Highly skilled HR professional experienced in managing various aspects of HR operations and administration. Specialized in recruitment, documentation processing, compliance, and contract administration. Possess expertise in evaluating reports, implementing efficient policies, and providing guidance to management. Accomplished in overseeing fleet inventory, budget reporting, and financial transactions. Strong leadership capabilities with a track record of successfully managing and developing a team of Management Analysts.
Hi, I’m
Ashley Hill
Richmond,VA
Summary
Overview
10
years of professional experience
1
Certification
Work History
City Of Richmond
Program & Operations Supervisor
01.2023 - Current
Job overview
- Collecting, reviewing, and verifying documentation for accuracy and completeness
- Completing forms; reviewing and processing variety of personnel actions such as promotions, reallocations, salary changes, etc.; processing, reconciling, and validating departmental payroll; and reviewing and processing differentials, incentives, and bonus pay
- Assisting in the evaluation of reports, decisions, and results of department transactions in relation to established goals
- e Recommending new approaches, policies, and procedures to improve thefficiency of the department and services performed continuallythefficiency of the department and services performed
- Managing the recruitment cycle to include tracking filled and vacant positions, creation of necessary forms; obtaining approvals; coordinating recruitment strategic planning, preparing offer letters; arranging for pre-employment testing; conducting departmental new hire orientation; and administration of written tests and assessments
- Developing and reviewing recruitment advertisements
- Participating in job fairs and initiating recruitment methods and programs
- Serving as a HR subject matter expert in an assigned area of focus
- Providing consultation, support, guidance, and assistance to management, liaisons, and administrative staff in the assigned area of focus
- Ensuring policies, procedures, and practices are compliant
- Assessing, analyzing, interpreting, enforcing, and ensuring compliance with applicable federal, state, and municipal laws, regulations, and City policies/procedures
- Providing professional procurement and contract administration services
- Ensuring procurement activities comply with policies, procedures, regulations, and laws; identifying strategic sourcing activities to reduce costs; cost/price analysis, collaborating with Minority Business Development staff to further minority business goals; processing items for payments; reviewing forms for accuracy; proofing and editing documents and reports; and maintaining files and records
- Managing pre- and post-award contract functions including cost/price analysis, and administration of contracts
- Collecting and maintaining data on fleet inventory, to include, acquisition, fixed asset recording, maintenance, inspections, replacement and disposition
- Producing and publishing weekly vehicle inspection compliance report
- Maintaining inventory of spare keys
- Producing and distributing periodic budget-to-actual reports
- Providing oversight of transactions produced by Management Analyst, Associates
- Responding to internal and external customer queries in the absence of Program and Operations, Manager
- Reviewing and approving finance transactions in absence of Program and Operations Manager
- Reviewing and approving journal vouchers produced by Management Analyst, Associates
- Providing performance management plans for the teams: recruitment, coaching, and evaluating.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Identified program obstacles and communicated possible impacts to the team.
- Facilitated workshops and conducted one-on-one training to educate team members.
City Of Richmond
Management Analyst, Associate
11.2020 - 01.2023
Job overview
- Assisted the City Of Richmond with complying with Virginia’s Public Procurement Act (VPPA) and the City’s procurement policies by ensuring contractors, vendors, and the agency was in contractual compliance with
- VPPA and the City of Richmond's internal policies/procedures
- Acted as the lead purchased card holder and managed all department transactions and purchases needing purchase card requests
- Provided professional procurement and contract administration services, ensuring compliance with policies and regulations
- Conducted cost/price analysis and collaborated with minority business development staff to further minority business goals
- Processed items for payment and review forms for accuracy
- Managed pre- and post-award contract functions, including cost/price analysis and administration of contracts
- Managed the recruitment cycle, including participating in interviews and coordinating strategic recruitment planning
- Served as HR subject matter expert in an assigned area of focus, providing consultation and guidance to management and staff
- Ensured compliance with applicable laws, regulations, and city policies and procedures
- Responded to inquiries and troubleshot issues from internal and external clients
- Assisted with the development of operations and maintenance budget for cost centers 94002
- Produced and distributed periodic budget-to-actual reports
- Provided oversight of transactions produced by management analyst associates
- Accomplishments and Impact:
- Received Virginia Contracting Associate (VCA) Certification
Dominion Energy
Customer Account Management Customer Service Specialist I
02.2020 - 11.2020
Job overview
- Demonstrates excellent customer service skills and represents Dominion as the central point of contact for essential to complex residential inquiries, such as high bill inquiries
- Coordinates, integrate and manages company processes on customers' behalf by submitting work request regarding the start/stop of services, service work orders, bill adjustments, and bill disputes
- Manages and advises customers on electric services, including desired service characteristics, equipment, rate application, associated programs, and costs
- Performs billing reconciliation by analyzing, reconciling, and resolving customer or company billing disputes
- Provides detailed explanation/applications of electric rates to customers to ensure the customer is on the proper rate schedule for the county or city
- Assists in resolving electric power quality deficiencies by analyzing customers’ bills and electric usage
- Performs account consumption history analysis to resolve high electric bill complaints and educate customers regarding their electrical usage
- Accomplishments and Impact:
- Ashley Hill (C) 804-318-0546 email: Ashill031@gmail.com
- Average 50+ customer calls daily, with a 90% resolution resolving and answering issues and complaints
- Met monthly target goals for the customer experience, branding, and promoting self-services for the company
- Averaging 2-3 weekly customer compliments on excellent customer service.
- Developed and maintained strategic operational processes, streamlining customer experience and adding value to company.
Richmond Behavioral Health Authority
Procurement Specialist
06.2019 - 12.2019
Job overview
- Assisted the Richmond Behavioral Health Authority with complying with Virginia’s Public Procurement Act (VPPA) by ensuring contractors, vendors, and the agency was in contractual compliance with VPPA and RBHA internal policies/procedures
- Maintained all procurement records, including contract and MOA/MOU databases and other procurement
- Performed contract administration functions to include tracking contract expirations and other demographic data
- Served as a liaison between RBHA and its vendors/contractors to resolve problems or performance-related issues and provided guidance to vendors/contractors
- Assisted with the Authority’s efforts with the purchasing or procurement process
- Reviewed and submitted solicitations to the Senior Contract Specialist
- Conducted pre-bid/proposal conferences and prepared renewed updated contract documents and MOU’s/MOA for current vendors
- Assisted divisions within the organization by researching and obtaining quotes on departmental needs by submitting quick quotes to provide information and recommendations for purchases
- Acted as an Agency resource by providing divisions with information on industry and statutory changes.
- Tracked purchase orders and followed up with vendors and carriers to support timely deliveries.
- Carefully read and interpreted requisition orders to understand specialized terms and requirements.
Virginia Community College System
Administrative Assistant
09.2016 - 06.2019
Job overview
- Provided professional customer service to System Office Staff, Committee State Board Members and College
- Presidents, Vice Presidents, and facility
- Managed emails, mail, phone calls, and calendars, and coordinated travel arrangements and reimbursements, for the Associate Vice Chancellor of Facilities and Associate Vice
- Chancellor of Budgeting
- Coordinated rental and state car service reservations for the Agency Transportation Officer (ATO)
- Coordinated with program managers and college vice presidents on State Board Facilities maintenance and capital project reports
- Updated and maintain facility policies and manuals
- Assisted with budget data and budget reports by entering data ledgers and journals into the State Accounting
- Cardinal System
- Prepared requisitions and received purchase orders using the eVA procurement purchasing system
- Acted as the lead purchased cardholder and managed all departmental reservations, travel, and conference requests
- Assisted the Emergency Management Coordinator by administering building access cards and emergency notifications and enforcing building safety procedures
- Assisted the Facilities Manager by managing and maintaining work order reports
- Performed administrative, clerical, payroll, and accounting work tasks
- Accomplishments and Impact:
- Ashley Hill (C) 804-318-0546 email: Ashill031@gmail.com
- Attended Virginia Procurement Forum Conference
- Advisor for Student Leadership Council for Virginia Community Colleges
- Attend training for Leadership Professionals, Administration Assistant Professionals, and Writing Professionals.
Richmond Public Schools, Facility Services
Financial Operations Analyst
09.2013 - 09.2016
Job overview
- Established and maintained effective professional working relationships with Administrators, Supervisors
- Managers, and Technicians
- Provided technical support and strategic planning services in the design of the new Huguenot High School facility, including preparing correspondences, reports, and inquiries
- Participated in the planning and implementation of the facility
- Prepared and reviewed departmental budgets, financial reports, and CIP Budget Report with the RPS financial management system
- Provided accurate and timely information to staff and technicians
- Analyzed, created, and developed work orders in the work management system
- Conducted and coordinated staff training and facility meetings by preparing meeting minutes
- Attended training and seminars for CIPs and Facility Operations
- Updated and maintained confidential and employee reports
- Performed administrative, clerical, payroll, and accounting duties
- Managed and reviewed vendor contracts, including reviewing work assignments and progress reporting
- Accomplishments and Impacts
- Set up and train school district staff and facility staff on the new work order system and how to input, receive, review and manage the new work order system.
Education
Virginia Union UniversityRichmond, VA
Bachelor of Science from Business
05.2009
University Overview
Skills
- HR and recruitment
- Policy development and compliance
- Federal, state, and municipal laws and regulations
- Contract administration
- Fleet management
- Measuring and achieving results
- Improving departmental efficiency
- Strategize Business Plans
- Performance Monitoring and Evaluation
- Supplier Monitoring
- Policy Development and Enforcement
- Accounts Payable and Accounts Receivable
- Process Development and Streamlining
- Finance and Accounting Oversight
- Program Optimization
- Business Leadership
Certification
- Virginia Contracting Associate - Certification
- Virginia Contract Administration Risk Management - Certification
Timeline
Program & Operations Supervisor
City Of Richmond
01.2023 - Current
Management Analyst, Associate
City Of Richmond
11.2020 - 01.2023
Customer Account Management Customer Service Specialist I
Dominion Energy
02.2020 - 11.2020
Procurement Specialist
Richmond Behavioral Health Authority
06.2019 - 12.2019
Administrative Assistant
Virginia Community College System
09.2016 - 06.2019
Financial Operations Analyst
Richmond Public Schools, Facility Services
09.2013 - 09.2016
Virginia Union University
Bachelor of Science from Business