Summary
Overview
Work History
Education
Skills
Websites
Personal Information
Awards
Accomplishments
Timeline
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ASHLEY HILL

Valencia,CA

Summary

Talented Scheduling Administrator proven successful in leading administrative team members in high-volume Construction and Service settings. Knowledgeable about Property Management regulations, managing files and producing professional correspondence for diverse needs. Articulate communicator with strong attention to detail and superior work ethic.

Overview

16
16
years of professional experience

Work History

ADMINISTRATIVE SUPERVISOR

Complete Property Services
Valencia, CA
01.2022 - 08.2023
  • Train new hires on company policy and procedures
  • Provide mentorship, guidance, recommendations and support daily to enhance employee performance
  • Coordinate projects with vendors and in house technicians
  • Liaison between vendors/management/in house technicians and business clients
  • Track, manage and close out approximately 80 projects monthly, ranging from $1,000-$80,000
  • Generate customer invoices and send to property parties per individual clients' requirements
  • Ensure all necessary documentation is filed accordingly
  • Communicate daily to clients, ensure timely responses and keep high standard business relationships
  • Track vendor payments/invoices-Accounts Payable
  • Complete monthly billing reports and submit to management
  • Follow up with clients' payment status via email and/or phone - Accounts Receivable.

Service Specialist

Viking Cruises
Woodland Hills, CA
10.2021 - 12.2021
  • Handle high volume inbound phone calls from consumers and prospective passengers to address concerns ranging from air travel, onboard ship inquiries, and Covid related questions to achieve the highest level of customer satisfaction.
  • Maintain individual service quality goals, and adhere to Call Center best practices for improved customer satisfaction results.
  • Possessed knowledge of multiple fleet of ships, product and booking policies, and strong navigation of company's website.

LEAD SCHEDULING COORDINATOR

AAA Companies
Valencia, CA
04.2016 - 09.2020
  • Track various productivity and performance standards to validate the established levels are achieved
  • Manage and track 60-80 projects monthly from start to completion
  • Maintain relationships with vendors by working with the team to ensure timely resolution of issues
  • Provide mentorship, guidance, recommendations and support daily to enhance employee performance
  • Ensure all technicians have a full schedule and are dispatched with all pertinent information
  • Coordinate backup for team members who are out of the office, covering territories and daily work assignments
  • Complete monthly billing reports and submit to Management
  • Research and complete daily assignments as issued by upper management
  • Work with Estimators/Project Managers and Supervisors on daily job concerns to maintain and complete projects within budget
  • Process timecard adjustments and requests from direct reports
  • Provide support, guidance, leadership and motivation that inspires maximum performance from assigned team members.

Office Manager

SCV Climate Pros
Santa Clarita, CA
01.2008 - 03.2016
  • Manage staff of 10 employees and all office operations such as appointment creation, dispatching of technicians and customer service.
  • Managing the company's online presence and increasing brand.
  • Organizing company participation in the "Santa Clarita Home and Garden Expo" and other events.
  • Following up with clients and customers for quality management and client retention.
  • Ensuring appropriate building permits were submitted to relevant city entities as they applied to specific jobs
  • Identify customers who are not paying in accordance with stated terms and develop action plans to collect payment.

Education

High School Diploma -

Saugus High School
Santa Clarita, CA
06-2006

Skills

  • Data Entry
  • Billing
  • Deadline-Oriented
  • Document Management
  • MS Office
  • CRM Software (CF, Xora/Streetsmart, Zoho, Field Magic)
  • Customer Service
  • Scheduling and Calendar Management

Personal Information

Title: ADMINISTRATIVE COORDINATOR

Awards

3 time Employee of the Quarter

Accomplishments

  • 3 Time Employee of the Quarter

Timeline

ADMINISTRATIVE SUPERVISOR

Complete Property Services
01.2022 - 08.2023

Service Specialist

Viking Cruises
10.2021 - 12.2021

LEAD SCHEDULING COORDINATOR

AAA Companies
04.2016 - 09.2020

Office Manager

SCV Climate Pros
01.2008 - 03.2016

High School Diploma -

Saugus High School

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ASHLEY HILL