Ashley Higgins
Roslindale,MA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Assistant Manager
The Thrift Shop of Boston
10.2021 - Current
- Supervise day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintain a clean, safe, and organized store environment to enhance the customer experience.
- Monitor cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improve customer satisfaction by addressing and resolving complaints promptly.
Assistant Manager
Rainbow
01.2018 - 06.2019
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
Sales Associate Specialist
Savers Thrift Store
11.2016 - 10.2017
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Consistently maintained store cleanliness and visual appeal, ensuring an inviting atmosphere for customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Managed efficient cash register operations.
Sales Associate Specialist
Price Rite Supermarkets
03.2015 - 10.2016
- Processed both cash and card purchases and returns.
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Restocked and organized merchandise in front lanes.
- Trained team members on cash register operation and cash handling.
Education
General Equivalency Diploma -
Roxbury Community College
08.2009
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Supervision
- Staff Training and Development
- Retail Operations
- Employee Scheduling
- Recruiting and interviewing
- Customer Service
- Problem Resolution
- Decision-Making
- Active Listening
- Multitasking
Timeline
Assistant Manager
The Thrift Shop of Boston
10.2021 - Current
Assistant Manager
Rainbow
01.2018 - 06.2019
Sales Associate Specialist
Savers Thrift Store
11.2016 - 10.2017
Sales Associate Specialist
Price Rite Supermarkets
03.2015 - 10.2016
General Equivalency Diploma -
Roxbury Community College
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