Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ashley Hernandez

Clifton,United States

Summary

Knowledgeable student talented at learning quickly and adding value to any team. Strong history of successful projects using leadership, communication and teamwork to complete tasks. Solid academic achievement paired with demonstrated commitment and integrity. Along with being a forward-thinking manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects.

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

8
8
years of professional experience

Work History

Partial Care Program Coordinator

CarePlus NJ
Paramus, NJ
09.2023 - Current
  • Facilitated educational workshops, meetings and conferences associated with program.
  • Managed the day-to-day operations of the program, ensuring compliance with applicable policies and regulations.
  • Provided guidance and support to program participants in navigating resources, services, and opportunities.
  • Scheduled and developed program activities in accordance with program needs.
  • Communicated with drivers during transit, clearly conveying route updates.
  • Collaborated with other professionals such as psychiatrists, psychologists, and social workers to ensure comprehensive care for clients.
  • Facilitated group therapy sessions to encourage communication and collaboration between members.
  • Created individualized treatment plans for clients with mental health issues.
  • Monitored changes in patient condition over time and adjusted treatment plans accordingly.
  • Coordinated resources for clients including referrals for additional therapies or medications when needed.
  • Served as an advocate for patient rights while also remaining compliant with organizational protocols.
  • Supervised staff working in the Mental Health Department by providing guidance and feedback.
  • Provided emotional support during difficult times for both patients and family members.
  • Assisted clients in overcoming dependencies, adjusting to change and removing bad habits.
  • Adhered to HIPAA confidentiality requirements by safeguarding files.
  • Counseled patients individually and in group sessions.
  • Developed treatment plans based on client mental and physical conditions.
  • Referred clients to external resources for additional support.
  • Created client treatment plans based on assessments and goals.
  • Maintained confidentiality of records relating to clients' treatment.
  • Performed research tasks to increase knowledge of human behavior and performance.
  • Collected client information through interviews, observations and tests.
  • Assisted individuals with stress management, self-esteem and issues associated with emotional and mental health.
  • Collaborated with mental health professionals and other staff members to perform clinical assessments or develop treatment plans.
  • Guided clients in developing skills or strategies for dealing with problems.
  • Responded to crisis situations when severe mental health and behavioral issues arose.
  • Prepared and maintained required treatment records and reports.
  • Acted as client advocate, coordinating required services and resolving emergency problems in crisis situations.
  • Encouraged clients to express feelings and discuss happenings in life to help develop insight into themselves or relationships.
  • Developed and implemented treatment plans based on clinical experience and knowledge.
  • Assessed patients for risk of suicide attempts or harmful behavior toward others.
  • Counseled family members to assist in understanding, dealing with or supporting clients or patients.
  • Referred patients or clients to community resources or specialists.
  • Facilitated smooth discharge by encouraging and reassuring clients throughout transitions.
  • Sought out quality jobs for individuals and matched with employers for successful employment.
  • Counseled individuals to help overcome personal, social or behavioral problems affecting educational or vocational situations.
  • Planned, organized, and coordinated vocational training programs for clients.

  • Taught classes and presented self-help or information sessions on subjects related to education and career planning.
  • Planned and promoted career and employment-related programs and events, fully coordinating job fairs and career workshops.
  • Interviewed clients to obtain information about employment history, educational background, and career goals, identifying barriers to employment.
  • Provided counseling for relapse prevention, social issues and mental health problems.
  • Collaborated with other healthcare providers to coordinate comprehensive care for clients.
  • Led patients in individual, family, group and marital therapy sessions.
  • Offered referrals to community resources that could assist clients in meeting their needs.
  • Provided case management services including linking clients to necessary social services or community supports.
  • Maintained detailed records of client progress in accordance with HIPAA regulations.
  • Led workshops focused on developing healthy coping strategies for managing stress.
  • Facilitated psychoeducation groups on topics such as stress management, coping skills, and relapse prevention.
  • Created educational materials about mental health topics for distribution at local events.

Mental Health Case Manager

CarePlus NJ
Pa'auilo, NJ
10.2022 - 09.2023
  • Collaborated with other professionals to coordinate care for clients with complex needs.
  • Monitored progress of clients throughout their course of treatment.
  • Coordinated referrals to external agencies or specialists when additional support was required by clients.
  • Provided guidance on lifestyle changes that could benefit individuals struggling with mental illness.
  • Assisted clients in navigating various systems such as housing, employment, education.
  • Provided crisis intervention services as needed in order to ensure safety of clients.
  • Actively listened while engaging with clients during one-on-one counseling sessions.
  • Participated in case reviews and team meetings to discuss best practices for providing quality care.
  • Developed individualized treatment plans that addressed the needs of each client.
  • Facilitated group therapy sessions to encourage communication and understanding among participants.
  • Ensured compliance with all regulations pertaining to Mental Health Case Management services.
  • Created detailed reports documenting interactions with clients and progress towards goals.
  • Conducted interviews and assessments to identify areas of need and develop appropriate interventions.
  • Responded promptly to emergency calls from distressed individuals seeking assistance.
  • Advised family members on strategies for supporting their loved ones through recovery process.
  • Provided assessments, diagnoses, and treatment plans for clients with mental health issues.
  • Tracked data related to client outcomes, program effectiveness, and service utilization rates.
  • Maintained a high level of confidentiality when working with clients on sensitive matters.
  • Assisted individuals with stress management, self-esteem and issues associated with emotional and mental health.
  • Encouraged clients to express feelings and discuss happenings in life to help develop insight into themselves or relationships.
  • Guided clients in developing skills or strategies for dealing with problems.
  • Acted as client advocate, coordinating required services and resolving emergency problems in crisis situations.
  • Assessed patients for risk of suicide attempts or harmful behavior toward others.
  • Collaborated with mental health professionals and other staff members to perform clinical assessments or develop treatment plans.
  • Prepared and maintained required treatment records and reports.
  • Collected information about clients through interviews, observation, or tests.
  • Developed and implemented treatment plans based on clinical experience and knowledge.
  • Counseled clients or patients individually or in group sessions to assist in overcoming dependencies, adjusting to life or making changes.
  • Referred patients or clients to community resources or specialists.
  • Led individual and group therapy supporting prescribed procedures.

Manager

AMC Theatres
Jersey City, United States
09.2019 - 01.2023
  • Trained employees on additional job positions to maintain coverage of roles
  • Assigned tasks to associates to fit skill levels and maximize team performance
  • Greeted and encouraged feedback from customers to implement in-store operational changes
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction
  • Interviewed, hired and trained new employees
  • Upheld company's high standards for business via leading by example and encouraging team members to adhere to corporate policies
  • Supervised staff performing daily activities
  • Conducted regular evaluations and addressed performance concerns directly with employees
  • Implemented and enforced policies and procedures by coordinating with company leaders, coaching employees and overseeing staff activity
  • Investigated misconduct, mediated problems and determined appropriate discipline for staff
  • Maintained safety and emergency readiness among personnel by disseminating information on and monitoring compliance with regulatory and organizational policies
  • Enforced security policies and procedures to protect company assets from theft, loss or damage.

Supervisor

AMC Theatres
Hackensack, United States
07.2018 - 09.2019
  • Resolved customer complaints and adjusted policies to meet changing needs
  • Established and enforced clear goals to keep employees working collaboratively
  • Provided ongoing training to address staff needs
  • Complied with company policies, objectives and communication goals
  • Identified and corrected performance and personnel issues to reduce impact to business operations
  • Maintained operating schedules to provide effective coverage for key areas and achieve objectives
  • Coached and mentored many staff members through constructive feedback to develop long-term career goals
  • Interviewed applicants, recommended individuals for hiring and evaluated staff performance
  • Conducted employee evaluations and reviews
  • Developed position rotation to support continuous improvement and operator development
  • Created training manual for employees to use as reference guide
  • Delegated work to staff, setting priorities and goals
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations
  • Treated associates with fairness and respect, providing recognition of accomplishments
  • Demonstrated excellent communication skills in resolving product and consumer complaints.

Film Crew Lead

AMC Theatres
Clifton, United States
05.2017 - 07.2018
  • Delegated tasks to multiple employees while maintaining efficient workplace
  • Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas
  • Trained, developed and counseled employees to develop high performing team
  • Managed multiple employees in various job tasks throughout phases of project completion
  • Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively
  • Met other supervisors and business leaders to plan and guide workflow and operations
  • Increased customer satisfaction by following up on negative feedback and taking appropriate measures to resolve complaints
  • Conveyed project information consistently and quickly to resolve issues and deliver constructive feedback
  • Implemented conflict-resolution tactics by cooperating with clients and staff to achieve team objectives
  • Resolved team member concerns and problems while facilitating solutions and forwarding complex matters to higher authorities.

Film Crew Member

AMC Theatres
Clifton, United States
08.2016 - 05.2017
  • Upheld high standards of professionalism and discretion when working with high-value clients
  • Swept food, debris and trash off of lobby and movie room floors
  • Managed cash and credit transactions and balanced registers after shifts
  • Took misplaced customer items to lost and found areas and reported complex issues to supervisors
  • Answered customer questions and concerns regarding tickets, pricing and promotions
  • Performed ushering duties and assisted handicapped customers with seating
  • Distributed refunds, promoted theater merchandise and issued gift cards
  • Complied with health and sanitation practices and procedures
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Education

Master of Arts - Forensic Psychology

Kean University
05.2024

Bachelor of Arts - Criminal Justice

Kean University
05.2022

High School Diploma -

Clifton High School
06.2018

Skills

  • Project management
  • Delegation
  • Staff development
  • Workforce Management
  • Issue and conflict resolution
  • Lead generation
  • Training & Development
  • Communication
  • Data Management
  • Working collaboratively
  • Multitasking
  • Active listening
  • Scheduling and calendar management
  • Goal-Oriented
  • MS Office, PowerPoint, Excel
  • Mental Health Evaluations
  • Clinical Documentation
  • Patient Advocacy
  • Case Documentation
  • Clinical Interventions
  • Case Files Maintenance
  • Client Goal Planning
  • Care Coordination
  • Cultural Sensitivity
  • Risk Assessments
  • Individual and Group Counseling
  • Individual Counseling
  • Bilingual in Spanish
  • Patient Evaluation
  • Team Leadership
  • Case Management
  • Records Management
  • Behavioral Health Assessment
  • Exceptional Problem Solver

Languages

  • English, Native/ Bilingual
  • Spanish, Native/ Bilingual

Timeline

Partial Care Program Coordinator

CarePlus NJ
09.2023 - Current

Mental Health Case Manager

CarePlus NJ
10.2022 - 09.2023

Manager

AMC Theatres
09.2019 - 01.2023

Supervisor

AMC Theatres
07.2018 - 09.2019

Film Crew Lead

AMC Theatres
05.2017 - 07.2018

Film Crew Member

AMC Theatres
08.2016 - 05.2017

Master of Arts - Forensic Psychology

Kean University

Bachelor of Arts - Criminal Justice

Kean University

High School Diploma -

Clifton High School

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Ashley Hernandez