Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ashley Hicks

Arnoldsburg,WV

Summary

Driven professional with a strong background in operational efficiency and team leadership, notably at WVDOH. Excelled in heavy equipment operation and organizational abilities, enhancing team productivity and safety. Proven track record in emergency response and snow removal, achieving significant improvements in operational workflows. Demonstrates exceptional problem-solving skills and a commitment to excellence. Offers strong commitment to providing exceptional patient care. Works well in fast-paced environments managing multiple tasks and providing timely treatments and support. Possesses solid understanding of nursing principles, patient advocacy and evidence-based practices. Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions. Outgoing child caregiver with experience caring for children while providing encouragement and kindness. Expert at guiding playtime, leading exercise activities, and teaching rules. Creative planner with gift for keeping children engaged long-term with fun activities.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Transportation Worker 2

WVDOH
08.2019 - Current
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Maintained work areas by cleaning and straightening for maximum productivity and safety.
  • Followed instructions and procedures to complete assigned tasks.
  • Cleaned and straightened work areas to maximize productivity and safety.
  • Worked fast to complete tasks and meet daily deadlines.
  • Reported defective products or machinery to supervisor.
  • Contributed to team success by completing jobs quickly and accurately.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Maintained productive, efficient approach to all tasks.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Learned all required tasks quickly to maximize performance.
  • Developed strong cooperative relationships with coworkers and managers.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Worked outside in all weather conditions.
  • Provided on-the-job training to newly hired workers and team members.
  • Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
  • Maintained organized work area by cleaning and removing hazards.
  • Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
  • Performed general equipment maintenance and repair to minimize downtime.
  • Prepared reports and technical documentation of day-to-day production processes.
  • Trained new production staff members on safe and efficient production procedures and proper machine operations.
  • Inspected products and machines to maintain quality and efficiency.
  • Organized and prepared workstations and materials needed for operations to maximize productivity.
  • Calibrated machines to maintain required productivity levels and adherence to quality standards.
  • Investigated processing errors and malfunctions, resolving issues with minor machine repairs.
  • Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Leveraged snow removal equipment to plow streets and parking lots.
  • Interpreted forecasted snow conditions to prepare for snow removal.
  • Completed prompt snow removal process during and after weather events.
  • Performed snow removal tasks during winter months by shoveling, plowing and sanding.
  • Performed janitorial tasks such as dusting, spot cleaning and trash removal and disposal.
  • Supervised debris removal processes based on seasonal conditions.
  • Operated snow plow for West Virginia government to support safe travel for local citizens.
  • Operated snow plows to clear streets of accumulated snow.
  • Assisted with removal of hazardous trees, safely cutting limbs and removing trunks.
  • Assisted with removal of frozen precipitation from public roads.
  • Responded to emergency calls to remove damaged limbs and trees during wind and snow storms, collaborating with power crews to restore electrical services where necessary.
  • Applied salt or chemical solutions to surfaces as preventive measure against snow and ice buildup.
  • Withstood temperature extremes to perform job in very cold, icy and snowy weather.
  • Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
  • Removed debris and snow and kept roadways and parking lots clear.
  • Helped keep city running smoothly in winter with prompt snow and ice removal.

Department Lead

Kohls Department Store
06.2014 - 12.2017
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Communicated with managers of other departments to maintain transparency.
  • Monitored customers and employees to evaluate loss prevention risks, performance and customer service.
  • Set up displays and trained employees on current promotions.
  • Oversaw efficient inventory stocking and supply rotation.
  • Gathered, organized and input information into digital database.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Maintained database systems to track and analyze operational data.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Collected, arranged, and input information into database system.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Greeted customers and provided outstanding customer service.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Recommended complementary purchases to customers, increasing revenue.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Managed efficient cash register operations.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Prioritized helping customers over completing other routine tasks in store.
  • Used in-store system to locate inventory and place special orders for customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.

In Home Babysitter

WV Childcare
05.2015 - 08.2015
  • Reviewed and followed parent directions for children's care.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Communicated positively with children and guardians.
  • Played games, worked on puzzles, and read books to young children.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Prepared healthy, age-appropriate snacks and meals.
  • Planned fun outings and educational activities to keep children entertained.
  • Reassured children when upset providing emotional support and stability.
  • Administered medications by following strict instructions from parents.
  • Communicated with parents regarding children's progress and development, raising any issues.
  • Developed games and activities using arts and crafts to support learning and verbal skills.
  • Taught children basic life skills, manners and personal hygiene.
  • Supervised children on playground to help develop physical and social skills.

Pharmacy Technician

Rite Aide Pharmacy
01.2007 - 03.2012
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Counted and labeled prescriptions with correct item and quantity.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Entered and processed patients' prescriptions into internal system.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Collected co-payments or full payments from customers.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted, measured and compounded medications following standard procedures.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Liaised with other pharmacies to eliminate issues related to product expiration.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Resolved third-party billing, computer system and customer service issues.
  • Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
  • Managed opening and closing duties for pharmacy.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.

Certified Nursing Assistant

Minnie Hamilton Health System
06.2005 - 01.2006
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Prevented cross-contamination by cleaning and sterilizing equipment.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.

Education

No Degree - Early Childhood Special Education

West Virginia University At Parkersburg
Parkersburg, WV

Early Childhood Special Education

American National University - Salem
Salem, VA
06.2019

Licensed Practical Nurse - Licensed Practical Nurse

Roane-Jackson Technical Center
Leroy, WV
06.2007

High School Diploma -

Calhoun Middle/High School
Millstone, WV
06.2005

Skills

    • Organizational abilities
    • Insurance Billing
    • Power tool proficiency
    • Heavy Equipment Operation
    • Emergency response
    • Inpatient records coding
      • Snow Removal
      • First Aid Training
      • Vital signs monitoring
      • Prescription Filling
      • Drug Inventory Control
      • Patient confidentiality

Certification

  • CCS - Certified Coding Specialist

Timeline

Transportation Worker 2

WVDOH
08.2019 - Current

In Home Babysitter

WV Childcare
05.2015 - 08.2015

Department Lead

Kohls Department Store
06.2014 - 12.2017

Pharmacy Technician

Rite Aide Pharmacy
01.2007 - 03.2012

Certified Nursing Assistant

Minnie Hamilton Health System
06.2005 - 01.2006

No Degree - Early Childhood Special Education

West Virginia University At Parkersburg

Early Childhood Special Education

American National University - Salem

Licensed Practical Nurse - Licensed Practical Nurse

Roane-Jackson Technical Center

High School Diploma -

Calhoun Middle/High School

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Ashley Hicks