Ashley Hill
Mather,CA
Summary
A polite and professional Web Lead Coordinator successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. An organized and dependable candidate successful at managing multiple priorities with a positive attitude and willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Web Lead Coordinator
Bell Brothers Heating And Air Conditioning
04.2024 - Current
- Maintained a high level of professionalism and composure during challenging interactions, leading to positive outcomes for both the customer and the company.
- Answered live online chats to give quick answers and solve problems faster.
- Documented and updated customer records in ServiceTitan to record interactions and facilitate follow-up.
- Responded to all website and email inquiries by the end of each work day to maintain customer satisfaction and generate positive reviews.
- Actively participated in quality assurance initiatives, providing valuable input on ways to further improve service delivery and overall customer satisfaction.
- Ensured data privacy compliance when handling sensitive information about customers'' accounts or personal details during interactions via email or chat platforms.
- Managed multiple communication channels simultaneously to maximize productivity while maintaining a high level of accuracy in responses.
- Streamlined response times by effectively managing a high volume of customer messages, emails, and chat interactions.
- Developed and maintained knowledge of evolving products and services to accurately answer questions and make recommendations based on customer needs.
- Followed-up with online price quotes via email and phone to answer questions and close sales.
- Generated reports and tracked customer service metrics on daily basis.
- Collaborated closely with cross-functional departments to deliver high customer satisfaction.
- Responded to customer requests for products, services, and company information.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Collaborated with other departments when necessary, ensuring seamless support for customers across multiple areas.
- Retained customers considering cancellation by addressing their concerns, offering alternative solutions, and showcasing the value of our products and services.
- Utilized software efficiently, updating customer profiles accurately during each interaction.
- Maintained and managed customer files and databases.
- Developed and updated databases to handle customer data.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Cross-trained and backed up other customer service managers.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Valet Attendant
Thunder Valley Casino Resort
08.2023 - 04.2024
- Greeted arriving and departing guests
- Opened passenger doors and offered assistance when needed
- Parked and retrieved customer vehicles in specified areas in a safe and efficient manner
- Imputed keys into the computer system for records, in case needed in the future to resolve guest complaints
- Managed high volume traffic during peak hours, efficiently directing cars to available parking spaces.
- Followed all company policies and procedures regarding vehicle handling and key storage for maximum security measures.
- Promoted courteous treatment of customers…resolved guest service issues
- When busier, I'm always sprinting to ensure guests get their vehicle in a timely manner.
- Welcomed arriving guests and explained car retrieval procedures.
- Reduced wait times for guests with effective communication and coordination among valet team members.
- Conducted pre-shift visual inspections of vehicles, noting any existing damage before taking possession from the guest.
- Collaborated with hotel front desk staff to ensure seamless arrival and departure experiences for guests.
- Maintained cleanliness of valet area, contributing to a positive first impression for hotel guests.
- Assisted guests with loading and unloading luggage and delivered instructions to front desk for check-in.
- Addressed minor guest complaints effectively, escalating more serious issues to management when necessary.
- Enhanced customer satisfaction by providing efficient valet services and maintaining a friendly demeanor.
- Maintained an organized key system that allowed for quick identification and access to requested vehicles.
Starbucks Barista
Safeway
04.2022 - 01.2023
- As a Starbucks Barista, I worked independently and alone at times
- I learned how to successfully manage the kiosk by myself when understaffed
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Followed all coffee brewing, cleaning and beverage making routines
- Learned how to do multiple things at once and organize my station to make things easier to get done
- Followed a strict routine when it hit peak hours to ensure I didn't get overwhelmed when working alone
- Welcomed every customer with a smile and friendly greeting
- Kept track of inventory and pulled pastries and supplies every day
- Organized the back of the store to ensure all pallets were put away neatly and safely.
Warehouse Technician
AJ's Hot Wax
03.2018 - 04.2022
- This job includes pulling products from warehouse shelves, utilizing printed inventory reports, individually package and label products for shipment, match packing slips to products that customers have purchased in order to prepare for mailing, package and ship USPS and UPS shipments, build pallets and take weight and height measurements for pallet shipment paperwork
- Filed paperwork into appropriate folders and computer files, open mail and distribute to appropriate parties, answer phone calls and emails from customers and vendors
- Clean and organize office space as needed.
- Maintained a clean and organized workspace, facilitating easy access to equipment and materials.
- Collaborated with team members to achieve daily targets and maintain a high level of productivity.
- Organized warehouse storage areas to facilitate efficient receiving and shipping of products.
- Conducted regular audits of inventory levels, identifying discrepancies and taking corrective action promptly.
- Enhanced order processing time by streamlining picking and packing processes.
Education
No Degree - Criminal Justice
Folsom Lake College
Folsom, CA05.2026
Skills
- Work Ethic
- Task Prioritization
- Adaptability and Flexibility
- Quality Assurance Testing
- Customer Support
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Multitasking Abilities
- Attention to Detail
- Reliability
- Organizational Skills
Timeline
Web Lead Coordinator
Bell Brothers Heating And Air Conditioning
04.2024 - Current
Valet Attendant
Thunder Valley Casino Resort
08.2023 - 04.2024
Starbucks Barista
Safeway
04.2022 - 01.2023
Warehouse Technician
AJ's Hot Wax
03.2018 - 04.2022
No Degree - Criminal Justice
Folsom Lake College
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