Summary
Overview
Work History
Education
Skills
Timeline
AccountManager

ASHLEY HETTRICH

Boston,MA

Summary

Highly motivated, passionate, bold, and loyal professional with a proven track record in fostering client relationships, driving revenue growth, and managing complex accounts. Known for problem-solving, adaptability, and consistently delivering results.

Overview

4
4
years of professional experience

Work History

Account Manager

Insight Global
09.2023 - Current
  • Client Relationship Management: Cultivate and maintain strong customer relationships, ensuring high satisfaction and driving business growth within Staffing and Professional Services.
  • Business Development: Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Full-Cycle Sales: Manage the entire sales process from lead generation and client meetings to candidate placement, onboarding, retention, client satisfaction, and ongoing
    partnership.
  • Onboarding Management: Oversee the onboarding process for candidates, including drafting and editing Statements of Work (SOWs), rate letters, and approval documents;
    conduct background checks and facilitate communication with all involved parties.
  • Performance Tracking: Utilize internal CRM tools to monitor and achieve sales goals and KPIs, consistently exceeding targets (100 cold calls daily, 150 calls made per day; 10 meetings scheduled weekly, with 12+ on the calendar).
  • Recruitment and Sourcing: Conduct full screening processes to match candidates with client needs, ensuring the best fit for each position.
  • Candidate Management: Provide comprehensive support to candidates throughout their contracts, addressing payroll, job descriptions, and other needs.
  • Recruiter Training: Interview new hires, train, and provide feedback to support their development and preparation for promotion (focusing on presentation skills, problem
    solving, direct communication, and the sales process).

Bartender & Waitress

Ember Wood Fired Grill
05.2023 - 09.2023
  • Served high customer volumes during the summer months for special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Assisted with staff training, offer support during peak hours, and pick up shifts when low in staff on the weekends in the summer.

Server

Wayside Inn
06.2021 - 12.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.

Digital Marketing Intern

Connexion Systems & Engineering
06.2021 - 09.2021
  • Enhanced customer retention rates, managing a consistent content calendar for blog posts and social media updates.
  • Updated the outdated website with various edits to industry trends, blog postings, graphics, and helping to remain competitive in their market segment prior to the launch of the new website

Education

Marketing & Finance major

University of New Hampshire
Durham, NH
05.2023

Skills

  • Microsoft Office (Excel, PowerPoint, Word)
  • Relationship building
  • Schedule management
  • Account management
  • Customer service
  • Teamwork and collaboration
  • Client relations

Timeline

Account Manager

Insight Global
09.2023 - Current

Bartender & Waitress

Ember Wood Fired Grill
05.2023 - 09.2023

Server

Wayside Inn
06.2021 - 12.2023

Digital Marketing Intern

Connexion Systems & Engineering
06.2021 - 09.2021

Marketing & Finance major

University of New Hampshire

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ASHLEY HETTRICH