Ashley Hernandez
Retail Associate
Lake Forest,CA
Summary
A goal-driven professional adept at warmly welcoming a high volume of customers and providing tailored recommendations for their needs. Proficient in crafting eye-catching displays to boost sales, handling cash register operations, and ensuring precise transaction records. Known for organizational, reliability, capable of effectively juggling multiple tasks with a positive demeanor. Eager to take on extra responsibilities to support team success.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Front Desk Receptionist
Social Dry Lounge
8 2023 - 04.2024
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Handled assignments independently with good judgement and critical thinking skills.
- Scheduled, coordinated and confirmed appointments and meetings accurately using reservation software, reducing conflicts or doublebookings.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution
Depop Seller
Self-employed
01.2020 - Current
- Packed, labeled, and shipped products to customers, providing accurate delivery timelines.
- Used well- established online selling techniques and procedures to market products on sites.
- Responded to customers' complaints regarding service and product quality or to solve issues.
- Utilized social media platforms to engage customers, share promotions, and stay top-of-mind with target audiences.
- Provided customers with information on shipment amounts and cost of products through email.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
Keyholder
Brandy Melville USA
10.2021 - 3 2023
- Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Organized racks and shelves weekly to maintain store visual appeal, engage customers and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
- Increased sales by offering advice on purchases and promoting additional products.
- Opened and closed store five days a week by counting registers, making deposits, and filing out deposit slips to send to management.
- Monitored associates, trained, and supervised new employees throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Collaborated with the management team on implementing strategies to achieve store''s monthly sales targets
Front Desk Receptionist
Performance Health Medical Group
9 2019 - 9 2021
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Collected room deposits, fees and payments.
- Trained new team members on company procedures, customer service and issue resolution.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in and check-out process
- Faxed and called in prescriptions for patients
- Assisted management in implementing new policies and procedures, contributing to overall operational improvements.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
Education
High School Diploma -
Laguna Hills High School
Laguna Hills, CA 08.2018 - 2022.06
Skills
Detail-oriented
undefinedTimeline
Keyholder
Brandy Melville USA
10.2021 - 3 2023
Depop Seller
Self-employed
01.2020 - Current
High School Diploma -
Laguna Hills High School
08.2018 - 2022.06
Front Desk Receptionist
Social Dry Lounge
8 2023 - 04.2024
Front Desk Receptionist
Performance Health Medical Group
9 2019 - 9 2021
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