Ashley Hicks
Lakeland,Florida
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Claims Specialist
Government Employees Insurance Company
02.2022 - Current
- Investigate and resolve coverage conditions on claims as needed and resolve liability for all parties with interest in an ongoing claim.
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Responds to attorney Letters of Representation and conduct recorded interviews in professional manner.
- Negotiated and Settled Bodily injury claims.
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
Automotive Detail Technician
Manheim Auto Auction
07.2019 - 02.2022
- Worked successfully with diverse group of coworkers to accomplish goals and deadlines as well as worked independently as needed.
- Distinguished as a reliable team player who consistently completed assigned tasks on time without compromising quality standards.
- Contributed to a safer working environment by maintaining cleanliness and organization within the detail bay.
- Prioritized safety measures while handling chemicals and operating machinery, reducing workplace accidents and injuries.
- Upheld company reputation through diligent adherence to established policies regarding vehicle care, customer service, and workplace conduct.
Assistant Manager
Sunshine Pressure Cleaning inc.
01.2014 - 06.2018
- Organized paperwork and shift coverage to meet expected business demands.
- Completed inventory audits to identify losses and project demand.
- Planned and prepared workflow paperwork, delegating tasks for two-member teams.
- Enhanced sales by making quality control calls to ensure customer satisfaction and obtain job site information prior to team dispatch.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Education
High School Diploma -
McGavock High School
Nashville, TN05.2004
Skills
- Microsoft Office: Word, PowerPoint, Outlook, Excel
- Claims Processing
- Claims Processing
- Time Management
- Critical Thinking
- Customer Service
- Attention to Detail
- Teamwork and Collaboration
- Problem-Solving
- Documentation skills
- Data Entry
- Multitasking Abilities
Accomplishments
Ranked in the top 25 performers country wide 2024
Hobbies and Interests
- Volunteer frequently for work related activities.
- Exercising and Healthcare
- Local Community Marathons
- Hiking and Travel
hiking and community service
I like to walk and hike on my days off, any new trail is a good trail to take! I am a big advocate for community out reach programs that build public images. I enjoy volunteer work and have done work for previous employers in the past from planting trees to running marathons, I enjoy getting involved and making connections.
Timeline
Claims Specialist
Government Employees Insurance Company
02.2022 - Current
Automotive Detail Technician
Manheim Auto Auction
07.2019 - 02.2022
Assistant Manager
Sunshine Pressure Cleaning inc.
01.2014 - 06.2018
High School Diploma -
McGavock High School
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