Summary
Overview
Work History
Education
Skills
Leadership Specific Skills
Communication Specific Skills
Professional Growth And Interests
Timeline
Generic

Ashley Hicks

Aurora

Summary

Motivated professional with a proven record of reliability and team leadership. Demonstrates strong organizational skills and effective communication across all levels. Committed to ongoing education and proficient in Office 365 applications, with adaptability to company-specific software. Delivers motivation and support through exemplary leadership.

Overview

10
10
years of professional experience

Work History

Personal Shopper

Sam's Club
02.2025 - Current
  • Developed relationships with loyal shoppers by providing personalized shopping experiences.
  • Collaborated with store management team to ensure appropriate inventory levels were maintained.
  • Updated item descriptions in computer system for accurate tracking of stock levels.
  • Maintained a high level of customer service while ensuring customer satisfaction.
  • Assisted customers in selecting items that met their individual needs and preferences.
  • Tracked customer feedback through surveys or other methods in order to improve services offered.
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
  • Satisfied customers with quick, accurate service under tight deadlines.

Engineer 1, Planning & Design

Comcast
01.2018 - 04.2025
  • Strong conceptual knowledge and experience, becoming the SME with Engineer Planning as well in aiding with escalations and training for less experienced or newer employees.
  • Overseeing aspects of the construction order process from beginning to end.
  • Working closely with sales, construction coordinators, technical operations, and quota to provide a great result for the customer.
  • Responsible for managing multi-faceted databases by ensuring all information entered into the system is correct and valid across other databases.

Corporate Escalations Manager

Comcast
01.2017 - 01.2018
  • Implements the company’s escalation plans. Involves maintaining and improving existing escalation procedures.
  • Ensure every customer request is assigned to the appropriate team and at the proper authority level.
  • Coordinated with cross-functional teams to resolve escalated issues quickly and efficiently.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Analyze escalation performance metrics and quality trends periodically.
  • Communicated regularly with customers regarding their cases, keeping them updated on progress towards resolution.
  • Maintained a database of all escalated cases, ensuring accuracy of data entry and reporting.

Order Management Coordinator

Comcast
05.2015 - 01.2017
  • Managing customer relationships by accommodating preferences and maintaining professional level of communication.
  • Complete order management, including data entry, procurement, expediting, updating information in business systems and status reports, obtaining and storing correspondence and documentation.
  • Assisting and collaborating with the sales team, other teams, to ensure that customer needs are fulfilled.
  • Maintained product price lists and confirmed customer orders for accurate unit pricing.

Education

High School Diploma -

Overland High School
Aurora, CO
05-2009

Business AA -

Community College of Aurora
Aurora

Liberal Arts -

Arapahoe Community College
Littleton

Skills

  • Data entry
  • Order processing
  • Microsoft Applications
  • Attention to detail
  • Cross Departmental Communications
  • Time Management and Task Switching
  • Critical Thinker
  • Methodical
  • Deadline management
  • Data Analytics
  • Budget Management
  • Salesforce system experience
  • Verbal and written communication
  • Problem solving
  • Strong interpersonal skills
  • Customer service 15 years

Leadership Specific Skills

  • Trusted by leadership to mentor new hires and experienced staff through job shadowing; frequently consulted by supervisors for expertise on procedures and information accuracy.
  • Demonstrated commitment to learning end-to-end processes to enhance overall operational efficiency and contribute to continuous improvement.

Communication Specific Skills

  • Written And Oral Communication via emails, messaging apps, and through ticketing systems
  • Verbal and Written Presentation Skills
  • Active Listener
  • Conflict Resolution and Persuasion through Respect
  • Clarity through Non-Verbal, Oral and Written communication
  • Provide clear and constructive feedback

Professional Growth And Interests

  • Always trying to shadow and understand other positions
  • Taking outside courses i.e. toastmasters groups
  • Six Sigma/Lean Manufacturing
  • College continuation
  • Self/peer review outside annuals
  • Committed to Continuous Learning and Self-Improvement

Timeline

Personal Shopper

Sam's Club
02.2025 - Current

Engineer 1, Planning & Design

Comcast
01.2018 - 04.2025

Corporate Escalations Manager

Comcast
01.2017 - 01.2018

Order Management Coordinator

Comcast
05.2015 - 01.2017

High School Diploma -

Overland High School

Business AA -

Community College of Aurora

Liberal Arts -

Arapahoe Community College

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