ASHLEY HIGGINS
492 S 6TH AVE,WY
Summary
I will be living in Tucson Az in November of 2025. I am compassionate and professional iwith a proven track record of productivity and efficient task completion. Skilled in patient transportation, basic medical assistance, and maintaining cleanliness and organization within healthcare environments. Excel in communication, empathy, and teamwork, ensuring optimal patient care and smooth operational flow.
Overview
13
13
years of professional experience
Work History
Patient Support Specialist
Wyoming Surgical Center
Casper, WY
09.2021 - Current
- Verified patient insurance coverage and eligibility for services.
- Answered phones promptly and professionally while managing call volume efficiently.
- Maintained accurate records of all patient interactions and activities.
- Carried messages or documents between departments.
- Greeted visitors warmly upon arrival at reception area.
- Sanitized and cleaned furniture, railings and floors.
- Handled incoming phone calls and scheduled appointments.
- Answered patient call signals, signal lights or intercom systems to determine patient needs.
- Reviewed patient data and researched to fill in missing insurance and physician information.
- Escorted patients between exam rooms or other areas within the facility.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Interviewed patients to complete case histories and intake forms.
- Attended weekly meetings with department managers in order to review progress of surgical scheduling operations.
- Managed patient check-in and check-out procedures and processed payments.
- Booked surgeries according to physician volume and maintained prompt turnaround times.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
- Scheduled follow-up appointments as designated by physician.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Managed appointment reminders for upcoming surgeries via phone or mailers.
- Routed laboratory or diagnostic results to appropriate staff.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Reviewed daily reports on pending cases, cancellations, and no shows in order to make adjustments as needed.
- Performed data entry into various computer systems related to surgery scheduling.
Receptionist
Urology Care
Tucson, WY
08.2019 - 08.2021
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Scheduled space or equipment for special programs, meetings and conferences.
- Greeted visitors and provided them with assistance.
- Maintained accurate records of all tasks completed by the team.
- Resolved scheduling disputes between internal stakeholders in an effective manner.
- Answered phones and routed voicemails to respective employees.
- Performed accounting or financial analysis.
- Handled incoming calls and directed callers to appropriate department or employee.
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Recognized by management for providing exceptional customer service.
Receptionist
The Joint Chiropractic
Tucson, Wyoming
07.2018 - 08.2019
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
- Replenished amenities in guest rooms such as soap, towels and linens according to hotel policy.
- Swept and mopped floors, scrubbed bathrooms and kitchens, vacuumed carpets, washed windows and walls.
- Serviced, cleaned and restocked restrooms.
Patient Care Coordinator
Mountain View Regional Hospital and Clinic
Casper, Wyoming
06.2012 - 06.2018
- Provided compassionate support to patients and their families.
- Stayed current on community-based resources and services useful to patients.
- Maintained accurate records of all patient care activities using electronic health record systems.
- Monitored patient progress and updated care plans in consultation with medical staff.
- Provided emotional support and guidance to patients and their families.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
- Collaborated with clinical and administrative staff to meet patient needs.
- Paged employees over PA system to ensure prompt connection with callers.
- Handled typing and data entry duties to correct and update electronic telephone directories.
- Surveyed facility to maximize safety and security.
- Planned and coordinated the maintenance of facility equipment and systems.
- Recruited, hired and trained new medical and facility staff.
- Monitored clinic budget, controlled expenses, and optimized resource allocation.
- Oversaw daily clinic operations, ensuring efficient patient flow and high-quality care.
- Maintained electronic medical records for all clients
Education
Bachelor of Science - Criminal Justice
Southern New Hampshire University
Hooksett, NH01-2021
Skills
- Patient scheduling
- Insurance verification
- Electronic health records
- Appointment management
- Customer service
- Front office operations
- Data entry
- Multitasking
- CPR certified
- Patient assessment
- Teamwork
- Medical recordkeeping
- Problem-solving
- Professionalism
- Medical supply stocking
- Self motivation
- Time management
- Fast learner
Languages
English
Full Professional
References
References available upon request.
Timeline
Patient Support Specialist
Wyoming Surgical Center
09.2021 - Current
Receptionist
Urology Care
08.2019 - 08.2021
Receptionist
The Joint Chiropractic
07.2018 - 08.2019
Patient Care Coordinator
Mountain View Regional Hospital and Clinic
06.2012 - 06.2018
Bachelor of Science - Criminal Justice
Southern New Hampshire University
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