Ashley Herrell
Executive Assistant
Fredericksburg,VA
Summary
Driven and resourceful administrative professional with 8+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Executive Assistant
Revature
Reston, Virginia
06.2021 - Current
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Organized and coordinated conferences and monthly meetings.
- Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for all management level employees.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- Coordinated events and worked on ad hoc projects.
- Managed residential rental property and prepared homes for clients prior to arrival.
- Distributed company-wide announcements, booked conference rooms and coordinated catering for annual staff development forum.
- Managed and reviewed filing and office systems.
- Organized and updated schedules for executives.
- Seamlessly interacted with colleagues to plan and complete special projects.
- Wrote and enforced administrative procedure plans to reduce errors and prevent process delays.
- Scheduled appointments and handled calenders for senior leadership.
Office Manager
Revature
Reston, Virginia
01.2020 - 06.2021
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
- Compared vendor prices and negotiated for optimal savings.
- Maintained computer and physical filing systems.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Monitored front areas so that questions could be promptly addressed.
- Responded to building emergencies and managed repairs.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Plus all the duties mentioned below.
Receptionist
Revature
Reston, Virginia
05.2019 - 12.2019
- Welcome all associates and anticipate and address all their needs daily
- Answered central telephone system and directed calls accordingly.
- Work with building management and office vendors
- Calendar management of our C-Levels and conference rooms using Google Suite
- Maintains online file system using Egnyte
- Assist accounting reconciling monthly corporate credit card charges
- Monitored and screened visitors to verify accessibility to inter-office personnel using DataWatch
- Also used Salesforce and Slack products as needed for different job functions.
- Confirmed appointments, communicated with clients and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Oversaw inventory materials monitoring, requisitions and supply re-stocking.
- Responded to inquiries from callers seeking information.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Kept reception area clean and neat to give visitors positive first impression.
- Coordinated travel accommodations, agenda, and transportation for staff and out-of-town visitors using Egencia
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Receptionist
KForce Government Solutions
Fairfax, Virginia
11.2016 - 04.2019
- Review operating policies and procedures to determine whether improvements can be made in areas such as workflow, reporting procedures, or expenditures.
- Work closely with property management company for all building regulations.
- Update and present Facilities and Operating Procedures to all new hires.
- Reconciled corporate credit card charges and check request.
- Coordinate local volunteer opportunities each month.
- Approved associate time sheets and created/approved expense reports using Deltek.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Answered and quickly redirected large volume of calls on central system.
- Corresponded with clients through email, telephone or postal mail.
- Maintained building security by monitoring logbook and issuing visitor badges using Kastle
- Provided clerical support to company employees by copying, faxing and filing documents.
- Scheduled and confirmed appointments and meetings for 12 senior management team members.
- Oversaw inventory materials monitoring, requisitions and supply re-stocking.
- Liaised with vendors, contractors and professional services personnel to properly process orders.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Performed event coordination for parties and gatherings at over 30 locations
- Assisted in company being awarded Best Workplaces for Commuters in 2018 & 2019.
Receptionist
Sharpline Cuts Barbershop
Ashburn, Virginia
06.2016 - 11.2016
- Assisted owner with all special request and errands as needed.
- Confirmed appointments, communicated with clients and updated client records.
- Restocked and organized merchandise.
- Operated cash register for cash nd credit card transactions with excellent accuracy levels.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained payroll information by calculating, collecting and entering data
- Improved page content, keyword relevancy, and branding to achieve search engine optimization goals on social media.
- Coached 5 new employees on administrative procedures, company policies and performance standards.
- Completed store opening and closing procedures.
- Kept in house barbering school in full compliance with established policies, legal requirements and student safety standards.
- Consulted with clients to assess personal style preferences and unique needs to pair with barber.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Executive Assistant
Spartan Sewer Raider
Bladensburg, Maryland
05.2015 - 06.2016
- Operate telephone switchboard to answer, screen, or forward calls, providing information, or take messages for the appropriate party
- Ran errands for Owner and handled daily needs
- Explained products or services and prices to customers
- Answered phone for scheduling and customer inquiries
- Performed various financial activities such as cash handling, deposit preparation, and bank deposits.
- Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
- Updated executives on changing business needs by thoroughly documenting internal and client meetings.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled logistics and catering for meeting and event planning for President.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Resolved concerns with products or services to help with retention and drive sales.
- Processed debit and credit card and check payments per completed jobs.
- Matched purchase orders with invoices and recorded necessary information.
- Reconciled company bank, credit card and line of credit accounts, investigating and resolving discrepancies to keep accounts audit-ready.
- Maintained payroll information by calculating, collecting and entering data.
- Explained services and products to customers in friendly and engaging way.
- Managed and mentored team of 15 technicians.
- Organized technicians schedules to boost productivity and reduce cost.
- Assisted company in winning Best of DC Plumbing Company 2015 & 2016
SR HR Generalist
Michael & Son Services
Alexandria, Virginia
01.2014 - 05.2015
- Administered background checks, drug testing, and driving record verifications.
- Hired and trained new HR Director in accordance to company policy.
- Maintains Human Resource Information System records and compiles reports from database using ADP
- Travel to other offices as needed for employment concerns.
- Conducted exit interviews to identify reasons for employee termination.
- Created recruitment strategies to find best candidates for each opening.
- Developed strategies to increase employee satisfaction and reduce turnover.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Maintained work structure by updating job requirements and job descriptions for positions.
- Liaised between management and employees to deliver conflict resolution, alleviate problems and interpret compensation and benefits policies.
- Prepared monthly termination lists to be added to permanent records.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Organized new employee orientation schedules for new hires bi-weekly.
- Compiled employee records from individual departments to maintain central files.
- Helped employees register for benefits programs using online portals.
- Established and developed 8 strong Human Resources assistants at additional locations by delivering ongoing coaching and motivation and fostering career advancement.
- Audited health insurance bills and saved company $20,000 in errors.
Executive Assistant
Michael & Son
Alexandria, Virginia
01.2012 - 01.2014
- Maintained professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks
- Oversee Installation Crews, to ensure that they were meeting company standards
- Answered any questions regarding the company and our services
- Maintained Division Manager's calendar and made travel arrangements
- Screened calls and emails and initiated actions to respond or direct messages for Division Service manager.
- Produced accurate office files, updated spreadsheets to boost team productivity.
- Managed office by ordering office supplies and maintaining office equipment.
- Organized new office and designed systems to maximize administrative operations.
- Managed invoicing process for check requests, credit card requests, expense reports and travel and mileage forms.
- Helped customers locate products and checked store system for merchandise at other sites.
- Increased services area to include 5 additional stores.
- Grew sales and boosted profits $10,000 the first year and $15,000 the second year.
- Explained services and products to customers in friendly and engaging way.
- Monitored employee performance and enacted improvement plans, coordinated disciplinary actions or provided rewards.
- Managed and mentored team of 3 assistance and 13 technicians.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Maintained computer and physical filing systems.
- Requested various permits through local municipal for such things as gas, electrical, etc.
Call Center Representative
Michael & Son
Alexandria, Virginia
07.2011 - 01.2012
- Addressed customer service inquires in a timely and accurate fashion by delivering prepared sales talk from scripts describing products or services
- Give accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints
- Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Referred unresolved customer grievances to designated departments for further investigation
- Determined charges for services requested, collected deposits or payments, or arranged for billing
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Assisted over 100 customers daily by answering questions, responding to inquiries and handling telephone requests.
- Consistently maintained 95% customer service satisfaction ratings and closing.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Cross-trained and backed up dispatch department.
- Trained 50 new call center representatives regarding company operations, policies and services in a classroom style setting.
Education
Bachelor’s - Forensic Psychology
Florida Institute of Technology-Melbourne
Melbourne, FLBBA - Human Resrouces
DeVry University
Manassas, Virginia 01.2010 - 01.2011
BBA - General Business
ECPI University
Manassas, VA 01.2012 - 01.2014
Skills
Correspondence distribution
Documentation and reporting
Professional demeanor
Travel planning
Customer/Client relations
Office management
Organization skills
Administrative support
Affiliations
- American Society of Safety Professionals
Timeline
Executive Assistant
Revature
06.2021 - Current
Office Manager
Revature
01.2020 - 06.2021
Receptionist
Revature
05.2019 - 12.2019
Receptionist
KForce Government Solutions
11.2016 - 04.2019
Receptionist
Sharpline Cuts Barbershop
06.2016 - 11.2016
Executive Assistant
Spartan Sewer Raider
05.2015 - 06.2016
SR HR Generalist
Michael & Son Services
01.2014 - 05.2015
BBA - General Business
ECPI University
01.2012 - 01.2014
Executive Assistant
Michael & Son
01.2012 - 01.2014
Call Center Representative
Michael & Son
07.2011 - 01.2012
BBA - Human Resrouces
DeVry University
01.2010 - 01.2011
Bachelor’s - Forensic Psychology
Florida Institute of Technology-Melbourne