Summary
Overview
Work History
Education
Skills
Languages
Certification
Language
Timeline
Generic

Ashley Hernandez

Bronx

Summary

Dedicated professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Administrative Assistant

Comunilife
New York
04.2025 - Current
  • Organized meetings, including logistics, agendas, and participant communications.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Processed referrals from primary care physicians and specialists as needed.
  • Oversaw collection of admission, billing, and processing documents to meet organizational expectations.

Administrative Assistant to the Director

Bronx Neighborhood Housing Services
Bronx
01.2022 - 03.2025
  • Maintained filing systems for confidential documents and important records.
  • Coordinated schedules and meetings for the Director and senior management team.
  • Supported onboarding processes for new staff by preparing training materials and schedules.
  • Processing invoices and ensuring payments are made in a timely manner.
  • Proofreading documents prior to submission to ensure accuracy of content and formatting.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.

Customer Service Representative (remote)

GoPuff
Philadelphia
08.2021 - 02.2023
  • Trained new staff on customer service protocols and company procedures effectively.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Surpassed sales goals through implementation of successful marketing strategies.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.

Associate

Headway, Citi Field
Queens
05.2019 - 10.2019
  • Trained new associates on operational procedures and customer engagement techniques.
  • Managed multiple tasks simultaneously while maintaining attention to detail.
  • Analyzed financial data to identify trends and areas for improvement.
  • Collaborated with other departments to ensure successful product launches.
  • Provided customer service support for inquiries, complaints, and returns.

Education

Bachelor's Degree - Criminology

John Jay College of Criminal Justice
New York, NY
12.2022

Criminal Justice with a concentration in Criminology

The University of Bridgeport
Bridgeport, CT
12.2020

Regents Diploma -

The Laboratory School of Finance And Technology
Bronx, NY
06.2019

Skills

  • Meeting coordination
  • Document management
  • Scheduling support
  • Invoice processing
  • Spreadsheet creation
  • Customer relationship management
  • Attention to detail

Languages

English, Spanish

Certification

  • Phlebotomy & EKG

Language

Spanish
Professional
English
Professional

Timeline

Administrative Assistant

Comunilife
04.2025 - Current

Administrative Assistant to the Director

Bronx Neighborhood Housing Services
01.2022 - 03.2025

Customer Service Representative (remote)

GoPuff
08.2021 - 02.2023

Associate

Headway, Citi Field
05.2019 - 10.2019

Bachelor's Degree - Criminology

John Jay College of Criminal Justice

Criminal Justice with a concentration in Criminology

The University of Bridgeport

Regents Diploma -

The Laboratory School of Finance And Technology

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