Hi, I’m
Ashley Hernandez
Summary
Passionate lash artist that provides optimal treatment and services while successfully liaising with clients. Valuable team player highly knowledgeable in delivering consistent customer service. Focuses on providing customers with memorable experiences to build clientele base with repeat business.
Overview
13
years of professional experience
Work History
Eyeconic Lash & Beauty Studio
Lash Artist - Receptionist
04.2023 - Current
Job overview
- Consulted with clients to understand desired look and discuss available lash options.
- Kept workspace clean, organized and well-stocked for upcoming appointments.
- Taught clients how best to care for lash extensions and prevent problems.
- Educated clients on how to clean and maintain lash extensions.
- Utilized exceptional customer service skills throughout lash consultations and services.
- Addressed client questions, concerns and requests directly for maximum satisfaction.
- Encouraged repeat business based on quality of service and strength of client relationships.
- Followed strict safety standards to protect clients from injury or infection.
- Worked with high attention to detail to complete precise, long-lasting lash looks.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Assisted with onboarding new clients and securing paperwork completion.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Handled assignments independently with good judgement and critical thinking skills.
- Collected [Type] payments, processed transactions and updated relevant records.
- Scheduled office meetings and client appointments for staff teams.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Answered phone calls and emails to schedule client appointments.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Identified issues, analyzed information and provided solutions to problems.
- Used social media platforms to promote salon and services.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Skilled at working independently and collaboratively in a team environment.
Lashbox
Lash Artist
07.2018 - 12.2022
Job overview
- Consulted with clients to understand desired look and discuss available lash options.
- Kept workspace clean, organized and well-stocked for upcoming appointments.
- Taught clients how best to care for lash extensions and prevent problems.
- Educated clients on how to clean and maintain lash extensions.
- Followed strict safety standards to protect clients from injury or infection.
- Encouraged repeat business based on quality of service and strength of client relationships.
- Worked with high attention to detail to complete precise, long-lasting lash looks.
- Utilized exceptional customer service skills throughout lash consultations and services.
- Addressed client questions, concerns and requests directly for maximum satisfaction.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Used social media platforms to promote salon and services.
- Answered phone calls and emails to schedule client appointments.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Provided pre- and post-service consultations to accurately assess clients' needs.
The Lash Room
Lash Artist
11.2017 - 07.2018
Job overview
- Opened/closed up the studio
- Main lash artist at this location
- Consulted with clients
- Applied eyelash extensions, waxed, did eyebrow tinting, and also did eyelash lifts and tint
- Trained other lash artists
- Rang clients up and booked their next appointments
- Managed schedules for myself and other lash artist
- Reached out to clients to remind them about their appointments
- Reached out to clients to let them know about promotions or new products
- Made sure all tools were disinfected properly
- Organized sheets and material necessary in the treatment room
- Kept common areas tidied up
- Closed up daily money box and distributed weekly tips for myself and other lash artists.
- Consulted with clients to understand desired look and discuss available lash options.
Jrodz Collision
Collision Center Receptionist
08.2013 - 11.2017
Job overview
- Provide exceptional customer service, answer phones, take messages, transfer phone calls, send/reply to emails, acknowledge customer concerns, greet customers on arrival, locate their files, offer beverages, locate an estimator when vehicle inspection was requested, inform estimator of vehicle arrival, receive part arrivals, upkeep cleanliness of office/restrooms/customer waiting area/work kitchen, assist with vehicle shuttle and delivery of customer vehicles as well as clerical errands, receive customer payments, keep track of receipts, make copies of receipt, maintain printer by making sure paper is readily available, sort out mail
- Checked quality of all work to maintain customer satisfaction.
- Worked with customers and insurance companies to obtain payments.
- Built and maintained good relations with customers, encouraging loyalty and obtaining recommendations.
Target
Cafe Worker
08.2010 - 08.2011
Job overview
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Maintained clean and attractive product displays to entice customer purchases.
- Produced food and drink products adhering to company quality and quantity standards.
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Fulfilled customer orders while complying with pricing, packaging, and weighing procedures.
- Monitored food temperatures to comply with safety regulations.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Upsold additional products and services to customers, increasing revenue.
- Tracked food production levels, meal counts, and supply costs.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Greeted customers entering store and responded promptly to customer needs.
Education
Porter High School
High school diploma from Digital Communications And Media
Salon & Spa InstituteBrownsville, TX
from Cosmetology Education
11.2017
Skills
- Eyelash Extensions
- Retail Sales
- Upselling
- Eyebrow Waxing
- Front Desk
- Cash Handling
- Languages
- Spanish - Fluent
- Cosmetologist
- Responding to customer situations with sensitivity
- Motivating & assessing employees
- Motivating others to achieve objectives and identifying improvements or corrective actions
- Development in any professional field
- Maintaining Clean Work Areas
- Sterilization Requirements
- Cash Register Operations
- Great Active Listening Skills
- Learning Improvements
- Application Techniques
- Equipment Sterility
- Office Support
- Inventory Management Procedures
- Client Needs Assessment
- Salon Management
- Industry Standards
- Dye and Tint Application
- Personnel Management
- Payment Transactions
- Build Customer Relationships
- Outstanding Client Retention
- Accurate Documentation
- Educating Clients
- Credit Card Transaction Processing
- Telephone Skills
- Time Management
- Expense Reporting
- Verbal and Written Communication
- Performance Improvement
- Reception Desk Management
- Office Supply Inventory Control
- Information Protection
- Schedule Management
- Data Inputting
- Organization and Efficiency
- Organization Skills
- Reminder Calls
- Bank Deposits
- Answer Telephone Calls
- Billing and Payment Processing
- Patient Appointment Management
- Greet Visitors
- Appointment Confirmation
- Prioritization
- Documentation
- Appointment Booking
- Making Appointments
- Sanitation Standards
- Customer Interaction
- Greeting Visitors
- Customer and Client Relations
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Lash Artist - Receptionist
Eyeconic Lash & Beauty Studio
04.2023 - Current
Lash Artist
Lashbox
07.2018 - 12.2022
Lash Artist
The Lash Room
11.2017 - 07.2018
Collision Center Receptionist
Jrodz Collision
08.2013 - 11.2017
Cafe Worker
Target
08.2010 - 08.2011
Porter High School
High school diploma from Digital Communications And Media
Salon & Spa Institute
from Cosmetology Education
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