Ashley Hetrick
New Port Richey,FL
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
18
18
years of professional experience
Work History
Remote Customer Service
Home Shopping Network
St. Petersburg , FL
06.2020 - Current
- https://careers.qurateretailgroup.com/hsn/?multi_select1=HSN
Jun 2020 - Present - Greeted customers, answered inquiries and provided information on products or services.
- Assisted in training new employees on sales techniques and customer service policies.
- Developed and maintained an efficient system for tracking inventory, ordering supplies and monitoring customer service levels.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Resolved customer issues in a timely manner with excellent customer service skills.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed and delivered presentations on topics such as leadership, team building, communication skills, and customer service.
- Provided exceptional customer service to customers with inquiries, complaints and requests.
- Provided remote assistance to customers via phone or online chat services.
- Assisted in training new Customer Service Agents on proper procedures and protocols.
Customer Service Agent - Call Center
Dial America
New Port Richey
03.2020 - 06.2020
- Made renewal calls to current Sirus XM customers approaching the end of their subscription period
- Developed and implemented multiple service packages while prioritizing customer satisfaction
- Handled DNCs and disclosures efficiently.
Lead assistant manager
Speedway LLC
09.2014 - 04.2019
- As an assistant, .
- While maintaining a professional attitude in the face of adversity.
- I handled cash and lottery on a daily basis to ensure there was no theft.
- Settled all daily accounts and entered invoices while managing the store.
- Ensured that all safety regulations were followed at all times.
- Enforced disciplinary actions when necessary according to company guidelines.
- Identified areas of improvement within the store operations and took appropriate action to rectify them.
- Handled cash transactions accurately while ensuring proper security protocols were followed.
- Provided guidance and support to subordinate staff members on a daily basis.
- Managed inventory levels by conducting regular stock counts and ordering supplies when necessary.
- Delegated work to staff, setting priorities and goals.
- Reviewed completed work to verify consistency, quality, and conformance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained a high level of professionalism when dealing with difficult customers.
- Identified opportunities for upselling additional products or services based on customer needs.
- Developed positive relationships with customers through friendly interactions.
Shift lead
McDonalds
06.2009 - 01.2015
- Manage 50 employees' schedules, maintain inventory levels, and resolve customer complaints.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Provided guidance and support to other team members as needed.
- Enforced store policies regarding returns, exchanges, refunds, discounts.
- Responded to customer inquiries and complaints in a professional manner.
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
- Assisted in the training of new employees.
- Performed administrative tasks including filing documents, data entry.
- Created weekly staff schedules to ensure adequate coverage.
- Identified opportunities for operational improvements and communicated them to management.
- Ensured that all safety protocols were followed at all times.
- Handled cash register transactions accurately while providing excellent customer service.
- Utilized problem solving skills to resolve conflicts between customers and employees.
- Conducted regular inventory checks to maintain accurate stock levels.
- Supervised staff during shift changes and ensured transition went smoothly.
Inventory Auditor
Rgis
07.2006 - 01.2009
- Enter the stores and count all merchandise.
- Entered information into a handheld device
- Ensured that all transactions are correctly recorded in the system in accordance with company policies and procedures.
- Conducted physical inventories of products and materials, ensuring accuracy and completeness of the count.
- Verified inventory records against actual stock on hand, reconciling discrepancies in a timely manner.
Education
High School Diploma -
Hudson High School
Hudson, FL04-2006
Skills
- Remote Technical Assistance
- Customer service expertise
- Customer care
- Customer Transactions
- Handling Difficult Customers
- Remote assistance
- Customer service background
- Reporting service information
- Customer service excellence
- Providing customer support
- Understanding of customers' needs
- Outstanding customer service
References
References available upon request.
Timeline
Remote Customer Service
Home Shopping Network
06.2020 - Current
Customer Service Agent - Call Center
Dial America
03.2020 - 06.2020
Lead assistant manager
Speedway LLC
09.2014 - 04.2019
Shift lead
McDonalds
06.2009 - 01.2015
Inventory Auditor
Rgis
07.2006 - 01.2009
High School Diploma -
Hudson High School
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