Dynamic professional with extensive experience at Frito Lay, excelling in order picking accuracy and efficient product handling. Proven track record of enhancing customer satisfaction and reducing damaged goods through meticulous attention to detail. Strong communicator and dependable team player, committed to maintaining high safety standards and optimizing warehouse operations.
Overview
15
15
years of professional experience
Work History
Full Case Order Selector
Frito Lay
01.2024 - Current
Continuously sought opportunities for professional growth and skill development, resulting in increased expertise as a Full Case Order Selector.
Consistently met deadlines for order completion, ensuring customer satisfaction and contributing to company reputation for reliability.
Ensured timely order processing by swiftly assembling orders for distribution to various locations.
Reduced damaged goods incidence by carefully handling products throughout the order assembly process.
Strengthened communication skills by interacting professionally with supervisors, colleagues, and customers on a regular basis.
Implemented proper lifting techniques to minimize risk of injury while handling heavy items or large case volumes during shifts.
Supported warehouse efficiency by keeping work areas clean, organized, and free from obstructions.
Maintained a safe working environment by adhering to safety protocols and operating equipment responsibly.
Claims Representative
State Farm
09.2018 - 11.2022
Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
Developed strong relationships with clients, facilitating trust and open communication during the claims process.
Collaborated with cross-functional teams to expedite complex claims investigations and resolutions.
Conducted detailed assessments of claims documents, ensuring accuracy and completeness before submission for approval.
Achieved high levels of accuracy in claim assessment, minimizing company's exposure to risk.
Improved team productivity by conducting regular training sessions on best practices in claim handling.
Manager
First Watch
01.2014 - 05.2018
Maintained compliance with health code standards.
Correctly calculated inventory and ordered appropriate supplies.
Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
Improved overall customer satisfaction by implementing new service standards and staff training programs.
Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
Food Safety Specialist
Arkansas Refrigerated Services
01.2010 - 01.2013
Conducted risk assessments for potential hazards, enabling proactive measures to be taken in maintaining high standards of food safety.
Achieved successful closure of non-conformances by developing and implementing robust corrective actions.
Maintained communication with quality control team members and shared safety information and training documents.
Championed a culture of continuous improvement in food safety practices, empowering employees to take responsibility for their role in maintaining high standards.
Assisted in the development of company-wide food safety policies, leading to a consistent approach across all locations.
Enhanced food safety compliance by conducting thorough inspections and audits of food establishments.