Account Manager
Cynthia's Manhattan Limousine
6 2014 - Current
- Generate customized quotes and logistics based on clients' specific needs and requests
- Execute high sales conversions by proposing creative solutions and tailoring event details for new and existing clients
- Educate clients on new markets and services offered to increase revenue
- Anticipate client needs to recommend/provide services which exceed expectations
- Communicate with all clients and affiliates to ensure their needs and requests are understood and fulfilled correctly
- Keep meticulous notes on client preferences
- Train and develop new hires in products, selling techniques and company procedures
- Introduce higher standards for customer service and increase efficiency by streamlining operations
- Vet affiliates in other markets to represent our company and brand to further expand our services
- Verify all trip details with clients and chauffeurs for accuracy
- Ensure chauffeurs have all materials needed to exceed client satisfaction, including specially requested items
- Follow up on client experience to maintain and improve their experience and satisfaction
- Process payments and invoice clients per account terms
- Address service inquiries in a timely manner
