Ashley Herrera
Norwalk,CA
Summary
Dynamic and results-driven professional with a proven track record at Norm Reeves Superstores, excelling in customer service and CRM software optimization. Skilled in active listening and teamwork, I significantly contributed to revenue growth and efficiency improvements. My ability to multitask and self-motivate ensures peak performance and client satisfaction.
Overview
3
3
years of professional experience
Work History
BDC Representative
Norm Reeves Superstores
01.2023 - Current
- Provided exceptional customer service through active listening, empathetic responses, and timely problem resolution.
- Optimized CRM system usage for efficient tracking of leads, prospects, and client communication history.
- Contributed to dealership revenue by upselling additional products or services during the sales process.
- Boosted sales with proactive follow-up calls and consistent communication with potential clients.
- Streamlined appointment scheduling for increased efficiency and improved customer experience.
- Facilitated seamless hand-offs between departments by effectively communicating client needs and expectations.
Food Runner
BJ's Restaurant & Brewhouse
04.2022 - 01.2023
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
- Acted as a liaison between the kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.
- Supported efficient restaurant operations by consistently restocking supplies as needed throughout shifts.
- Greeted customers and provided outstanding customer service.
Host
BJ's Restaurant & Brewhouse
10.2021 - 04.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
High School Diploma -
Downey High
Downey, CA06-2020
Skills
- CRM software
- Goal oriented
- Performance tracking
- Appointment setting
- Active listening
- Cold calling
- Teamwork and collaboration
- Multitasking Abilities
- Self motivation
Languages
Spanish
Native or Bilingual
Timeline
BDC Representative
Norm Reeves Superstores
01.2023 - Current
Food Runner
BJ's Restaurant & Brewhouse
04.2022 - 01.2023
Host
BJ's Restaurant & Brewhouse
10.2021 - 04.2022
High School Diploma -
Downey High
Similar Profiles
Ivan WilliamsIvan Williams
Car Salesperson at Cowboy Toyota / Norm Reeves ToyotaCar Salesperson at Cowboy Toyota / Norm Reeves Toyota
Toni ValenciaToni Valencia
BDC Lead at Norm Reeves Super StoresBDC Lead at Norm Reeves Super Stores
Raylene HermosilloRaylene Hermosillo
Administrative Assistant at Norm Reeves Ford LincolnAdministrative Assistant at Norm Reeves Ford Lincoln