Ashley Herbert
Amherst
Summary
Claims professional who values precision and efficiency in claims evaluation and resolution. Proven track record of managing high caseloads and settling claims accurately in compliance with company standards. Known for strong collaboration with team members and adaptability to changing needs, ensuring reliable performance and positive results.
Overview
11
11
years of professional experience
Work History
Claims Adjuster
NCA Comp, Inc
08.2018 - 11.2025
- Maintained compliance with state regulations and company policies while handling a high volume of claims.
- Utilized advanced software tools to manage workload efficiently, prioritizing tasks based on urgency or complexity level.
- Improved customer satisfaction by providing timely updates and resolutions to settlements, and any other claims inquiries.
- Improved customer satisfaction by answering questions providing answers assisting with the best solution possible
- Developed positive relationships with claimant's, fostering trust through transparency while handling their claim.
- Fostered a supportive work environment by sharing knowledge and expertise with colleagues, promoting collaboration and teamwork.
- Negotiated fair settlements for clients by effectively communicating with all parties involved in the claim process.
Customer Service Representative
Center One
09.2014 - 07.2018
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Reduced call resolution time through efficient problem-solving and communication skills.
- Consistently met or exceeded performance goals, contributing to the overall success of the call center.
- Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.
- Enhanced customer satisfaction by resolving complex issues promptly and professionally.
Education
Associate of Applied Science - Medical Admin Assistant
Bryant And Stratton College
Getzville, NY05-2018
Skills
- Multitasking and organization
- New York State claims adjuster license
- Motivation and initiative
- Verbal and written communication
- Data entry
- Teamwork and collaboration
Timeline
Claims Adjuster
NCA Comp, Inc
08.2018 - 11.2025
Customer Service Representative
Center One
09.2014 - 07.2018
Associate of Applied Science - Medical Admin Assistant
Bryant And Stratton College