Summary
Overview
Work History
Education
Skills
Websites
Affiliations
Timeline
AccountManager

Ashley Herrell

Executive Assistant
Fredericksburg,VA

Summary

Driven and resourceful administrative professional with 8+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.

Overview

10
10
years of professional experience
3
3
years of post-secondary education

Work History

Executive Assistant

Revature
Reston, Virginia
06.2021 - Current
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
  • Organized and coordinated conferences and monthly meetings.
  • Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
  • Handled logistics, catering, agendas and travel arrangements for meeting and event planning for all management level employees.
  • Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
  • Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
  • Coordinated events and worked on ad hoc projects.
  • Managed residential rental property and prepared homes for clients prior to arrival.
  • Distributed company-wide announcements, booked conference rooms and coordinated catering for annual staff development forum.
  • Managed and reviewed filing and office systems.
  • Organized and updated schedules for executives.
  • Seamlessly interacted with colleagues to plan and complete special projects.
  • Wrote and enforced administrative procedure plans to reduce errors and prevent process delays.
  • Scheduled appointments and handled calenders for senior leadership.

Office Manager

Revature
Reston, Virginia
01.2020 - 06.2021
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance.
  • Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
  • Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
  • Compared vendor prices and negotiated for optimal savings.
  • Maintained computer and physical filing systems.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Organized spaces, materials and catering support for internal and client-focused meetings.
  • Monitored front areas so that questions could be promptly addressed.
  • Responded to building emergencies and managed repairs.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Plus all the duties mentioned below.

Receptionist

Revature
Reston, Virginia
05.2019 - 12.2019
  • Welcome all associates and anticipate and address all their needs daily
  • Answered central telephone system and directed calls accordingly.
  • Work with building management and office vendors
  • Calendar management of our C-Levels and conference rooms using Google Suite
  • Maintains online file system using Egnyte
  • Assist accounting reconciling monthly corporate credit card charges
  • Monitored and screened visitors to verify accessibility to inter-office personnel using DataWatch
  • Also used Salesforce and Slack products as needed for different job functions.
  • Confirmed appointments, communicated with clients and updated client records.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Oversaw inventory materials monitoring, requisitions and supply re-stocking.
  • Responded to inquiries from callers seeking information.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Coordinated travel accommodations, agenda, and transportation for staff and out-of-town visitors using Egencia
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Receptionist

KForce Government Solutions
Fairfax, Virginia
11.2016 - 04.2019
  • Review operating policies and procedures to determine whether improvements can be made in areas such as workflow, reporting procedures, or expenditures.
  • Work closely with property management company for all building regulations.
  • Update and present Facilities and Operating Procedures to all new hires.
  • Reconciled corporate credit card charges and check request.
  • Coordinate local volunteer opportunities each month.
  • Approved associate time sheets and created/approved expense reports using Deltek.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Answered and quickly redirected large volume of calls on central system.
  • Corresponded with clients through email, telephone or postal mail.
  • Maintained building security by monitoring logbook and issuing visitor badges using Kastle
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Scheduled and confirmed appointments and meetings for 12 senior management team members.
  • Oversaw inventory materials monitoring, requisitions and supply re-stocking.
  • Liaised with vendors, contractors and professional services personnel to properly process orders.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Performed event coordination for parties and gatherings at over 30 locations
  • Assisted in company being awarded Best Workplaces for Commuters in 2018 & 2019.

Receptionist

Sharpline Cuts Barbershop
Ashburn, Virginia
06.2016 - 11.2016
  • Assisted owner with all special request and errands as needed.
  • Confirmed appointments, communicated with clients and updated client records.
  • Restocked and organized merchandise.
  • Operated cash register for cash nd credit card transactions with excellent accuracy levels.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained payroll information by calculating, collecting and entering data
  • Improved page content, keyword relevancy, and branding to achieve search engine optimization goals on social media.
  • Coached 5 new employees on administrative procedures, company policies and performance standards.
  • Completed store opening and closing procedures.
  • Kept in house barbering school in full compliance with established policies, legal requirements and student safety standards.
  • Consulted with clients to assess personal style preferences and unique needs to pair with barber.
  • Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.

Executive Assistant

Spartan Sewer Raider
Bladensburg, Maryland
05.2015 - 06.2016
  • Operate telephone switchboard to answer, screen, or forward calls, providing information, or take messages for the appropriate party
  • Ran errands for Owner and handled daily needs
  • Explained products or services and prices to customers
  • Answered phone for scheduling and customer inquiries
  • Performed various financial activities such as cash handling, deposit preparation, and bank deposits.
  • Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
  • Updated executives on changing business needs by thoroughly documenting internal and client meetings.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Handled logistics and catering for meeting and event planning for President.
  • Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Processed debit and credit card and check payments per completed jobs.
  • Matched purchase orders with invoices and recorded necessary information.
  • Reconciled company bank, credit card and line of credit accounts, investigating and resolving discrepancies to keep accounts audit-ready.
  • Maintained payroll information by calculating, collecting and entering data.
  • Explained services and products to customers in friendly and engaging way.
  • Managed and mentored team of 15 technicians.
  • Organized technicians schedules to boost productivity and reduce cost.
  • Assisted company in winning Best of DC Plumbing Company 2015 & 2016

SR HR Generalist

Michael & Son Services
Alexandria, Virginia
01.2014 - 05.2015
  • Administered background checks, drug testing, and driving record verifications.
  • Hired and trained new HR Director in accordance to company policy.
  • Maintains Human Resource Information System records and compiles reports from database using ADP
  • Travel to other offices as needed for employment concerns.
  • Conducted exit interviews to identify reasons for employee termination.
  • Created recruitment strategies to find best candidates for each opening.
  • Developed strategies to increase employee satisfaction and reduce turnover.
  • Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
  • Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
  • Maintained work structure by updating job requirements and job descriptions for positions.
  • Liaised between management and employees to deliver conflict resolution, alleviate problems and interpret compensation and benefits policies.
  • Prepared monthly termination lists to be added to permanent records.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Organized new employee orientation schedules for new hires bi-weekly.
  • Compiled employee records from individual departments to maintain central files.
  • Helped employees register for benefits programs using online portals.
  • Established and developed 8 strong Human Resources assistants at additional locations by delivering ongoing coaching and motivation and fostering career advancement.
  • Audited health insurance bills and saved company $20,000 in errors.

Executive Assistant

Michael & Son
Alexandria, Virginia
01.2012 - 01.2014
  • Maintained professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks
  • Oversee Installation Crews, to ensure that they were meeting company standards
  • Answered any questions regarding the company and our services
  • Maintained Division Manager's calendar and made travel arrangements
  • Screened calls and emails and initiated actions to respond or direct messages for Division Service manager.
  • Produced accurate office files, updated spreadsheets to boost team productivity.
  • Managed office by ordering office supplies and maintaining office equipment.
  • Organized new office and designed systems to maximize administrative operations.
  • Managed invoicing process for check requests, credit card requests, expense reports and travel and mileage forms.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Increased services area to include 5 additional stores.
  • Grew sales and boosted profits $10,000 the first year and $15,000 the second year.
  • Explained services and products to customers in friendly and engaging way.
  • Monitored employee performance and enacted improvement plans, coordinated disciplinary actions or provided rewards.
  • Managed and mentored team of 3 assistance and 13 technicians.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Maintained computer and physical filing systems.
  • Requested various permits through local municipal for such things as gas, electrical, etc.

Call Center Representative

Michael & Son
Alexandria, Virginia
07.2011 - 01.2012
  • Addressed customer service inquires in a timely and accurate fashion by delivering prepared sales talk from scripts describing products or services
  • Give accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints
  • Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
  • Referred unresolved customer grievances to designated departments for further investigation
  • Determined charges for services requested, collected deposits or payments, or arranged for billing
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Assisted over 100 customers daily by answering questions, responding to inquiries and handling telephone requests.
  • Consistently maintained 95% customer service satisfaction ratings and closing.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Cross-trained and backed up dispatch department.
  • Trained 50 new call center representatives regarding company operations, policies and services in a classroom style setting.

Education

Bachelor’s - Forensic Psychology

Florida Institute of Technology-Melbourne
Melbourne, FL

BBA - Human Resrouces

DeVry University
Manassas, Virginia
01.2010 - 01.2011

BBA - General Business

ECPI University
Manassas, VA
01.2012 - 01.2014

Skills

Correspondence distribution

undefined

Affiliations

  • American Society of Safety Professionals

Timeline

Executive Assistant

Revature
06.2021 - Current

Office Manager

Revature
01.2020 - 06.2021

Receptionist

Revature
05.2019 - 12.2019

Receptionist

KForce Government Solutions
11.2016 - 04.2019

Receptionist

Sharpline Cuts Barbershop
06.2016 - 11.2016

Executive Assistant

Spartan Sewer Raider
05.2015 - 06.2016

SR HR Generalist

Michael & Son Services
01.2014 - 05.2015

BBA - General Business

ECPI University
01.2012 - 01.2014

Executive Assistant

Michael & Son
01.2012 - 01.2014

Call Center Representative

Michael & Son
07.2011 - 01.2012

BBA - Human Resrouces

DeVry University
01.2010 - 01.2011

Bachelor’s - Forensic Psychology

Florida Institute of Technology-Melbourne

Similar Profiles

CREATE PROFILE
Ashley HerrellExecutive Assistant