Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Ashley Hernandez Garcia

Waco

Summary

Dynamic and customer-focused professional with extensive experience as a Server at Cafe Cappuccino. Proven ability to enhance guest satisfaction through strong multitasking and effective order taking. Recognized for maintaining cleanliness and fostering warm relationships with patrons, ensuring a memorable dining experience in high-volume settings.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Breakfast Hostess

IHOP
12.2024 - Current
  • Welcomed and seated guests, ensuring efficient table turnover and customer satisfaction.
  • Coordinated breakfast service flow, maintaining communication with kitchen staff to streamline operations.
  • Assisted in training new hostesses on restaurant protocols and customer service standards.
  • Managed waitlist effectively, optimizing seating arrangements during peak hours to minimize guest wait times.
  • Stayed current on menu offerings and promotions to knowledgeably answer guest inquiries.

Server

Our Breakfast Place
05.2024 - 10.2024
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with kitchen staff to ensure timely food delivery.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Server

Cafe Cappuccino
08.2022 - 12.2023
  • Provided exceptional customer service in high-volume dining environment.
  • Managed customer orders efficiently using POS system.
  • Assisted in training new staff on menu items and service protocols.
  • Maintained cleanliness and organization of dining area and service stations.
  • Handled cash transactions accurately at the end of each shift.
  • Adapted quickly to changing priorities during peak hours.
  • Resolved customer complaints promptly to enhance satisfaction experience.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Education

Associate of Arts - Psychology

McLennan Community College
Waco, TX
12-2026

Premier High School
Waco, TX
05-2024

Skills

  • Strong multitasking
  • Customer service focus
  • Cleanliness
  • Order taking
  • Food safety awareness
  • Customer service
  • Cleaning and sanitation
  • Effective multitasking

Certification

  • CMA - Certified Medical Assistant

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Breakfast Hostess

IHOP
12.2024 - Current

Server

Our Breakfast Place
05.2024 - 10.2024

Server

Cafe Cappuccino
08.2022 - 12.2023

Associate of Arts - Psychology

McLennan Community College

Premier High School

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