Summary
Overview
Work History
Education
Skills
Timeline
Cashier

Ashley High

Wilson,NC

Summary

Dynamic customer service professional with a proven track record in customer service , excelling in issue resolution and fostering customer loyalty. Skilled in cash handling and maintaining professionalism under pressure, I effectively managed high-stress situations, ensuring customer satisfaction and repeat business through empathy and exceptional communication.

Overview

3
3
years of professional experience

Work History

Cashier

Vraj
02.2024 - 01.2025
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Customer Service Representative

Teleperformance USA
07.2023 - 03.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Sales Associate

Continuum(Apple)
10.2021 - 02.2023
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.

Education

High School

Penn Foster College
Scottsdale, AZ
2014

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cash handling
  • Customer service excellence
  • Cash register operation
  • Written and verbal communication
  • Refunds and exchanges
  • Issue resolution
  • Sales expertise

Timeline

Cashier

Vraj
02.2024 - 01.2025

Customer Service Representative

Teleperformance USA
07.2023 - 03.2024

Sales Associate

Continuum(Apple)
10.2021 - 02.2023

High School

Penn Foster College

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