Hi, I’m
Ashley Hermosillo
Bellingham,WA
When we can begin to take our failures nonseriously, it means we are ceasing to be afraid of them. It is of immense importance to learn to laugh at ourselves.
Katherine Mansfield
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
23
years of professional experience
Work History
Wander Brewing
General Manager
2022.09 - Current (2 years)
Job overview
- Formulated policies and procedures to streamline operations at two locations
- Introduced new methods, practices, and systems to reduce turnaround time.
- Collaborated with cross-functional teams to develop innovative solutions and events for two locations
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Developed and implemented strategies to increase sales and profitability
Twin Sisters Brewing Company
Brewery Operations & Marketing Manager
2021.08 - 2022.08 (1 year)
Job overview
- Oversee operations of production and packaging team to meet production goals
- Manage procurement, transfers, inventory, and storage of all raw ingredients and finished beer
- Utilize inventory management system to track, organize team, labor
- Monitor financial health of brewery and find opportunities to reduce costs without impacting quality of product - reducing contracts, saving over $30K in COGs
- Monitor industry trends and work closely with sales, taproom and restaurant teams to increase revenue by planning and promoting internal and external events
- Manage & direct graphic designer to support marketing efforts for the restaurant, brewery, sales, kitchen and events team
- Manage all social media platforms, ad and print content
N/A
Nanny
2021.04 - 2021.08 (4 months)
Job overview
- Prepared meals and snacks for children based on dietary guidelines
- Organized and cleaned home after activities by picking up toys and straightening up play room
- Built positive and nurturing environments to support child social and emotional growth
- Established and maintained safe play environment for children
- Organized activities that enhanced children's physical, emotional and social well-being
Reuben's Brews
Retail Operations Manager
2016.06 - 2021.03 (4 years & 9 months)
Job overview
- Responsible for all day to day operations at two tasting rooms, ensuring high quality service and customer experience
- Help create and execute events that drive revenue
- Hire, train and maintain scheduling and payroll for two tasting rooms
- Maintain and manage inventory of finished beer and merchandise for two tasting rooms in coordination with the production and sales teams, including sourcing new items
- Maintain and regularly clean draft systems at both tasting rooms
- Partner with owners, production and sales teams to help create production schedule
The Container Store
Inventory Coordinator
2004.10 - 2019.04 (14 years & 6 months)
Job overview
- Performed range of daily inventory-related tasks that ensure timely, accurate replenishment of merchandise
- Lead Inventory Coordinator for market, conducted regular conference calls to ensure consistency
- Travel to new stores as Merchandising Inventory Coordinator, overseeing inventory tasks, liaison between General Contractor and corporate office
- Partnered with General Manager to coordinate and orchestrate store inventory efforts, reinforcing overall inventory awareness of staff through constant impromptu conversations and coaching of employees
- Professional manner and strong communication skills internally and with outside vendor partners
- Understands direct impact of accurate inventory on store's success and effectively communicates developmental training opportunities with each Store Manager as it relates to their area of focus
- Performed full inventory counts every week
Uline
Customer Service Specialist
2008.05 - 2012.12 (4 years & 7 months)
Job overview
- Averaged over 100 customer service calls per day, answering customer inquiries, solving problems, and providing new product information
- Communicated with vendors and purchasing regarding back order availability, future inventory and special orders
- Analyzed orders that were routed into backorder queue to determine best solution for customer
- Communicated with freight and parcel carriers regarding customer issues, damaged or lost product, and ETA of shipments
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy, and resolving problems quickly
General Nutrition Center
Sales Associate
2004.06 - 2006.08 (2 years & 2 months)
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Managed returns, exchanges and refunds in accordance with store policy
- Solved customer challenges by offering relevant products and services
- Assessed customer needs and utilized suggestive selling techniques to drive sales
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions
Sonic Drive
Assistant Manger
2000.05 - 2004.01 (3 years & 8 months)
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
Education
The University of Texas At Arlington , Arlington, TX
Bachelor of Arts from Management
05.2007
Skills
- Effective leader
- Staff training/development
- Coaching and mentoring
- Verbal and written communication
- Operations management
- Efficient multi-tasker
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
General Manager
Wander Brewing
2022.09 - Current (2 years)
Brewery Operations & Marketing Manager
Twin Sisters Brewing Company
2021.08 - 2022.08 (1 year)
Nanny
N/A
2021.04 - 2021.08 (4 months)
Retail Operations Manager
Reuben's Brews
2016.06 - 2021.03 (4 years & 9 months)
Customer Service Specialist
Uline
2008.05 - 2012.12 (4 years & 7 months)
Inventory Coordinator
The Container Store
2004.10 - 2019.04 (14 years & 6 months)
Sales Associate
General Nutrition Center
2004.06 - 2006.08 (2 years & 2 months)
Assistant Manger
Sonic Drive
2000.05 - 2004.01 (3 years & 8 months)
The University of Texas At Arlington
Bachelor of Arts from Management
Similar Profiles
Kimberly HusteadKimberly Hustead
GENERAL MANAGER at Wander CampGENERAL MANAGER at Wander Camp
Peta HorePeta Hore
Director at Scout And WanderDirector at Scout And Wander
Timothy HollihanTimothy Hollihan
Founder/Creator at Fork & WanderFounder/Creator at Fork & Wander