Ashley Hernandez
Wendy's
Raleigh,NC
1
Language
2021
years of professional experience
Dynamic and dependable professional with a strong background in customer service and teamwork, honed at Wendy's. Proven ability to resolve problems efficiently while maintaining a friendly demeanor. Skilled in multitasking and time management, consistently delivering high-quality service and enhancing customer satisfaction in fast-paced environments.
Work History
General Labor/flagging
Wendys Crew
2 Years 4 Months- Operated cash register and drive-thru systems to process customer orders accurately.
- Prepared menu items following food safety, quality, and portioning standards.
- Maintained clean workstations, dining areas, and equipment throughout shifts.
- Restocked ingredients, packaging, and supplies to support smooth service flow.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Housekeeping
- Cleaned guest rooms, bathrooms, and public areas to maintain Aloft Raleigh brand standards.
- Replenished linens, toiletries, and amenities while organizing housekeeping carts for efficient service.
- Changed bed linens and made beds with consistent attention to detail and presentation.
- Sanitized high-touch surfaces and restocked supplies to support guest comfort and safety.
Crew Member
6 Years 2 Months- Prepared fresh pretzels and snacks following store recipes and quality standards.
- Operated cash register and processed customer orders accurately.
- Assisted guests with menu selections and resolved service requests promptly.
- Maintained clean workstations, dining areas, and equipment throughout shift.
Forklift Operator
- Operated forklift to transport pallets, materials, and finished goods across warehouse areas.
- Inspected equipment before use to verify safe operation and report maintenance concerns.
- Loaded and unloaded trailers while following shipping and receiving procedures.
- Staged inventory for order fulfillment using accurate pallet placement and material handling.
- Assisted team members with material movement, pallet wrapping, and dock coordination.
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
Waitress
- Greeted guests promptly and presented menu options with attentive service.
- Took accurate food and beverage orders and relayed requests to kitchen staff.
- Delivered meals and checked table satisfaction throughout dining experience.
- Processed payments, balanced checks, and handled cash register transactions.
Key Holder
- Opened and closed store, securing cash, doors, and alarm systems per daily procedures.
- Supervised cashiers during shifts, ensuring accurate register operations and prompt customer support.
- Resolved customer concerns professionally, maintaining service standards across busy front-end transactions.
- Monitored sales floor conditions, restocking merchandise and correcting displays for availability and presentation.
Flagger
- Controlled traffic flow around work zones using stop/slow signs and clear hand signals.
- Monitored road conditions and alerted crew to approaching vehicles, hazards, and changing traffic patterns.
- Positioned signs, cones, and barriers to support safe lane closures and pedestrian guidance.
- Communicated with drivers and crew members to maintain orderly movement through active job sites.
Education
High School Diploma
Skills
Friendly
positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Time management
Flexible and adaptable
Dependable and responsible
Multitasking
Critical thinking
Decision-making
Quick learner
Active listening
Calm under pressure
Problem resolution
Languages
Spanish
Native or Bilingual
Timeline
Crew Member
Pretzelmaker
09.2020 - 2022Read More
Wendys Crew
Wendy's
05.2018 - 09.2020Read More
General Labor/flagging
HireQuest
2023 - 2026Read More
Housekeeping
Aloft Raleigh
2021 - 2022Read More
Forklift Operator
Surge Staffing
2023 - 2025Read More
Waitress
Habibi Grill & Bakery
2022 - 2024Read More
Key Holder
Little Giant Farmers Market
2022 - 2023Read More
Flagger
Staffzone
2021 - 2023Read More
Wake Technical Community College
High School Diploma
Read More