Ashley Hernandez
sabastian
Summary
Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Responsible School Bus Driver operates school bus and other vehicles to transport students to and from designated locations. Conducts safe and orderly loading and unloading of students at specified stops. Communicates bus rules, safety and behavior requirements and addresses improper behavior using appropriate interpersonal skills. Reliable professional with expertise in public transportation, particularly skilled at ensuring timely and safe travel for school-age passengers. Known for maintaining high productivity levels and efficiently completing transport tasks with strong adherence to schedules. Specialized skills include route planning, safety protocol implementation, and emergency response management. Excel in communication, patience, and problem-solving, leveraging these soft skills to navigate daily challenges effectively and provide a secure, friendly environment for riders.
Overview
18
18
years of professional experience
Work History
School Bus Driver
Student Transportation of America, STA
Rochester
08.2018 - 02.2025
- Maintained bus cleanliness, inspected for mechanical problems, and reported any issues to supervisor.
- Attended staff meetings and training sessions regularly for professional development purposes.
- Demonstrated knowledge of first aid techniques in order to provide basic medical care if necessary.
- Performed pre-trip inspections of the bus according to established procedures.
- Communicated effectively with parents regarding student transportation issues.
- Developed positive relationships with students through friendly interactions.
- Kept up-to-date on changes in local roads, traffic patterns, and construction projects that may affect routes or schedules.
- Monitored student behavior on the bus and enforced rules consistently.
- Ensured compliance with state and federal transportation regulations.
- Complied with district policies and procedures concerning student discipline.
- Transported students to school in a timely manner while keeping assigned route schedule.
- Followed all safety protocols when transporting students with special needs or disabilities.
- Ensured safety of students by following all traffic laws and regulations.
- Provided helpful directions and assistance to students during their ride.
- Assisted with loading and unloading of passengers as needed.
- Reported student behavior incidents promptly to the appropriate personnel.
- Assisted in maintaining accurate records of attendance, mileage, and other data related to routes.
- Responded quickly in emergency situations by taking appropriate actions.
- Promoted good public relations by responding courteously to inquiries from parents or members of the community.
- Managed time efficiently so that routes are completed within allotted timespan.
- Performed routine bus maintenance and cleaning for ideal condition.
- Followed schedules and routes to maintain timely arrivals and departures.
- Assisted passengers in evacuation of bus in case of emergency.
- Operated motorized ramps and lifts to assist special needs students.
- Obeyed DOT rules and regulations and local laws to maximize safety.
- Provided safe and reliable school bus transportation service on fixed routes.
- Maintained order and discipline on bus to prevent accidents or injuries.
- Learned and followed school transportation procedures.
- Performed pre-trip inspection and mechanical checks before scheduled run.
- Reported accidents and completed required reports.
- Transported students and teachers on school activity trips while exercising responsible leadership.
- Reported delays, accidents or other traffic and transportation situations to supervisor.
- Regulated heating, lighting and ventilation systems for passenger comfort.
- Maintained order among passengers and explained safety rules and hazards.
- Read maps and followed written or verbal driving directions.
- Inspected vehicle tires, brakes, windshield wipers, lights and fluids to verify safe operation.
- Reported bus malfunctions or repairs needed.
- Drove gasoline, diesel or electrically powered multi-passenger vehicles to transport students.
- Enforced safety rules as students boarded and exited buses and crossed streets near bus stops.
- Operated bus safety lighting to increase safety during bus stop boarding and departing.
Residential Aide
Great Bay
Portsmouth
10.2013 - 01.2019
- Administered medications according to established procedures and kept detailed records of medication administration.
- Demonstrated knowledge of emergency protocols such as fire drills, evacuation plans, and ensured that they are followed correctly.
- Maintained accurate record of resident care services and reported any changes in condition to supervisor.
- Intervened during conflicts between residents while maintaining a calm demeanor.
- Encouraged participation in group activities designed to promote healthy lifestyles.
- Developed positive relationships with residents by demonstrating respect for their needs and preferences.
- Transported residents to appointments or other destinations using wheelchair-accessible van or personal vehicle.
- Ensured the safety of residents by monitoring their behavior, responding promptly to requests for assistance, and providing a safe environment.
- Performed basic first aid when needed or requested.
- Participated in team meetings with other residential aides discussing resident care plans.
- Encouraged independence among residents through assisting them in developing self-care skills.
- Provided emotional support and encouragement to residents facing physical or mental challenges.
- Provided companionship to elderly residents by engaging in conversation and recreational activities.
- Assisted medical staff with various tasks such as taking vital signs or setting up equipment for treatments.
- Observed signs of potential health issues and reported them to supervisor immediately.
- Conducted housekeeping duties including cleaning rooms, changing bed linens, and doing laundry.
- Assisted residents with daily living activities such as bathing, dressing, and grooming.
- Organized social events for residents such as movie nights, game nights.
- Prepared meals for residents according to dietary restrictions and preferences established by physician or nurse practitioner.
- Assisted with transferring residents in and out of wheelchairs and adaptive equipment.
- Cleaned and organized patients' living quarters.
- Organized games and other activities to engage clients and offer mental stimulation.
- Read and recorded temperature, pulse and respiration.
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
- Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
- Utilized established patient identification methods when providing direct care.
- Planned optimal meals based on established nutritional plans.
- Preserved patient dignity and rights and demonstrated sensitivity to cultural diversity.
- Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
- Monitored infection control procedures to verify facility-wide health and safety.
- Aided residents with ambulation and use of walkers, canes and wheelchairs.
- Provided close monitoring and observation of at-risk patients.
- Requested and restocked supplies in tub rooms, linen storage and resident personal areas.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Assisted residents with daily living activities as designated in care plans.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
Customer Service Representative
CenterPoint
Elliott
09.2006 - 01.2010
- Resolved customer complaints promptly and efficiently.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed strong relationships with customers by providing personalized assistance and support.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Identified opportunities for upselling additional products or services based on customer needs.
- Provided exceptional customer service to ensure customer satisfaction.
- Provided accurate information about products and services to customers.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Maintained a high level of professionalism when dealing with difficult customers.
- Developed positive relationships with customers through friendly interactions.
- Answered customer inquiries via phone, email, and chat.
- Conducted regular follow-up calls with customers after resolving their issues.
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Strengthened customer retention by offering discount options.
- Excelled in exceeding daily credit card application goals.
Education
High School Diploma -
Noble High
North Berwick, ME06-2005
Skills
- Vehicle inspection
- Route planning
- Safety compliance
- First aid training
- Emergency response
- Student management
- Time management
- Record keeping
- Customer service
- Effective communication
- Team collaboration
- Public relations
- Conflict resolution
- Behavior monitoring
- Verbal and written communication
- Effective communication skills
- Punctuality
- Activity logging
- Fuel efficiency
- Vehicle systems maintenance
- Weather condition driving
- Special needs assistance
- Great attitude
- Behavior management
- School district compliance
- Safe driver training
- Adaptable routes
- Student supervision
- Equipment operation
- Student chaperoning
- Emergency procedures
- Drug and alcohol testing
- Crossing guard coordination
- Local traffic laws
- Post-trip inspections
- Child safety awareness
- Route logs
- Vehicle maintenance
- Traffic laws adherence
- DOT regulations
- Lifting up to 50 lbs
- GPS and route planning
- Safe driving practices
- Defensive driving
- Customer-oriented
- License endorsements
- Clean DMV record
- Data confidentiality
- Bus route planning
- Route coordination
- Confidentiality
- Pre-trip inspections
- Dependable and reliable
- Passenger safety management
- Passenger management
- Commercial driving
- Traffic law compliance
- Transporting students
- Strong safety history
Timeline
School Bus Driver
Student Transportation of America, STA
08.2018 - 02.2025
Residential Aide
Great Bay
10.2013 - 01.2019
Customer Service Representative
CenterPoint
09.2006 - 01.2010
High School Diploma -
Noble High
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