Ashley Hernandez
Lubbock,Texas
Summary
Professional with keen eye for detail and history of effective administrative support. Known for ensuring smooth office operations through effective organization and thorough communication. Proven ability to collaborate with team members and adapt to changing needs, with strong skills in recordkeeping and time management.
Overview
4
4
years of professional experience
Work History
Office Assistant
Havertys Furniture
03.2023 - Current
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing service tickets, organizing files, and maintaining a clean workspace.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Director of Tuesday for Tots
Green Lawn Church of Christ
08.2022 - 12.2024
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
Preschool Teacher
Green Lawn Church of Christ
08.2022 - 05.2023
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
ChapDesk IT Technician
Lubbock Christian University
09.2021 - 08.2022
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Resolved customer complaints with empathy, resulting in increased loyalty.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
GED -
Some College - Social Work
Lubbock Christian University
5601 19th St, Lubbock, TX 7940705-2025
Skills
- Professional Communication
- Creative problem solving
- Customer service
- Positive attitude
- Time management
- Data entry
- Resourceful
- Fast learner
- Attention to detail
- Active listening
- Problem-solving
- Critical thinking
Timeline
Office Assistant
Havertys Furniture
03.2023 - Current
Director of Tuesday for Tots
Green Lawn Church of Christ
08.2022 - 12.2024
Preschool Teacher
Green Lawn Church of Christ
08.2022 - 05.2023
ChapDesk IT Technician
Lubbock Christian University
09.2021 - 08.2022
GED -
Some College - Social Work
Lubbock Christian University
Similar Profiles
Darren BanfieldDarren Banfield
DOT Delivery Driver at Havertys FurnitureDOT Delivery Driver at Havertys Furniture
Linwood HughesLinwood Hughes
Warehouse Worker at Havertys FurnitureWarehouse Worker at Havertys Furniture
Dickson LuwajuDickson Luwaju
Furniture Delivery Driver at Havertys FurnitureFurniture Delivery Driver at Havertys Furniture