Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley Hertzel

Fishkill,NY

Summary

Administrative professional with a proven track record in operations management and compliance monitoring. Enhanced team productivity through effective training and streamlined processes, while fostering strong interdepartmental and external communication. Skilled in project management and problem-solving, successfully implemented a records management system to ensure regulatory adherence.

Overview

12
12
years of professional experience

Work History

Pathology Administrative Supervisor

OptumHealth
09.2018 - 03.2025
  • Trained new employees on company policies, procedures, software applications.
  • Handled sensitive information with discretion by maintaining confidentiality in accordance with company guidelines.
  • Provided support during periods of high workload by stepping in to assist with various administrative tasks as needed.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Improved communication between departments with the implementation of efficient information-sharing tools and strategies.
  • Managed a team of office staff, providing training and support to ensure smooth daily operations.
  • Streamlined administrative processes by implementing new organizational systems, increasing efficiency and productivity.
  • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement, or address productivity concerns.
  • Implemented a comprehensive records management system, maintaining accurate documentation while ensuring compliance with regulatory requirements.
  • Served as the main point of contact for external partners, establishing strong relationships built on professionalism and reliability.
  • Developed policies and procedures for office operations, resulting in consistent practices across all teams.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs.

Pathology Coordinator

OptumHealth
12.2012 - 09.2018
  • Managed inventory levels for lab supplies, optimizing usage while minimizing waste.
  • Assisted in the development of standard operating procedures for both routine and specialized pathology tests.
  • Fostered a positive working environment that encouraged team members to collaborate effectively on complex cases.
  • Acted as a liaison between the pathology department and other medical teams, facilitating communication and collaboration to optimize patient care.
  • Reduced turnaround time for test results by implementing a more organized and automated workflow.
  • Established strong relationships with external vendors, ensuring timely delivery of supplies and equipment to support the department''s needs.
  • Improved communication between medical staff and laboratory personnel, facilitating accurate and timely diagnoses.
  • Communicated with patients, ensuring that medical information was kept private.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.

Education

Bachelor of Arts - History

SUNY College At Oswego
Oswego, NY
05-2011

Skills

  • Deadline oriented
  • Compliance monitoring
  • Office management
  • Operations management
  • Training and coaching
  • Policy and procedure modification
  • Customer service
  • Multitasking and organization

Timeline

Pathology Administrative Supervisor

OptumHealth
09.2018 - 03.2025

Pathology Coordinator

OptumHealth
12.2012 - 09.2018

Bachelor of Arts - History

SUNY College At Oswego

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