Ashley Herbert

Contacting patients, pre screening the patients and scheduling patients for their appointments using multiple systems.

Chart reviews(EMR) were required for most studies, to check for eligibility.

I used multiple platforms for chart reviews, including Epic, Athena,and others.

Also, I was responsible for e diary compliance and payouts. I am proficient in Metadata,Florence and Excel.

• Managed challenging situations with professionalism and diplomacy, maintaining positive relationships with guests even during difficult circumstances.
• Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
• Enhanced guest satisfaction by promptly addressing and resolving all concerns and complaints.
• Oversaw regulated greeting and internal processing of guests upon arrival.
• Developed and maintained strong partnerships with local attractions and tour operators to provide diverse activity options for guests during their stay.
• Streamlined check-in processes, reducing wait times and improving overall guest satisfaction.
• Coordinated room upgrades or complimentary amenities when appropriate to exceed guest expectations without compromising revenue goals.
• Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
• Monitored guest feedback, using to improve service and departmental operations.
• Remained available [Number] hours daily to respond to guest needs, complaints, or inquiries.
• Facilitated clear communication between departments to address any potential issues affecting guest satisfaction before they arose.
• Enhanced response and resolution systems to meet changing demands.

• Maintained high infection control standards.
• Prepared operating rooms with required instruments, ensuring efficient setup for various surgical cases.
• Setup operating and surgery rooms by preparing equipment and supplies for upcoming procedures.
• Minimized infection risks by strictly adhering to aseptic techniques when handling surgical supplies and equipment.
• Handled high-pressure situations calmly and efficiently, contributing to successful completion of critical surgeries
• Assisted surgeons in complex procedures for optimal patient outcomes and reduced recovery time.
• Evaluated procedure needs and set up equipment, tools, supplies, and instruments.
• Supported smooth transitions between surgeries by promptly preparing the operating room for subsequent cases.
• Increased efficiency during surgeries by anticipating surgeon''s needs and providing timely assistance.
• Demonstrated exceptional adaptability when faced with unexpected challenges or changes during surgery, responding quickly without compromising patient safety or procedural success.
• Ensured proper care of surgical instruments through meticulous cleaning, sterilization, and maintenance processes.
• Maintained daily workflow, coordinating with operating room staff to prepare for scheduled and emergency cases.
• Enhanced patient safety by maintaining a sterile surgical environment and adhering to strict protocols.
• Provided compassionate support to patients experiencing anxiety or discomfort prior to surgery, helping alleviate concerns while maintaining professionalism.
• Collaborated effectively with multidisciplinary teams to optimize patient care before, during, and after surgery.
• Contributed to successful operations by assembling and organizing surgical equipment with precision.
• Decontaminated, cleaned, assembled, packaged, sterilized, stored, and distributed reusable surgical instrumentation and equipment.
• Participated in ongoing professional development opportunities, staying current on best practices within the field of surgical technology.
• Delivered exemplary assistance and support to surgeons during general, gynecological, orthopedic, neurological, and plastic surgery procedures.
• Supported surgeons during cosmetic surgeries, gynecological and orthopedic procedures and general appointments.
• Proved successful working within tight deadlines and a fast-paced environment.
• Contributed to positive patient experiences by offering empathetic support and clear communication before and after surgery.
• Improved surgical precision, assisting surgeons with application of sutures and dressings post-operation.

• Maintained high infection control standards.
• Prepared operating rooms with required instruments, ensuring efficient setup for various surgical cases.
• Setup operating and surgery rooms by preparing equipment and supplies for upcoming procedures.
• Minimized infection risks by strictly adhering to aseptic techniques when handling surgical supplies and equipment.
• Handled high-pressure situations calmly and efficiently, contributing to successful completion of critical surgeries.
• Assisted surgeons in complex procedures for optimal patient outcomes and reduced recovery time.
• Evaluated procedure needs and set up equipment, tools, supplies, and instruments.
• Supported smooth transitions between surgeries by promptly preparing the operating room for subsequent cases.
• Increased efficiency during surgeries by anticipating surgeon''s needs and providing timely assistance.
• Demonstrated exceptional adaptability when faced with unexpected challenges or changes during surgery, responding quickly without compromising patient safety or procedural success.
• Mentored new surgical technologists, sharing expertise and fostering their growth within the profession.
• Ensured proper care of surgical instruments through meticulous cleaning, sterilization, and maintenance processes.
• Maintained daily workflow, coordinating with operating room staff to prepare for scheduled and emergency cases.
• Enhanced patient safety by maintaining a sterile surgical environment and adhering to strict protocols.
• Provided compassionate support to patients experiencing anxiety or discomfort prior to surgery, helping alleviate concerns while maintaining professionalism.
• Introduced new staff members to training protocols regarding operating room procedures, infection control, safety standards, and overall facility policies.
• Managed operating room setup by cleaning and sterilizing instruments and surfaces, maintaining supply inventories, and organizing surgical tools.
• Maintained specialty equipment, implant, and instrumentation inventories.
• Collaborated effectively with multidisciplinary teams to optimize patient care before, during, and after surgery.
• Contributed to successful operations by assembling and organizing surgical equipment with precision.
• Decontaminated, cleaned, assembled, packaged, sterilized, stored, and distributed reusable surgical instrumentation and equipment.
• Operated, adjusted, and monitored diagnostic equipment and other machines used during procedures.
• Participated in ongoing professional development opportunities, staying current on best practices within the field of surgical technology.
• Proved successful working within tight deadlines and a fast-paced environment.
• Optimized resource utilization, managing surgical inventory to prevent shortages and overstocking.
• Contributed to positive patient experiences by offering empathetic support and clear communication before and after surgery.
• Ensured sterility of operating rooms and surgical instruments, significantly reducing risk of post-operative infections.
• Enhanced team preparedness, conducting equipment checks before surgeries to ensure functionality and availability.
• Enhanced team efficiency by maintaining meticulous inventory of surgical supplies and equipment.
• Enhanced patient safety, conducting pre-operative and post-operative checks to ensure compliance with healthcare standards.
• Maintained up-to-date knowledge of surgical technology and techniques, ensuring best practices were applied in all procedures.
• Improved patient outcomes with precise handling and passing of surgical instruments during procedures.
• Increased operational efficiency, sterilizing and organizing tools according to surgical team requirements.
• Improved surgical team coordination, participating in briefings and debriefings to ensure clarity of roles and expectations.
• Streamlined surgical processes, organizing instruments and supplies for easy accessibility during procedures.
• Facilitated smooth operation of surgical procedures, preparing operating rooms with necessary equipment and supplies.
• Passed instruments and supplies to surgical team members to provide surgeons with necessary tools to complete procedures.
• Gathered and set up equipment, tools, and supplies and arrange instruments according to surgeons' preferences or instruction.
• Reduced infection risks and protected patients by maintaining sterile fields during procedures.
• Handled and prepared specimens for laboratory analysis to provide surgeons with relevant information.
• Positioned patients and set up drapes to create comfortable surgical environment for patients.
• Completed continuing education units, staying up to date on surgical technology and meeting organizational requirements.