ASHLEY HERNANDEZ
Lancaster,United States
Summary
Efficient Accounts Receivables Professional with 4 years of experience. Productive and diligent with passion for resolving discrepancies through attention to detail and creative problem-solving. Passionate about perpetuating company values through impeccable work ethic and drive.
Overview
11
11
years of professional experience
Work History
Accounts Receivable Specialist
Stevens Transportation
04.2023 - Current
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Monitored accounts to verify compliance with payment terms and schedules.
- Utilized Microsoft Excel, AS400 and Oracle software to manage invoices and payments.
Cash Application Specialist
BUILDERS FIRST SOURCE
09.2022 - 04.2023
- Input financial data and produced reports using ONLINE and TREND.
- Entered figures using 10-key calculator to compute data quickly.
- Matched purchase orders with invoices and recorded necessary information.
Loan Processing Assistant
AMERICAN BANK
03.2022 - 09.2022
- answered inquiries and provided superior customer service to clients.
- Prepared professional business correspondence on behalf of loan officer to obtain information and facilitate processing steps.
- Worked with Loan Officer to create application profile in system and review key information at various stages within process.
- Set up and completed loan submission packages.
- Set up files using loan officer checklist and submitted on-time for processing.
- Handled any conditions sent from underwriting departments.
Accounts Receivable Coordinator/ Unapplied Special
Cintas First Aid And Safety
11.2019 - 03.2022
- Processed incoming payments in accordance with established financial policies.
- Verified discrepancies and resolved clients' billing issues
- Maintained average according to KPI's set
- Resolved valid or authorized deductions by entering adjusting entries.
- Posted revenues by verifying and entering transactions from lock box and local deposits.
- Posted customer payments by recording cash, checks, and credit card transactions.
- Reconciled daily AR ledger and verified proper posting.
- Researching unapplied funds on accounts to determine if debit memo, credit memo, or refund needs to be submitted
- Met weekly with GM of multiple locations to strategize how to reduce aging and determine the best way to get resolve on past due accounts
- Contact customer to update any contact information and obtain payment or create payment plans for past due accounts
Accounts Receivable Clerk
Remodel Health
07.2018 - 11.2018
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Responded to inbound inquiries regarding accounts and payments.
- Utilized Microsoft Excel, QuickBooks and Oracle software to manage invoices and payments.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
- Developed and maintained positive relationships with clients to maximize collections.
- Safeguarded documents of accounts receivable and payments to enable tracking history and maintain accurate records.
- Monitored accounts to verify compliance with payment terms and schedules.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Negotiated payment arrangements with customers to establish timely receipt of payments.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
Clinical Staff Manager
UT Southwestern
07.2016 - 08.2016
- Scheduled patients for appointments and maintained master calendar.
- Obtained patient or family member authorizations for tests and procedures.
- Coordinated with other healthcare professionals to provide patients with comprehensive care.
- Assisted providers with pre- and post-op appointments and procedures.
- Supported patients and family members, actively listening to concerns and offering compassionate care.
- Maintained accurate records of patient visits and treatments in patient medical files.
- Retrieved calls regarding patient health problems, documented information and routed calls.
- Provided family members with general health education and tips for patient care.
- Answered patient inquiries and provided information about healthcare services.
- Supported office operations by expertly handling administrative needs.
Negotiator
MultiPlan
10.2014 - 07.2016
- Negotiated collective bargaining agreements.
- Assessed impact of proposals and contacted providers to negotiate on out of network claims
- Mediated negotiations between provider and patient representatives in attempt to reconcile differences.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Created settlement proposals on out of network doctors visits on behalf of UHC, Horizon BSBS, Highmark BCBS, Cigna, Aetna
- Assist with payment recovery
Patient Account Representative/ Lead
Convergent
07.2012 - 10.2014
- Electronically submitted bills according to compliance guidelines.
- Maintained office inventory and organized supplies for efficiency and expected needs.
- Generated and distributed monthly customer statements.
- Worked with customer to create debt repayment plan based on current financial condition.
- Prepared reports detailing billing actions, flags and other key information.
- Reconciled statements with patient records.
- Worked with outside entities to resolve issues with billing, claims and payments.
- Utilized computer programs to create invoices, letters and other documents.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Posted payments and processed refunds.
- Researched billing errors and discrepancies to initiate corrective action.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Responded to customer inquiries and provided detailed account information.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Updating EOB, explaining COB, updating patient demographics, researching claims denied by insurance for resubmissions
Education
GED -
North Texas Job Corp
McKinney, TX11.2005
Skills
- Revenue Operations; Special Projects
- Clerical Support
- Spreadsheet Tracking
- Payment Research; Transaction Posting
- Systems - SAP Reports; TREND; Online; Cisco Phones Epic; MS Office; Oracle; AS400
- Invoice Documentation Management
- Collection Calls; Customer Account Review
- Spreadsheets and Journal Entries; Payment Posting
- Data Entry and Management
- Accountability Documentation
- Investigating Discrepancies
- Reconciling Accounts; Payment Calculations
Timeline
Accounts Receivable Specialist
Stevens Transportation
04.2023 - Current
Cash Application Specialist
BUILDERS FIRST SOURCE
09.2022 - 04.2023
Loan Processing Assistant
AMERICAN BANK
03.2022 - 09.2022
Accounts Receivable Coordinator/ Unapplied Special
Cintas First Aid And Safety
11.2019 - 03.2022
Accounts Receivable Clerk
Remodel Health
07.2018 - 11.2018
Clinical Staff Manager
UT Southwestern
07.2016 - 08.2016
Negotiator
MultiPlan
10.2014 - 07.2016
Patient Account Representative/ Lead
Convergent
07.2012 - 10.2014
GED -
North Texas Job Corp