Ashley Hess
Kittery,ME
Summary
Results-driven service professional prepared to excel in coordinating and optimizing service operations. Experienced in managing schedules, handling customer inquiries, and ensuring seamless communication between teams. Strong focus on collaboration, adaptability, and achieving goals. Skilled in problem-solving, multitasking, and maintaining high standards in fast-paced environment. Known for reliability and ability to thrive under changing needs.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
Dominion Care
11.2021 - 11.2023
- Maintained 30+ confidential files and sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
- Assisted in data collection and analysis, contributing to the ongoing evaluation of client progress.
- Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.
- Worked as part of collaborative team to address changing needs of children and families.
- Developed strong rapport with clients and their families, fostering trust and open communication throughout the therapeutic process.
Direct Support Professional
LINX
11.2018 - 08.2019
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
- Transported clients to medical and dental appointments to provide support.
- Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
- Advocated for clients'' rights within the broader community, raising awareness about issues affecting those with disabilities.
Business Development Representative
Pioneer Chevrolet
11.2016 - 08.2018
- Increased client base by identifying potential customers and initiating strategic outreach.
- Consistently met or exceeded sales targets, contributing significantly to the overall success of the team.
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Developed business pipeline using cold and warm techniques.
- Brought in new accounts through successful networking strategies and promotional approaches.
- Refined sales pitch techniques based on ongoing evaluation of results, continuously adapting and improving for optimal outcomes.
- Trained and mentored junior sales representatives, fostering a supportive team environment and facilitating professional growth.
- Utilized social media platforms as an additional channel for networking and prospecting purposes, expanding the company''s reach within target markets.
Direct Care Staff Member
PAIS Inc.
06.2015 - 11.2016
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced patient well-being by providing compassionate and attentive care in daily routines.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Assisted with personal hygiene tasks for improved health and dignity of patients.
- Supported patients with mobility challenges, utilizing proper techniques to prevent injury and promote independence.
- Helped clients manage money, pay bills, and shop for groceries or personal items.
- Provided medication management, ensuring accurate administration and adherence to prescribed schedules.
- Safeguarded patients by closely monitoring their behavior and intervening during crises when necessary.
- Utilized crisis intervention techniques effectively during emergencies, ensuring safety of both patients and staff members involved.
- Remained alert to problems or health issues of clients and competently responded.
- Established strong rapport with patients, fostering trust and open communication for better understanding of individual needs.
- Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
- Kept clients engaged in social networks and communities for personal health and growth.
- Assisted families in navigating resources available for the continued care of their loved ones outside the facility setting.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Education
Bachelor of Science - Social Work
Grand Canyon University
Phoenix, AZ06.2026
Associate of Arts - Digital Media
Washington State Community College
Marietta, OH05.2014
High School Diploma -
Canyon Springs High School
Las Vegas, NV06.2011
Skills
- Customer Service
- Data Entry
- File Organization
- Customer and client relations
- Strong Problem Solver
- Autism Spectrum Disorder Knowledge
- Behavioral Management
- Client Support
- Care plan assessment
- Charting and documentation
Timeline
Administrative Assistant
Dominion Care
11.2021 - 11.2023
Direct Support Professional
LINX
11.2018 - 08.2019
Business Development Representative
Pioneer Chevrolet
11.2016 - 08.2018
Direct Care Staff Member
PAIS Inc.
06.2015 - 11.2016
Bachelor of Science - Social Work
Grand Canyon University
Associate of Arts - Digital Media
Washington State Community College
High School Diploma -
Canyon Springs High School
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