Ashley Hernandez
Waterbury,CT
Summary
Dedicated, enthusiastic, and works well with others. Experienced in busy clinical and office settings. Knowledgeable in Sales, medical terminology, scheduling, records and front desk management.
Overview
17
17
years of professional experience
Work History
Tech Aide/ Medical Receptionist
Diagnostic Radiology Associates
01.2022 - Current
- Scheduling and confirming appointments, verify insurance eligibility and coverage for patients, assist patients in filling out check-in and payment paperwork. Managed patient registration process, confirming data accuracy and completeness, and enter patient demographic and insurance data into electronic medical record system.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements. File and maintained patient records in accordance with HIPAA regulations.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
Medical Receptionist OBGYN
Florida Medical Clinic
11.2020 - 01.2022
- Managed multi-line phone system and pleasantly greeted patients. Checked patient insurance, demographic, and health history to keep information current. Helped patients complete necessary medical forms and documentation.
- Organized paperwork such as charts and reports for office and patient needs. Maintained current and accurate medical records for patients, and completed patient referrals to other medical specialists.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability. Coordinated patient scheduling, check-in, check-out and payments for billing.
Business Development Representative
Reeves Import Motorcars
02.2016 - 05.2020
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers, and quoted prices, and credit terms. Reviewed client concerns and recommended appropriate changes to supervisors.
- Networked among local business and community organizations to develop leads and generate business. Used SalesForce to handle current portfolio and prospective leads.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas in fast-paced environment. Attended monthly sales meetings and quarterly sales trainings.
Business Development Representative
Harte Auto Group
08.2006 - 02.2016
- Quoted prices, credit terms and served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Informed customers of promotions to increase sales productivity and volume. Responded to customer calls and emails to answer questions about products and services.
- Developed business pipeline using online inquiries via, email, text and phone calls in a timely manner. Used CRM and Reynolds and Reynolds to handle current portfolio and prospective leads.
Education
Associate Degree - General Studies
Middlesex Community College - Middletown
Middletown, CT06.2011
Skills
- Customer Service
- Computer Proficiency
- Medical Terminology Knowledge
- Records Organization
- Record Sorting and Filing
Timeline
Tech Aide/ Medical Receptionist
Diagnostic Radiology Associates
01.2022 - Current
Medical Receptionist OBGYN
Florida Medical Clinic
11.2020 - 01.2022
Business Development Representative
Reeves Import Motorcars
02.2016 - 05.2020
Business Development Representative
Harte Auto Group
08.2006 - 02.2016
Associate Degree - General Studies
Middlesex Community College - Middletown