Ashley Hernandez
Southgate,MI
Summary
Dynamic leader with a proven track record at Tim Hortons, adept in operations management and relationship building. Excelled in fostering team unity, driving sales growth, and implementing cost-saving strategies. Skilled in staff training and development, ensuring customer satisfaction and financial stability. Achieves consistent goals with a focus on strategic planning and performance improvement.
Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Experienced with strategic planning, team leadership, and operational excellence. Utilizes forward-thinking approach to drive business growth and streamline processes. Track record of fostering collaborative environments and achieving measurable results.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
3
3
years of professional experience
1
1
Certification
Work History
General Manager
Tim Hortons
09.2024 - 01.2025
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
Crew Member
Taco Bell
02.2023 - 12.2024
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Supervisor
Tim Hortons
06.2023 - 09.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Dispatcher Level 1
Superior
08.2022 - 09.2022
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Manager
McDonald’s
03.2022 - 08.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
High School Diploma -
Hazel Park High
Hazel Park, MI06.2023
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Training and coaching
- Team leadership
- Staff management
- Training and development
- Relationship building
- Staff training
- Inventory control
- Customer relationship management
- Staff supervision
- Goal setting
- Employee scheduling
- Verbal and written communication
- Team training and development
- Deadline oriented
- Process improvements
- Strategic planning
- Performance improvement
- Employee development
- Consistently meet goals
- Workflow planning
Certification
Serv safe
- ServSafe Food Handler's Certification
- Basic Life Support Certification (BLS)
Languages
Spanish
Native or Bilingual
Timeline
General Manager
Tim Hortons
09.2024 - 01.2025
Supervisor
Tim Hortons
06.2023 - 09.2024
Crew Member
Taco Bell
02.2023 - 12.2024
Dispatcher Level 1
Superior
08.2022 - 09.2022
Manager
McDonald’s
03.2022 - 08.2022
High School Diploma -
Hazel Park High