pye Barker Fire and Safety Inc.
Tucker, GA
09.2018 - 06.2023
- Interacted professionally with customers and peers, which helped develop articulate communication and active listening skills.
- Hand write prices on invoices to walk-in customers and create a new invoice on our system, NAV.
- Maintenance fire extinguishers with the right techniques and cleaning methods.
- Handle customer calls about overdue payments and over the phone payments.
- Worked effectively with fellow team members in fast-paced, dangerous and intense environments.
Assistant Manager
Great Grizzly Fireworks
Newnan, GA
06.2018 - 09.2018
- Networked with customers and asked open-ended questions to determine what their immediate needs were.
- Built customer confidence by actively listening to their concerns and giving appropriate feedback.
- Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
- Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.
- Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
- Helped customers select products that best fit their personal needs.
- Described use and operation of merchandise to customers.
- Offered exceptional customer service to differentiate and promote the company brand.
- Worked as a team member to provide the highest level of service to customers.
- Informed customers about all product lines and services offered by the company.
Print and Marketing Associate
Staples Print and Marketing Services
Guntersville, Al
09.2017 - 06.2018
- Operated a wide range of machines, including computers, printers and paper sorters in a fast-paced environment.
- Worked closely with clients for the duration of projects.
- Set and achieved product quality objectives while meeting product specifications.
- Promoted the company in maintaining a work environment focused on quality, communication, collaboration, integration, and teamwork.
Cash Wrap Lead
Five Below
Newnan, GA
10.2015 - 08.2017
- Delivered excellent customer service by greeting and assisting each customer.
- Stocked and restocked inventory when shipments were received.
- Addressed customer inquiries and resolved complaints.
- Reorganized the sales floor to meet company demands.
- Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
- Trained staff to deliver outstanding customer service.
- Addressed and corrected sales staff communication issues in a tactful and effective manner.
Education
High School Diploma -
East Coweta High School
Sharpsburg, GA2014
Skills
- Enthusiasm
- Work Planning and Prioritization
- Professional appearance
- Efficiency
- Excellent communication
- Time management skills
- Maintenance and repairs
- Microsoft Office
- Quick learner
- Attention to detail
- Multitasking and organization
- Power Tools and Equipment
Certification
- Certified Portables Technician- 2019- Current.
Timeline
Technician
Blackwater Technologies
07.2023 - Current
Service Center Representative
Pye Barker Fire and Safety Inc.
09.2018 - 06.2023
Assistant Manager
Great Grizzly Fireworks
06.2018 - 09.2018
Print and Marketing Associate
Staples Print and Marketing Services
09.2017 - 06.2018
Cash Wrap Lead
Five Below
10.2015 - 08.2017
High School Diploma -
East Coweta High School