Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Ashley Henderson

Portland

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.


Overview

16
16
years of professional experience

Work History

Front Desk Agent

Comfort Suites Hotel
03.2024 - 05.2025
  • Developed strong rapport with returning guests, providing personalized service that led to increased positive reviews online.
  • Responded proactively and positively to rapid change.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Promoted hotel brand's loyalty program via email and maintained top sign ups.
  • Monitored security cameras and conducted regular walk-throughs to ensure property security

Front Desk Customer Service Representative

Holiday Inn Express And Suites
05.2013 - 06.2016
  • Delivered exceptional customer service, ensuring a welcoming atmosphere for all guests.
  • Managed breakfast buffet setup, maintaining cleanliness and organization throughout service hours.
  • Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
  • Monitored lobby area for cleanliness and comfort, ensuring positive first impression.

Night Auditor

Hilton Garden Inn Hotel
10.2011 - 01.2013
  • Managed front desk operations, providing exceptional customer service during overnight shifts.
  • Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
  • Audited nightly financial transactions for accuracy, ensuring compliance with hotel policies.
  • Coordinated end-of-day reports, consolidating data for management review and decision-making.

Reservation Agent

Anabella Hotel
01.2009 - 09.2011
  • Managed reservations through hotel management system, ensuring accurate bookings and guest information.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.


Education

Sierra High School
Whittier, CA

Skills

  • Hospitality service expertise
  • Listening skills
  • Training and mentoring
  • Guest reception

Accomplishments

  • Received high score ratings from guest surveys due to professionalism, exceptional service and quick response times.


Languages

Spanish
Limited Working

Timeline

Front Desk Agent

Comfort Suites Hotel
03.2024 - 05.2025

Front Desk Customer Service Representative

Holiday Inn Express And Suites
05.2013 - 06.2016

Night Auditor

Hilton Garden Inn Hotel
10.2011 - 01.2013

Reservation Agent

Anabella Hotel
01.2009 - 09.2011

Sierra High School

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